DOC

Stream Services Deed 2009-2012 - SS

By Pamela Hall,2014-07-11 08:39
11 views 0
Stream Services Deed 2009-2012 - SS

STREAM SERVICES DEED 2009-2012

CURRENT AS AT 1 JULY 2011

Disclaimer: This document is a sample copy of the Employment Services Deed 2009-

    2012. This copy is provided only for your information and as a guide. If you have entered into a deed with DEEWR, you must rely on the original signed deed and any deed variations you have entered into. You should seek your own legal advice, if required. While DEEWR has exercised reasonable care in publishing this document, DEEWR makes no representation, express or implied, as to the accuracy of the document or the applicability of the document to you or your circumstances. You should note that you may or may not have executed the deed, or any subsequent deed variations to it, in the particular form expressed in this document. DEEWR accepts no liability for any use of this document or any reliance placed on it.

    ? Commonwealth of Australia 2009

    This work is copyright. You may display, print and reproduce this material in unaltered form only (retaining this notice) for your personal, non-commercial use or use within your organisation. Apart from any use as permitted under the Copyright Act 1968, all

    other rights are reserved.

Reader’s Guide to this Deed

    In this Deed, related clauses are collected together into ‗Chapters‘, which are subdivided

    into ‗Sections‘ where appropriate.

    There are six Chapters:

    1. Introduction

    2. Basic Conditions

    3. Stream Services

    4. Other Services

    5. Information and Information Management

    6. Deed Administration

    There are five Annexures:

    A. Transition

    B. Employment Services Standards

    C. Fees and Reimbursements

    D. New Enterprise Incentive Scheme

    E. Definitions

    There is one Schedule, which contains all the Deed and business details. There are various information boxes (like this one) and notes at various points in this Deed. Except where expressly stated to the contrary, none of these form part of this Deed for legal purposes. They are intended to make this Deed easier to understand and read.

    Stream Services Providers can purchase NEIS Services for a Participant from NEIS Panel Members. The NEIS Services are set out at Part 1 of Annexure D.

    Contents

    Chapter 1 - Introduction ..................................................................................... 1

    1. Definitions .................................................................................... 1

    2. Interpretation ............................................................................... 1

    3. Precedence................................................................................... 2

    Chapter 2 Basic Conditions .............................................................................. 3 Section 2A Deed length ............................................................................... 3

    4. Term of this Deed ......................................................................... 3

    5. Extension of this Deed ................................................................... 3

    6. Survival ....................................................................................... 3 Section 2B Some basic rules about Services ................................................... 3

    7. General Requirements ................................................................... 3

    8. Objectives .................................................................................... 4

    9. Location ....................................................................................... 4

    10. Timing ......................................................................................... 4

    11. Provider‘s conduct ......................................................................... 5

    12. Criminal records checks and other measures .................................... 5

    13. Provider‘s responsibility ................................................................. 7

    14. Service Guarantees ....................................................................... 7

    15. Code of Practice ............................................................................ 8

    16. Liaison and compliance .................................................................. 8

    17. Minimising delay ........................................................................... 9

    18. Business level expectations ............................................................ 9 Section 2C Some basic rules about financial matters ......................................10

    19. General.......................................................................................10

    20. Evidence to support claims for payment ..........................................10

    21. Exclusions ...................................................................................11

    22. Overpayment ..............................................................................11

    23. DEEWR may vary payments, Participants or ESA Business Share .......12

    24. Debts and offsetting .....................................................................12

    25. Taxes, duties and government charges ...........................................13

    26. Fraud .........................................................................................13 Section 2D Reports ....................................................................................14

    27. General reporting .........................................................................14

    28. Financial statements and guarantees ..............................................15 Section 2E –Assessment and management of Provider‘s performance .................15

    29. Evaluation activities......................................................................15

    30. Performance reviews ....................................................................16

    31. Action following mid-term performance assessment .........................18 Section 2F Customer and Provider feedback ..................................................19

    32. Customer feedback process ...........................................................19

    33. Dealing with Customer feedback ....................................................20

    34. Customer Feedback Register .........................................................20

    35. Provider feedback ........................................................................21

    Chapter 3 Stream Services............................................................................. 22 Section 3A Application ................................................................................22

    36. Stream Services...........................................................................22

    37. ESA Specialist Client Groups ..........................................................22 Section 3B Allocation of Stream Participants to the Provider ............................23

    38. Transition in ................................................................................23

    39. Referrals .....................................................................................23

     Direct Registration of Stream Participants without a Referral .............24 40.

    41. Change of Circumstances Reassessment .........................................27

    42. Stream Services Review ................................................................28

    43. Relocation of Stream Participant or Drought Force Only Participant ....30

    44. Relationship failure and transfer by agreement ................................30

    44A. Transfer of Participants to the Provider ..........................................31 Section 3C Participant Suspension and Exit from Stream Services ....................32

    45. Effect of Suspensions....................................................................32

    46. Suspensions ................................................................................32

    47. Effect of Exits ..............................................................................36

    48. Exits ...........................................................................................36

    49. Other Suspensions and Exits .........................................................38 Section 3D Basic Stream Services ................................................................38

    50. Appointments with Stream Participants ...........................................38

    51. Contact services ..........................................................................39

    52. Initial Contacts ............................................................................40

    53. Skills Assessment .........................................................................43

    54. Intensive Activities .......................................................................44

    55. Jobsearch Facilities .......................................................................46

    56. Engagement with other services in the community ...........................47 Section 3E Employment Pathway Plans .........................................................48

    57. General requirements for an Employment Pathway Plan ....................48 Section 3F Participation Reporting ................................................................51

    58. Failure and Reporting ...................................................................51

    59. Compliance Activities ....................................................................53 Section 3G Employment Pathway Fund .........................................................54

    60. Employment Pathway Fund General .............................................54

    61. Employment Pathway Fund Reimbursement ....................................61 Section 3H Work Experience Phase and Work Experience Activities ..................61

    62. Work Experience Phase .................................................................61

    63. Work Experience Activities ............................................................61

    64. Work for the Dole, Full-Time Work for the Dole, Green Corps, Drought

    Force, Voluntary Work and Unpaid Work Experience Placement activities .....64

    65. Work for the Dole, Full-Time Work for the Dole, Green Corps, Drought

    Force and Voluntary Work activities ........................................................68

    66. Work for the Dole, Full-Time Work for the Dole and Green Corps and

    Drought Force activities .........................................................................69

    67. Work for the Dole, Full-Time Work for the Dole and Green Corps

    activities ..............................................................................................70

    68. Green Corps activities ...................................................................71

    69. Drought Force activities ................................................................71

    70. Voluntary Work activities ..............................................................72

    71. Unpaid Work Experience Placement activities...................................72 Section 3I New Enterprise Incentive Scheme Services ....................................73

    72. New Enterprise Incentive Scheme ..................................................73 Section 3J Reserved ...................................................................................74

    73. Reserved ....................................................................................74 Section 3K Reserved ..................................................................................74

    74. Reserved ....................................................................................74 Section 3L Fees .........................................................................................75

    75. General.......................................................................................75

    75B. Advance payments of Fees ...........................................................76

    76. Service Fees ................................................................................77

    77. Stream 1 (Limited) Participant Fees................................................78

    78. Placement Fees and Vacancy Management ......................................79

    79. Outcome Fees..............................................................................82

     Reserved ....................................................................................85 80.

    81. Reserved ....................................................................................85

    81A. Ancillary Payments .....................................................................85 Section 3M Remote ESAs, Excised Non-remote Areas and Excised Remote Areas

     85

    82. Remote ESAs, Excised Non-remote Areas and Excised Remote Areas ..85 Section 3N Gap Filling.................................................................................86

    83. Gap filling ...................................................................................86 Section 3O DEEWR May Reduce Referrals......................................................86

    84. DEEWR may reduce the number of Referrals to the Provider ..............86

    Chapter 4 Other Services ............................................................................... 88 Section 4A Drought Force Only Services .......................................................88

    85. Drought Force Only Services..........................................................88 Section 4B Reserved ..................................................................................88

    86. Reserved ....................................................................................88 Section 4C Additional Services .....................................................................88

    87. Additional Services .......................................................................88

    87A. Job Transition Support ................................................................88

    Chapter 5 Information And Information Management ................................... 95 Section 5A Information Technology ..............................................................95

    88. General.......................................................................................95

    89. Access and security ......................................................................95 Section 5B Property rights...........................................................................98

    90. Ownership of intellectual property ..................................................98

    91. Licensing of Intellectual Property Rights ..........................................99

    92. Ownership of Deed Material and Commonwealth Material ................ 100 Section 5C Control of information............................................................... 100

    93. Personal and Protected Information .............................................. 100

    94. Confidential Information ............................................................. 102

    95. Release of information on Provider‘s performance .......................... 103 Section 5D Records management ............................................................... 103

    96. Records the Provider must keep ................................................... 103

    97. Access by Participants and Employers to Records held by the Provider

     104

    98. Access to premises and records ................................................... 105

    Chapter 6 Deed Administration .................................................................... 107 Section 6A Indemnity and insurance........................................................... 107

    99. Indemnity ................................................................................. 107

    100. Insurance ................................................................................. 108

    101. Liability of Provider to DEEWR ..................................................... 113

    102. Special rules about Tendering Groups .......................................... 114 Section 6B Changes in persons delivering Services ....................................... 114

    103. Corporate governance ................................................................ 114

    104. Provider‘s Personnel .................................................................. 117

    105. External administration .............................................................. 117

    106. Subcontracting .......................................................................... 118

    107. Assignment and novation ........................................................... 120 Section 6C Resolving Problems .................................................................. 120

    108. Dispute Resolution ..................................................................... 120

    109. Provider Suspension .................................................................. 121

    110. Remedies for breach .................................................................. 122

    111. Liquidated damages ................................................................... 123

    112. Termination with costs ............................................................... 125

     Termination for default............................................................... 127 113.

    Section 6D Other matters ......................................................................... 128

    114. Transition out ........................................................................... 128

    115. Indigenous Employment Strategy ................................................ 129

    116. Service Level Agreements and other agreements .......................... 129

    117. Acknowledgement and promotion ................................................ 130

    118. DEEWR‘s right to publicise the Services ........................................ 130

    119. DEEWR‘s right to publicise best practice ....................................... 130

    120. Conflict of interest ..................................................................... 130

    121. Negation of employment, partnership and agency ......................... 131

    122. Waiver ..................................................................................... 131

    123. Severance ................................................................................ 132

    124. Entire contract .......................................................................... 132

    125. Variation of Deed ...................................................................... 132

    126. Applicable law and jurisdiction .................................................... 132

    127. Compliance with laws and government policies ............................. 132

    128. Notices..................................................................................... 133 Annexure A Transition ................................................................................. 134 Annexure B Employment Services Standards ............................................... 136 Code Of Practice ......................................................................................... 136 Service Guarantees ..................................................................................... 137 Annexure C Fees And Reimbursements........................................................ 149 Outcome Fees ............................................................................................ 149 Service Fees .............................................................................................. 151 Placement Fees .......................................................................................... 152 Employment Pathway Fund .......................................................................... 153 Annexure D New Enterprise Incentive Scheme (NEIS) ................................ 154 Part 1 NEIS Services ................................................................................ 154 Part 2 Reserved ....................................................................................... 157 Annexure E Definitions ................................................................................ 158

List of Tables

    Table 1 Minimum Contacts ................................................................................39

    Table 2 Hours of participation in Intensive Activities required for different groups of

    Fully Eligible Participants in Stream 1 ......................................................44

    1Table 1 Allocation of Transitioned Participants to Streams or Work Experience Phase

     ........................................................................................................ 134

    Table 1 Outcome Fees .................................................................................... 149

    Table 1A Additional Fees for Remote ESAs ........................................................... 150

    Table 1B Access Program Fees ........................................................................... 151

    Table 2 Services Fees Streams 1, 2, 3, and 4 and Work Experience Phase .......... 151

    Table 2A Drought Force Only Services Fee .......................................................... 152

    Table 3 Placement Fees................................................................................... 152

    Table 4 Employment Pathway Fund Credits ....................................................... 153

Stream Services Deed 2009-2012 - SS

    Chapter 1 - Introduction

    1. Definitions

    1.1 In this Deed, unless the contrary intention appears, all capitalised terms have the

    meaning given to them in the Definitions in Annexure E. All other words have their

    natural and ordinary meaning.

    2. Interpretation

    2.1 Unless the contrary intention appears:

    (a) the Definitions apply to the whole of this Deed, including any Guidelines;

    (b) words in the singular include the plural and vice versa;

    (c) words importing a gender include the other gender;

    (d) a reference to a person includes a partnership and a body whether corporate

    or otherwise;

    (e) the chapter headings, section headings, clause headings and subheadings

    within clauses, notes and information boxes are inserted for convenience only,

    and have no effect in limiting or extending the language of provisions;

    (f) all references to dollars are to Australian dollars;

    (g) a reference to any legislation or legislative provision is to that legislation or

    legislative provision as in force from time to time;

    (h) a reference to a clause is to a clause of this Deed;

    (i) a reference to an Item is to an Item in the Schedule;

    (j) an uncertainty or ambiguity in the meaning of a provision of this Deed is not

    to be interpreted against a Party just because that Party prepared the

    provision;

    (k) a reference to an internet site includes those sites as amended from time to

    time;

    (l) where a word or phrase is given a defined meaning, any other part of speech

    or other grammatical form of that word or phrase has a corresponding

    meaning; and

    (m) a reference to writing is a reference to any visible representation of words,

    figures or symbols.

    2.2 Any Guidelines do not expand or add essential terms to this Deed. 2.3 References to different services are to be read on an ‘as applicable’ basis i.e. taking into

    account whether or not the Provider is contracted to provide a particular service under this

    Deed (see Particulars).

    1

Report this document

For any questions or suggestions please email
cust-service@docsford.com