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TOURISM LETTERS

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TOURISM LETTERSTOUR

    NDDOCUMENT 7 2 YEARS

    WRITING FOR TOURISM

    ND2 YEAR

    WRITING FOR TOURISM

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    February 2005

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    NDDOCUMENT 7 2 YEARS

    WRITING FOR TOURISM

    Letters.

    stUseful phrases ( Skills for 1 Certificate Writing, Macmillan)

Greeting Name unknown: Dear Sir/Madam,

    Name known: Dear Mr…/ Dear Mrs… / Dear Ms..+ surname

    Reason for writing I am writing to … I am writing with regard to …

     I am writing on behalf of …

    Asking questions I would be grateful if … I wonder if you could ….

    Could you …?

    Referring to their letter /points As you stated in your letter, …. Regarding …/

    Concerning …

    With regard to ….

    Closing expressions If you require any further information, please do not

    hesitate to contact me.

    I look forward to hearing from you.

    Signing off If Dear + name: Yours sincerely,

    If Dear Sir/ Madam: Yours faithfully

    (Dear + first name : Yours,)

    name Your first name + surname printed clearly under your signature

Sample letter.

    Situation.

    You recently visited a local sports centre and were dissatisfied with the service

    provided. You have decided to write to the manager. Carefully read this advertisement for the sports centre and the notes you have made. Write a letter to the

    manager, complaining about the service you received and suggesting improvements.

Newtown Sports Centre

    Now in its third year, your sports centre offers

    ; A fully- equipped gym

    ; Professional staff

    ; A swimming pool

    ; Full-size tennis courts

    ; Lessons in many sports

    So, get your trainers on and come on down.

     Practise your backstroke! Lose a few pounds!

     Newtown Sports Centre is the place to be!

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    NDDOCUMENT 7 2 YEARS

    WRITING FOR TOURISM

     Your address

The Manager,

    Address of Sports Centre. Date

Dear Sir/Madam,

    I am writing following a recent visit to the Newtown Sports Centre. I would like to express my disappointment

    with the service I received.

    Although the staff were generally polite and helpful, they seemed to lack basic sports knowledge. None of them could offer any advice to me on choosing a tennis racket. I suggest that you send your employees on

    suitable training courses..

Another cause for complaint was that the swimming pool was closed. I understand that repairs and

    maintenance need to be carried out. However, when I called for information the day before my visit, the receptionist did not mention that the pool was closed. If I had known, I would have visited the sports centre at another time.

Finally, offering lessons in different sports is a good idea, but in my opinion they seem to be very expensive.

    Considering the membership fee, the prices of lessons should be lower, and more sports should be offered. I was disappointed that neither diving nor windsurfing was available.

I hope you will take these points into consideration. I look forward to hearing from you.

Yours faithfully,

Joe Bloggs.

Checklist.

    When you have written your letter, check:

; It is a formal letter

    ; It includes all the information necessary

    ; You have asked all the questions you need to

    ; The questions are correctly formulated indirect questions

    ; The letter is divided into paragraphs

    ; You have checked the letter carefully for mistakes

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    NDDOCUMENT 7 2 YEARS

    WRITING FOR TOURISM

Activity. (English for International Tourism, p.72, Longman)

    Mrs Adams is planning to visit Berlin for the first time and has written to four hotels asking for information. Here are the four replies. Which hotel do you think she is most likely to be interested in? Give reasons for your choice.

    1.

    Mrs Adams

    44 Cyprus Street

    London N1 7SX

    England.

Sehr geehrter Mrs Adams,

    ich freue mich, daß Sie unserem Haus so großes interesse entgegenbringen. Gern übersende ich Ihnen unseren Hausprospekt.

    In der Hoffnung, Sie bald als Gast in unserem Haus begrüßen zu können. Mit freundlichen grüßen,

Angela Badael

    Reservierung/Verkauf

2.

    G R A N D H O T E L

    BERLIN

    Mrs Adams

    44, Cyprus Street

    London N1 7SX

Dear Mrs Adams,

    We refer to your kind letter and thank you for your interest in the GRAND HOTEL BERLIN.

    Enclosed please find the requested brochures about the GRAND HOTEL BERLIN.

Please do not hesitate to contact me personally if you have any questions or if we can be of

    any assistance to you and we would be very pleased to welcome you at the GRAND HOTEL BERLIN in the near future.

Yours sincerely,

    GRAND HOTEL BERLIN

    Maria Wamneboldt

    Reservations Manager

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    NDDOCUMENT 7 2 YEARS

    WRITING FOR TOURISM

3.

Great Eastern Hotel

    Toleranz Str. Berlin.

Dear Mrs Adams,

    Thank you for your letter and your interest in our hotel. Enclosed we send you our hotel brochure with the price list.

    The Great Eastern Hotel is situated at the famous corner Toleranz str. And Unter den Linden near the Brandenburg Gate. We have 320 rooms, one restaurant, 3 meeting rooms for up to 45 persons and a lobby bar.

    For your reservation you can call our booking office by phone 6743281 for you can send a fax to the number 6743 333.

We would be happy to welcome you in our hotel.

    Kind regards.

Morgan Althaus

    Sales Manager.

4.

    Goethe Hotel

Mrs Adams

    44 Cyprus Street

    London N1 7SX

Dear Mrs Adams,

    Thank you very much for your interest shown in our hotel. Enclosed you will find our hotel brochure and the room rates.

    Inside the brochure you will find the restaurant, but his is closed. We do only serve drinks at the reception.

    You asked about other facilities such as fitness room, conference halls and restaurants. But we have non of these. We are a middle-class hotel with 40 rooms and we don’t need these facilities.

    I am not sure if you really mean our hotel? Because your questions look like you expected a first-class hotel.

Anyway, I hope to welcome you in our hotel.

With kindest regards.

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    NDDOCUMENT 7 2 YEARS

    WRITING FOR TOURISM

    Clara Karge.

    TOURISM LETTERS

    (LETTER OF CONFIRMATION WORKBOOK PAGE 23)

    SKYWAYS HOLIDAYS

    ATLANTIC HOUSE, HAZELWICK AVENUE, HAYWRADS HEATH,

    WEST SUSSEX HH10 1NP

    Mrs Julia Pinotti

    48, Canal Street,

    Herne Bay,

    Kent

24th March 2004

Dear Mrs Pinotti,

    thThank you for your telephone enquiry of 18 March.

    In accordance with your instructions we have booked a double room with shower in your name at the Belvedere Hotel, in Frascati, Ialy from the thst18 to 21 June inclusive.

    Payment by credit card within 48 hours is required to confirm the booking.

    Thank you for using our agency We trust that you will enjoy your holiday. If you should have any further enquiries please do not hesitate to contact us.

Yours sincerely,

INSTRUCTIONS.

    1. Thank client for the telephone enquiry of (date)

    2. Say what you have booked. Begin with ‘In accordance with your instructions.’

    3. Tell client how and when s/he must pay the bill to confirm the booking. Begin with

    ‘Payment by credit card….’

    4. Thank her for using your firm

    5. End the letter

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    NDDOCUMENT 7 2 YEARS

    WRITING FOR TOURISM

    6. Write the salutation

    (ASKING FOR INFORMATION WORKBOOK PAGE 26)

     You work as a travel consultant for Creative Destinations. You have received a fax from a

    man enquiring about holidays for himself and his wife to the Portuguese island of Madeira..

    Reply asking for the information you need before you can recommend a suitable hotel or

    package holiday.

    (Your address.)

Mr Robert Parkins

    th(His address) 27 February 2004

Re: Information on holidays to Madeira

Dear Mr Parkins,

    th Thank you for your fax of February 20enquiring about holidays in Madeira.

    We have several excellent hotels in Madeira both in our all-inclusive packages and in our independent traveller selection. However, so that I can be sure to recommend the best holiday for you, I would appreciate it if you could give me some more

    information by answering the following questions.

We would like to know:

    ; What sort of holiday and resort you are looking for

    ; When you would like to travel and from which airport

    ; How long you wish to stay

    ; What type and standard of accommodation you are looking for and if you have a

    preference for being close to the town or sea-front.

    Please could you also let us know if you require any special facilities such as leisure activities.

    We look forward to receiving your reply so that we can process your request and suggest a suitable resort and hotel.

Yours sincerely,

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    WRITING FOR TOURISM

LETTER OF APPLICATION.

    15 School Lane

    London SW5

Gobi Desert Tours Inc

    35 Flight Lane

    Manchester.

Dear Sir,

    I am writing to apply for the post of junior sales manager at Gobi Desert Tours Inc. which I saw advertised in this week’s Travel Weekly.

    As you see from my curriculum vitae, I have recently obtained a diploma in tourism management from the Tourism Institute in Madrid after completing a three-year course there.

    Since I have always wanted to work in the States in the travel business sector, but did not wish to commence work until I was fully proficient in English, I have spent the last six months studying in London.

    During this time I was fortunate enough to find a part-time job in a local travel agency which is specialised in travel to the States and where I was able to develop my interpersonal skills.

    I am attracted to your vacancy as I believe that I can offer the drive and commitment necessary to persuade middle-aged holiday-makers to trek across the Gobi desert.

    I enclose my resumè in the hope that my application is of interest to you. I look forward to hearing from you.

Yours faithfully,

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    NDDOCUMENT 7 2 YEARS

    WRITING FOR TOURISM

Plan of letters.

     Dear ….

    Paragraph 1

Paragraph 2

Paragraph 3

Paragraph 4

Closing

    expression

    Yours

    First name and

    surname

Letters of Apology.

The following phrases are useful when writing letters of apology (English for International Tourism ,

    Longman)

; Thank the person for bringing the matter to your attention

     Thank you for bringing this matter to our attention.

    ; Express sympathy

     We are very sorry to hear that…

    ; Apologise if necessary

     We apologise for …

     Please accept our apologies for …

    ; State what action you will take

    Please be assured that we will …

    ; Remind the reader that his / her relationship with you is important

    We value your custom highly.

    Your satisfaction is our priority. ; Make a goodwill gesture if appropriate

    Please find enclosed a voucher for …

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    REPLY TO UNIT 9 FAX OF COMPLAINT ABOUT AIRLINE COMPANY

    YOUR ADDRESS

    DATE

    NAME AND ADDRESS WRITING TO

Dear Mr Richards,

    thThank you for your fax of 5 May 2004.

    Further to your comments on Ground Operations, I am pleased to stay that steps have now been taken to ensure that procedures are being carried out more efficiently.

In particular:

    1. Extra sets of scales have been installed at check-in and all baggage is weighed and

    screened.

    2. Excess baggage payments are being charged.

    3. New cleaning staff have been recruited from a different agency and are proving to be more

    satisfactory.

    4. Both sets of steps to the aircraft are now being used to ensure ease of boarding. 5. Cabin attendants and counter staff have received instructions to allow only one item of

    hand baggage onto the aircraft.

    6. Finally, I would like to point out that on the day the Chairman made his visit we were

    suffering from severe and unexpected staff shortages. I can assure you that the fifty

    minute delay was entirely uncharacteristic.

    I hope that these measures will answer all your concerns. We look forward to your next visit so that we can show you these improvements at first hand.

Yours sincerely,

L. Atienza

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