Etiquette is the minimum moral standard that human beings are required to observe together in order to maintain the normal life of society. It is the gradual formation of people living together and interacting with each other over a long period of time, and it is fixed by customs, habits and traditions. For a person, etiquette is the external expression of a person's ideological and moral level, cultural accomplishment and communicative competence. For a society, etiquette is the reflection of a country's social civilization, moral fashion and living habits. Paying attention to and developing etiquette education has become an important content of moral practice.
The content of etiquette education covers all aspects of social life, from the content of grooming, manners, expressions, costumes, talk, hospitality and so on; from the object to see personal etiquette, public etiquette, hospitality and guest etiquette, table manners, gift etiquette, civilized communication and so on. The code of conduct in the process of interpersonal communication is called etiquette, and the performance of etiquette in verbal action is called politeness.Strengthening moral practice should pay attention to etiquette, so that people in the "respect, self-discipline, moderate, sincere" principle of interpersonal communication, bid farewell to uncivilized words and deeds.
Etiquette, etiquette, courtesy rich and varied, but it has its own regularity, its basic principles of etiquette: first, the principle of respect, that is, in the course of communication must respect others; second, the principle of self-discipline, that is, in the course of communication to have, discreet, proactive, voluntary, courteous, consistent, self-control, self-reflection, self-demand, self-discipline, self-discipline, not megalomania, duplicity; the third is the principle of moderation, modesty, discretion; and the fourth is the principle of sincerity, sincerity, treat others with sincerity, do not act on the spot, do not act according to one's words and deeds.
First, personal etiquette
Meter is the appearance of a person, is the appearance of a person's mental outlook. A person's clothing, hygiene habits and the formation and maintenance of dignified, generous appearance has a close relationship.
1.Health: hygiene is the key to grooming, is the basic requirements of etiquette. No matter how good looks, costumes more expensive, if the face dirt, body odor, it is bound to destroy a person's aesthetic. Therefore, everyone should develop good hygiene habits, do get up to sleep wash face, feet, morning and evening, rice logistics brushing, often wash their hair and bath, pay attention to more frequent grooming clothes. Don't "clean your personal hygiene" in front of people. For example, pick your teeth, nostrils, earwax, manicure, scrub dirt, etc., these acts should avoid others, otherwise, not only unsightly, also disrespect others. Talk with people should keep a certain distance, not too loud, do not spatter on the population.
2.Clothing: Clothing reflects the level of a person's cultural quality, aesthetic taste of the refined, specifically, it is both natural decency, generous coordination, but also to comply with some conventional norms or principles. Clothing not only to adapt to their own specific conditions, but also must always pay attention to the objective environment, the occasion of the people's dress code, that is, dress to give priority to the time, place and purpose of the three elements, and strive to dress in all aspects of time, place and purpose to maintain harmony.
As an art, speech is also an important part of personal etiquette.
1.courtesy: attitude should be sincere, cordial; voice size should be appropriate, the tone should be calm and steady; respect for others.
2.Words: honorific, words expressing respect and politeness, such as "please", "thank you", "sorry", "you" in the second person, etc. Such as the daily use of "please", "thank you", "sorry", the second person in the "you" word. First meeting is "long time"; Long time no see is "long time"; Ask people to criticize for "advice"; Trouble others call "bother"; Ask for convenience is "borrow light"; To-do for "please" and so on. We should try our best to form the habit of using honorific words. Now, the polite words advocated by our country are ten words: "Hello", "Please", "Thank you", "Sorry" and "Goodbye". These ten words embody the basic linguistic forms of speaking civilization.
1.Conversation Posture: Conversation posture often reflects a person's character, self-cultivation and civilization quality. Therefore, when talking, the two sides should first face each other, listen to each other, can not look around, reading books and newspapers, face with tired look, yawning day after day. Otherwise, it will give the impression of absent-minded, unreasonable arrogance and other impolite.
2.Standing posture: Standing is the most basic posture, is a static beauty. When standing, the body should be vertical with the ground, the center of gravity on the two forefoot palms, chest, abdomen, elbow, head up, shoulders relaxed. Arms naturally droop or cross in front of the body, eyes flat-eyed, smiling. Do not stand crooked neck, slant waist, bent legs, etc., in some formal occasions should not be inserted in the pants pocket or cross in the chest, not to subconsciously do some small movements, not only appear restrained, give people a lack of self-confidence, but also less dignified manner.
3.Sitting: Sitting, is also a static shape. Elegant and graceful sitting, will give a person elegant, sedate, natural generous aesthetic feeling. Correct sitting position should: waist straight, shoulder relaxed. Women should be both knees together; male knees can be separated some, but not too large, generally not more than shoulder width. Place your hands naturally on your knees or on the arm of your chair. On formal occasions, sit gently and gently, sit with dignity and composure. Make the table and chair ring and create an awkward atmosphere. Keep your upper body upright in any posture, as the ancients called "sitting like a clock". If you insist on this, you will naturally change your posture and grace no matter what you do.
4.Ascension: Walking is the main action in people's lives, walking is a dynamic beauty. "Walking like the wind" is to use the popular water to describe the light natural gait. The correct walking posture is: light and steady, chest, head to lift, shoulders relaxed, eyes level, smiling, natural arm swing.
Second, meet etiquette
1.Shaking hands: Shaking hands is an important way to communicate ideas, feelings and friendships.When shaking hands with others, look at them, smile and greet them, don't be absent-minded, look left and right, and don't wear gloves to shake hands. Under normal circumstances, the time to shake hands should not exceed 3 seconds, must stand to shake hands, as a sign of respect for others, courtesy.
Handshake also pay attention to a certain order: generally pay attention to the "venerable decision", that is, after the lady, elders, married, high position to reach out, men, junior, unmarried, low position to reach out to echo. If a person wants to shake hands with a lot of people, then it is polite to go after the older generation, first master after the guest, first superior then subordinate, first lady after man.
2.Bowing: Bowing, meaning bending over, is a polite way to show respect for others. Before you bow, look politely into the eyes of the other party to show respect for the sincerity. Bowing must be upright, take off your hat, solemnly, mouth can not eat anything, or while bowing to say something unrelated to the ceremony.
3.Greetings: Greetings are silent greetings, often used to greet acquaintances on social occasions. In social occasions, people often use beckoning, tossing compliments, hat off and other forms to express goodwill.
Third, public etiquette
(1) Etiquette in Specific Public Places
1.Theater: The audience should take their seats as early as possible.If you have a seat in the middle, politely signal to the seated person to let yourself through; it is rude not to put your hips in front of someone's face by giving up your seat in front of them. Clothes should be neat, even if the weather is hot, bare-chested, is also unsightly. In the movie theater must not shout loudly, laugh loudly, not to the theater as a snack bar to eat and drink; after the performance the audience should leave in an orderly manner, do not push and shove.
2. Library, reading room: The library, reading room is the public study place.
(1)Be neat and observe the rules. Do not wear sweatshirts and slippers to enter the room. Do not reserve a seat for others. Do not turn or tear the card when you look it up, or mark it with a pen.
(2)Be quiet and hygienic. Walk lightly, do not talk loudly, and do not eat food that has a sound or has a shell.
(3)Libraries, reading rooms, such as books, desks, chairs and benches are public property, should pay attention to love, do not arbitrarily depict, damage.
1.Riding a bike: to strictly abide by traffic rules. Do not ride with umbrellas, do not chase each other or zigzag race, do not ride a bike with people, do not run a red light. Encounter the old and the infirm slow movement, to give understanding, active comity.
2.By train, ship: in the waiting room, waiting room, to keep quiet, do not shout. Get on the train, boarded the ship, in order to queue, do not ramble. In the carriage, the ship can not spit, can not throw scraps of paper and fruit, also can not let children everywhere urinate.
3.By bus: When arriving at the bus stop, queues should be arranged in sequence. Women, children, the elderly and the sick should be treated with humility. Do not grab seats after getting on the bus, let alone put things on the seats for others. Passengers who encounter the old and the sick and those who are carrying babies should take the initiative to give up their seats.
1.Sightseeing: All tourists should take good care of the public property in the sightseeing area. Public buildings, facilities and cultural relics and even flowers and trees shall not be destroyed at will; they shall not be scrawled, painted or engraved on columns, walls, monuments and other buildings; they shall not spit, defecate or urinate anywhere, pollute the environment; and they shall not litter the peel and scraps of paper or litter.
2.HOTEL ACCOMMODATION: Guests staying in any hotel should refrain from shouting condolences in their rooms so as not to disturb other guests. Be courteous to the waiters and thank them for their service.
3.Dining in a restaurant: Respect the labor of the waiter, be courteous and courteous to the waiter. When the waiter is too busy, be patient, do not knock on the table or bowl or shout.
Fourth, school etiquette
School, as a special place for teaching and educating people, etiquette education is an important content of moral education and aesthetic education.
(1) Student Etiquette
Students are the main body of school work. Therefore, the common sense of etiquette that students should have is an important part of school etiquette education.Students should observe certain etiquette in class, in activities, and in the course of getting along with teachers and classmates.
1.Classroom etiquette: abide by classroom discipline is the most basic courtesy of students.
(1) Classes: When the bell rings for class, students should sit in the classroom and wait for the teacher to attend class. When the teacher announces the class, the class should stand promptly and say hello to the teacher before sitting down. Students should arrive on time for class. If, due to special circumstances, they are forced to enter the classroom after the teacher has attended class, they should first get permission from the teacher before entering the classroom.
(2)Listening: In class, listen to the teacher carefully, pay attention, think independently, and make notes of important content. When the teacher asks a question, raise your hand first, wait until the teacher points to your name when you can stand up to answer, speak, the body should be upright, the attitude should be generous, the voice should be clear and loud, and should use Mandarin.
(3)End of class: When the bell rings, if the teacher has not announced the end of class, the students should listen in peace, do not busy cleaning the books, or make the table sound, which is disrespectful to the teacher. After class, all the students still have to stand up and talk to the teacher, "Goodbye". After the teacher leaves the classroom, the students can not leave.
2.Clothing instrumentation: its basic requirements are: fit; timely; clean; generous; pay attention to the occasion.
3.Respect teacher etiquette: students in and out of the campus or up and down the stairs and meet the teacher, should take the initiative to greet the teacher. Students into the teacher's office, should first knock on the door, with the teacher's permission before entering. In the teacher's work, life, you can not flip the teacher's belongings. Students should not comment on the teacher's appearance and clothing, comments, to respect the teacher's habits and personality. 。
4.Classmate Etiquette: A deep friendship between classmates is a strength of unity and fraternity in life.Pay attention to the etiquette and politeness among classmates is the basic requirement of getting a good classmate relationship. Students may call each other by their first names, but do not use impolite expressions such as "hello" or "hey". When you are in need of help, use polite expressions such as "please", "thank you" or "trouble you". When borrowing study and daily necessities, we should obtain consent before taking them, return them promptly after using them, and give thanks. We should not ridicule, sneer, or discriminate against students for their misfortune, occasional failure, or temporary backwardness in their studies, but should give them enthusiastic help. Don't comment on your classmates' appearance, posture, or clothing, or give them insulting nicknames, or laugh at your classmates' physical imperfections.Be careful when it comes to self-esteem, and don't talk about your classmates' taboos.
5.Assembly etiquette: The assembly is often held in the school activities. Generally held in the playground or auditorium, due to the large number of participants, is a formal occasion, so pay extra attention to the etiquette of the assembly. Flag raising ceremony: The national flag is a national symbol, raising and lowering the national flag is a way of patriotic education for young people. Flag-raising ceremonies are held regularly at schools and universities alike. When the flag is hoisted, all the students should line up in order to face the national flag and stand in awe. When the flag is hoisted and the national anthem is played, stand upright and take off your hat. Flag-raising is a serious and solemn activity, and must be kept quiet. Do not move freely, laugh or look around. Be solemn. When the five-star red flag is rising, all present should look up.
6.School public etiquette: should consciously keep the campus clean and tidy, not in the classroom, hallway, playground throw scraps of paper, peel, not spitting, not littering. Do not scribble, draw, wipe or carve on blackboards, walls and desks and chairs, take good care of school public property, flowers and trees, and save water and electricity. Self-conscious will be stored in the designated car shed or location, do not stop messy, not in the school traffic jam. Dining in the cafeteria to line up comity, not crowded, to cherish food, do not mess up leftovers.
Teachers are the main body of school work, not only the disseminators of scientific and cultural knowledge, but also the educators of students' ideological and moral. Teachers in the dissemination of knowledge at the same time, with their own words and deeds, etiquette and politeness of the students are imperceptibly affected, thus the students' words and deeds to play a role. Therefore, the teacher should pay great attention to their students left the impression, to make themselves from all aspects of a good, students can follow the example.
1.Teacher's Behavior: A person's temperament, self-confidence, self-control can often be expressed in his posts.As a teacher who shapes the human soul engineer, we should pay more attention to our behavior on various occasions, be generous, proper, natural and not false.
(1)Eye: When lecturing on the lectern, the teacher's eyes should be soft, kind, and godly, giving a sense of peace, accessibility, and assertiveness. When a speech error is interrupted by a student, or when a sudden incident occurs among students interrupting your lecture, do not cast a disdainful or disdainful eye, which is detrimental to the image in the minds of students.
(2)Standing posture: The teacher standing lectures, both the importance of students, is more conducive to the use of body language to strengthen the teaching effect. Standing lectures, should stand upright, chest natural upright, do not shrug, or too high head. Need to walk on the platform, the pace should not be too large and too hasty.
(3)Gestures: Teachers generally need to use appropriate gestures to enhance the effectiveness of the lecture. Gestures should be appropriate, natural and appropriate, along with the relevant content. Do not hit the lectern, or do other excessive movements.
2.Teacher's speech: The teacher takes on the main task cannot leave the language expression. Therefore, as a teacher, should pay attention to the expression language should observe the etiquette etiquette.
(1)The expression should be accurate: every course set in a school is a science, with its rigor and scientific nature. Teachers should strictly follow the requirements of the subject when teaching, and should not be vulgarized.
(2)The volume should be appropriate: the lecture is not shouting slogans, the voice should not be too loud, will give students a sense of hoarse. If the sound is too low and hard to hear, resulting in the impact of teaching.
(3)Language to be concise: lectures to grasp the center, do not talk nonsense and redundant words, give students a clean feeling.
(4)Lectures can be inserted in a timely manner, some funny, humorous words, in order to enliven the classroom atmosphere, improve the interest of students in learning.
3.Talking to students:
(1)To give advance notice and be prepared. It is advisable to say hello to the students in advance in conversation, so that the students have a mental preparation, which is both polite and respectful to the students.
(2)Welcome warmly and set up an atmosphere of equality. Be well-mannered and well-behaved. Talk in a calm tone, be patient, do not speak loudly or retort, and show good moral character.
(3)Distinguish the occasion and be reasonable. The teacher's expression should be in harmony with the object and content of the conversation. When talking with students, do not exaggerate, deliberately exaggerate the facts, and should not spread things that are detrimental to unity or hearsay.
Fifth. Official Etiquette
(A) face-to-face reception etiquette
The superior visits, the reception should be considerate. To the leadership of the work of confessing to listen carefully, remember; the leadership to understand the situation, to answer truthfully; if the leadership is to express sympathy, to express sincere gratitude. Leaders leave, to get up and say goodbye to each other.
When a subordinate comes to visit, the reception should be cordial and warm. In addition to receiving visitors in accordance with the general etiquette, he or she should listen carefully to the questions reflected and respond politely to those that cannot be answered in a moment. After the visit, he or she should get up and send them to him or her.
(B) telephone reception etiquette
Basic requirements for telephone reception:
(1)When the telephone rings, pick up the telephone first to report to the house, and then, ask the other party's intention to call, etc.
(2)Telephone exchanges should be conducted with a careful understanding of the other party's intentions and with the necessary repetition and echoes of the other party's conversation as a sign of positive feedback to the other party.
(3)Telephone records should be kept and important calls should be recorded.
(4)When the call is over, wait until the other person finishes the conversation before concluding with "Goodbye". After the other person puts down the microphone, he or she puts it down gently to show his or her respect to the other person.
(C)Etiquette at the time of introduction
The guest who comes to the office meets with the leader and is usually introduced and introduced by the office staff.On the way to lead the guest to the office, the staff should walk a few paces in front of the guest to the left and avoid leaving the back to the guest. In accompanying the guest to see the leader of this period of time, do not only think of stuffy head walk, can speak some decent words or introduce the general situation of this unit at random.
Before entering the office of the leader, it is necessary to gently knock on the door, to be allowed to enter, must not rashly break in, knock when the application of finger joint tap, do not beat hard. After entering the room, should first nod to the leader of the room, and then introduce the guests to the leader, the introduction should pay attention to the wording, the application of hand signals, but not pointing fingers at each other. The order of introduction is generally the introduction of low status and young age to high status and old age; the introduction of male comrades to lesbians; if several guests visit at the same time, they should be introduced in order according to the level of their posts. After the introduction out of the room should be natural, generous, to maintain a better posture, after going out should be back to gently close the door.
Office staff should pay attention to the following when accompanying leaders and guests out:
(1)Let the leader and the guest go first, themselves later.
(2)to open the door, and hand signal to the leadership and guests to sit firmly before closing the door, the general right door of the car for up, first, for the respect, so should first open the right door, close the door when you must not force too hard.
(3)In the car seat is very particular, our country is generally on the right, the left is the next. When accompanying guests, to sit on the left of the guests.
Transmitters and connectors are commonly used in life as a kind of behavior.
The basic requirement of etiquette is respect for others. Therefore, hands should be used to show respect for each other. For example, when presenting business cards, both parties should exchange business cards after being introduced to each other. When submitting a business card, hands should be respectfully handed over, and the front of the business card should face the other party. When accepting a business card, you should also hold it in both hands. After receiving the business card, you should carefully read or consciously talk about the contents of the business card, do not take the business card without looking at it and tuck it into your pocket, or throw it around.
(F)General etiquette for meeting etiquette meetings, the main points are as follows:
(1)Notice of the meeting shall be given with a stated purpose.
(2)A notice of the meeting is to be issued. The notice of the meeting must state the time, place, subject and participants of the meeting. The notice should be given well in advance so as to enable the participants to prepare themselves.
(3)Arrange the venue. The size of the venue will depend on the content of the meeting and the number of participants. If the venue is not easy to find, signposts should be placed near the venue for guidance.
(4)Meetings should be held in a tight schedule. "Marathon" style long meetings, often with long presentations above and yawns below. Therefore, "short and concise", efficient use of time and discussion of substantive issues, should be regarded as a very important part of the etiquette of the meeting.
(5)Etiquette of welcome. For some large or medium-sized meetings, the participants should do a good job of meeting the reception. In general, a meeting group should be formed before the meeting to deal with the relevant issues.
Sixth, the daily communication etiquette
Banquet is one of the common forms of communication activities in public relations communication. The proper banquet will add many colors to the friendship between the two sides. Feast to be punctual, to dinner before grooming and dressing, and strive to clean and generous. In the banquet, the guests should follow the arrangements of the host. After seating, the host greets, you can start to eat, take food when not too much, if not enough, you can take again. If the host pinches food for you, say "thank you." Be gentle when eating. Shut up, chew and swallow slowly. Don't make a noise or vomit. Don't talk when you have food in your mouth. Cover your mouth with your hand or napkin when you pick your teeth. When the host rises to toast, should pause the meal, attentively listens. When clinking the cup, the host and the guest of honor touch first. People can raise a glass at the same time signal, not necessarily touch a glass. Do not drink too much, can toast, but do not strongly advised strong irrigation.
Attend prom appearance, grooming to clean and generous, try not to eat onions, garlic, vinegar and other food with a strong stimulating smell, do not drink spirits, not sweating or tired to enter the dance floor. People with colds should not enter the dance floor. Those who do not yet know how to dance had better not learn to dance on the dance floor. They should not enter the dance floor until they have learned it.
In general, men should take the initiative to invite women politely; in the case of a relationship between superiors and subordinates, both men and women, subordinates should take the initiative to invite their superiors to dance and dance in a dignified manner. Keep your body flat, straight, straight, steady, and avoid frivolity and recklessness; men should be gentle and gentle in their movements; women should not be held too close or too close; in the event of touching the partner's feet or bumping into others, they should politely nod their head to apologize to the other party. When the song is over, the dance is suspended. The male partner shall send the female partner to the table and give thanks, while the female partner shall nod in return. In addition, should also pay attention to civilized and polite, maintain the order of the dance floor, not smoking, not littering peel, not loud talking and laughing, not random noise, put an end to all rude behavior.
1.Invitation etiquette before a visit: Whether for business or personal visit, you should contact the interviewee by telephone beforehand. There are four main points of contact:
(1)From the moving door (name, unit, position).
(2)Interviewees are asked whether they are in the flat (home) and whether or when they have time.
(3)Propose the content of the visit (visit or courtesy visit) to prepare the other party.
(4)Set a time and place for a specific visit with the other person's consent. Take care to avoid meals and rest, especially siesta time. Finally, give thanks to the other person.
2.Manners in a visit:
(2)Pay attention to the art of knocking. Knock on the door with your index finger, with moderate intensity, at regular intervals, and wait for an echo. If there is no answer, knock a little more, then knock three times, if there is a response, then stand sideways on the right side of the door frame, and then half a step forward when the door opens, opposite the owner.
(3)The host does not allow the seat to sit down casually. If the host is an elder or a superior, the master does not sit first. After the host gives up his seat, he should say "thank you" and then sit down in an orderly manner. If the host is not in the habit of smoking, refrain from smoking and try not to smoke as much as possible to show respect for the host's habit. When the host offers the fruit, wait for the elderly or other guests to do so and then use it yourself. Even in the home of the most familiar friends, do not be too casual.
(4)Speak politely to your host.
(5)The conversation should not be too long. When you get up and take your leave, apologize to the host for interrupting. When you go out, reach back and take the initiative to shake hands with the host and say, "Please stay." Wait for the host to stay, take a few steps, and then go back and wave: "Goodbye."
Seventh, foreign etiquette
In international communication, protocol is a very important work, many foreign affairs activities, often through a variety of communicative protocol activities. Generally speaking, there are certain international practices in all kinds of communicative activities, but countries often have their own unique practices according to their own characteristics and customs. In our foreign exchanges, we should not only carry forward the fine traditions of our country as a nation of etiquette, Pay attention to politeness, etiquette, but also should respect the customs of various countries and ethnic groups, to understand their different etiquette, polite practices, so that we in foreign activities really do not humble, courteous.
1.Manners: In foreign affairs, manners should be elegant, dignified and sedate, expression should be natural and sincere, amiable, not informal. When standing, do not lean from side to side, do not lean against the table or chair; sit in a correct posture, do not tilt your feet, shake your legs, and do not look lazy. Lesbians do not spread their legs ; When walking, the footsteps should be light, in case of emergency to speed up the pace, but do not run panic; when speaking, do not gesture too much, do not laugh or shout loudly.
2.Talking: When talking with foreign guests, the expression should be natural, the attitude should be sincere, the language should be civilized, the expression should be appropriate. Others in the individual conversation with others, do not stand aside. If you need to talk with someone, you should wait for someone to finish. Say hello and apologize if you have something urgent to leave. When talking with foreign guests, don't ask about their personal life, such as age, resume, marriage, salary, clothing and accessories price. To talk with foreigners, it is best to choose pleasant news topics, such as sports competitions, theatrical performances, film and television, scenic spots, tourist holidays, cooking snacks and other topics, which will be of interest to everyone. This kind of topic makes people relaxed and happy, and is generally welcomed. If foreign countries take the initiative to talk about topics that we are not familiar with, we should listen attentively and ask for advice carefully. We should never be ignorant of pretending to understand, let alone take the initiative to talk with foreigners about topics that we know little about.