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Continuity of Operations for Small Businesses - Department of

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Continuity of Operations for Small Businesses - Department ofof,for,small,Small

    Continuity and Recovery

    Plan Template for

    Small Businesses

    0

    Prepare, Plan, and Prevail!

    This publication was supported by Grant Cooperative Agreement number 5U90TP917012-08 from the U.S. Centers for Disease Control and Prevention (CDC). Its contents are solely the responsibility of the authors and do not necessarily represent the official views of the CDC.

    Preface reface P

    The Business Continuity and Recovery Plan is intended to be used in addition to your Emergency Preparedness and Response Plan. Some key differences between these plans are:

Business Continuity and Recovery Plan

    This plan is for use once life and safety are secure in response to a disaster. This plan identifies key resources and needs to ensure that business may continue, perhaps in a limited capacity, or how your business will fully recover should the disaster be catastrophic.

This plan includes information such as:

    ; Critical assets

    ; Critical operations

    ; Key suppliers and contractors

    ; Alternate business location

Emergency Preparedness and Response Plan

    This plan identifies and prioritizes the key hazards that may affect business operations, and outlines preparedness and mitigation activities. This plan also includes operational procedures to respond effectively and efficiently to an incident. This goal of these procedure is to ensure life and safety are secure in response to a disaster.

This plan includes information such as:

    ; Preparedness

    o Hazard identification and assessment

    o Employee education and training

    o Drills and exercises timelines and plans for your business

    o First aid kits

    o Disaster supply kits

    ; Response

    o Evacuation procedures

    o Fire procedures

    o Shelter-in-place procedures

    o Staff notification

    o Information gathering procedures

    o Incident management

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    Instructions nstructions I

At the Workshop

    Follow the easy steps and include as much information as you can. Feel free to ask the facilitators questions about key concepts, or ask for tips and ideas.

After the Workshop

    When you return to your office, meet with your business continuity and recovery planning team. You may be able to add more information to each of these sections. Feel free to personalize the tables to your specific needs. The more detail you add, the better your plan will help you recover from a disaster.

Electronic Copies of this Template

    This plan is included on your Disaster Recovery Planning for Small Businesses Workshop Resource CD in an electronic format (MS Word) so that you may easily enter and update your information.

    This document is also available for download at the Los Angeles County Department of Public Health Emergency Preparedness and Response Program site, http://publichealth.lacounty.gov/eprp/index.htm.

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    Step 1: About Your Business

BUSINESS NAME BUSINESS NAME

STREET ADDRESS STREET ADDRESS

    CITY, STATE, ZIP CODE CITY, STATE, ZIP CODE

    TELEPHONE NUMBER TELEPHONE NUMBER

    PRIMARY EMERGENCY CONTACT ALTERNATE EMERGENCY CONTACT

    TELEPHONE NUMBER TELEPHONE NUMBER

    ALTERNATE TELEPHONE NUMBER ALTERNATE TELEPHONE NUMBER

E-MAIL ADDRESS E-MAIL ADDRESS

    NON-EMERGENCY POLICE ELECTRICITY PROVIDER

NON-EMERGENCY FIRE GAS PROVIDER

INSURANCE PROVIDER WATER PROVIDER

    OTHER (E.G., EQUIPMENT MANUFACTURER) OTHER (E.G., PROPERTY MANAGEMENT)

    OTHER (E.G., HAZMAT SPILL CLEAN-UP) OTHER (E.G., PROPERTY SECURITY)

    OTHER (E.G., IT SUPPORT CONTRACTOR) OTHER (E.G., BANK AGENT)

OTHER OTHER

OTHER OTHER

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    Step 2: Business Continuity and Recovery Planning Team

    The following people will participate in business continuity and recovery planning.

Coordination with Others

    The following people from neighboring businesses and our building management will participate on our emergency planning team.

Meeting Schedule

    The emergency planning team will meet on a regular basis.

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    Step 3: Potential Hazards

    This information should be included in your Emergency Preparedness and Response Plan, however reiterating key potential hazards in your Business Continuity and Recovery Plan will help you focus on the types of incidents from which you may need to recover. Make sure to look inside and outside your business as well as the surrounding community. Ask yourself questions like: How do I get in and out of the area? How do my staff, suppliers, and customers get in and out of the area? What should I be concerned with that could interrupt my business?

The following natural and man-made disasters could impact our business.

    For more advanced hazard assessment, see the Appendix: Risk Assessment Matrix.

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    Step 4: Critical Assets

    If these items are taken away, it would drastically affect your business or cause a major disruption to business.

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    Step 5: Critical Operations

    Identify operations that are critical for business survival. Does your business provide services crucial to the incident response? How will you continue to perform these functions in a disaster situation? What operations are necessary to fulfill legal and financial obligations? Which are necessary to maintain cash flow and reputation?

    PROCEDURES TO RESTART OPERATION AFTER MINIMAL DISASTER IMPACT: If a disaster causes negligible or marginal impact on operations, these procedures will help to restart the operation in the same location.

    PROCEDURES TO COMPLETELY RESTORE OPERATION AFTER SIGNIFICANT DISASTER IMPACT: If a disaster causes critical or catastrophic impact on operations, these procedures will help to restore the operation in the same location, an alternate location, or a new location.

STAFF IN CHARGE (POSITION) STAFF IN CHARGE (NAME)

KEY SUPPLIES/EQUIPMENT KEY SUPPLIERS/CONTRACTORS

PROCEDURES TO RESTART OPERATION AFTER MINIMAL DISASTER IMPACT

PROCEDURES TO COMPLETELY RESTORE OPERATION AFTER SIGNIFICANT DISASTER IMPACT

STAFF IN CHARGE (POSITION) STAFF IN CHARGE (NAME)

KEY SUPPLIES/EQUIPMENT KEY SUPPLIERS/CONTRACTORS

PROCEDURES TO RESTART OPERATION AFTER MINIMAL DISASTER IMPACT

PROCEDURES TO COMPLETELY RESTORE OPERATION AFTER SIGNIFICANT DISASTER IMPACT

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    Step 5: Critical Operations (continued)

    PROCEDURES TO RESTART OPERATION AFTER MINIMAL DISASTER IMPACT: If a disaster causes negligible or marginal impact on operations, these procedures will help to restart the operation in the

    same location.

    PROCEDURES TO COMPLETELY RESTORE OPERATION AFTER SIGNIFICANT DISASTER IMPACT: If a disaster causes critical or catastrophic impact on operations, these procedures will help to restore

    the operation in the same location, an alternate location, or a new location.

STAFF IN CHARGE (POSITION) STAFF IN CHARGE (NAME)

KEY SUPPLIES/EQUIPMENT KEY SUPPLIERS/CONTRACTORS

PROCEDURES TO RESTART OPERATION AFTER MINIMAL DISASTER IMPACT

PROCEDURES TO COMPLETELY RESTORE OPERATION AFTER SIGNIFICANT DISASTER IMPACT

STAFF IN CHARGE (POSITION) STAFF IN CHARGE (NAME)

KEY SUPPLIES/EQUIPMENT KEY SUPPLIERS/CONTRACTORS

PROCEDURES TO RESTART OPERATION AFTER MINIMAL DISASTER IMPACT

PROCEDURES TO COMPLETELY RESTORE OPERATION AFTER SIGNIFICANT DISASTER IMPACT

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