By Dean Flores,2014-04-30 00:05
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    TIM HUTT, Programme and Change Management, Business Consultancy Name: Timothy John Hutt Location: Cheltenham, Gloucestershire Telephone Number: 07780 600 441 Email: Personal Statement

    Tim is a senior professional in the Programme and Change Management arena, in both delivery and re-organisation for business

    enhancement contexts. He has substantial experience and a first class track record of achievement with senior references available to validate this assertion.

Tim is an excellent, enthusiastic and target driven individual who thrives in challenging environments whilst maintaining his

    sense of humour. Passionate and committed to all aspects of his work, he develops excellent working relationships at all levels and engages easily in work and social environments. He has a proven track record of delivering excellent business change; introducing positive step changes in performance through the pioneering of vision, strategic planning, conversion to roadmaps, exploitation of proven IT technology, continuous process improvement, team building and operational transformations. With many years of

    experience in a diverse range of industry he is able to positively direct successful achievement from concept, through planning to implementation and ultimately into business operation. Tim’s style is to run a ‘surprise and delight’ operation, his reference list, testimony to his ability to deliver, is as extensive as it is impressive.

    Summary Key Skills and Competencies

    19 years ? Leadership and People Matrix Management

    16 years ? Strategic Programme and Project Management

    12 years ? Business Transformation & Organisational Change

    20 years ? Strong Strategic, Analytic and Technical Capability

    12 years ? Supplier and Partner Relationship Management

    Industry Sectors

     10 Years ? Telecommunications: Vodafone, Orange, ntl, Cable &Wireless, BT

     3 Years ? Financial Services: Abbey, Barclays Bank, C&G, Derbyshire BS

     16 Months ? Government: The Environment Agency, Gloucestershire D.A.

     3 Years ? Consultancy: Accenture

     12 Months ? Automotive (service): ATS Euromaster

     3 years ? Retail: Searscard, Sears

     5 Years ? Utility: British Energy, British Nuclear Fuels, British Gas Transco

    Tim’s strong and natural leadership ability, strategic approach, can - do attitude, energy and

    enthusiasm combined with excellent programme and people management skills ensures effective

    delivery of tangible business benefit and change management organisation Summary Key Achievements

    ? Vodafone recovery of the Customer Management programme with improved project traction, timely delivery and enhanced

    customer relationship

    ? Vodafone Successful delivery of Vodafone top two products of the year and the re-organisation of the Consumer Programme

    Management facility, retained to recover the Customer Management Programme

    ? British Energy Re-organisation of the IT Department to deliver value and achieve a Best of Breed, Customer Centric focus

    ? Environment Agency - Transformation of the Agencies management of change, outsourcing of Financial and HR functions

    ? Barclays Bank Achieving closure of contract for the outsourcing of Application Development to a consortia of Accenture,

    HP and Microsoft

    ? ntl: Management of the outsourcing of major IT functions in terms of application development and service delivery to IBM

    ? ATS Euromaster Design and Delivery of a Shared Service Centre providing ?2.8m saving, year on year

    ? Accenture Initial Concept, Feasibility, Design and Delivery of a Shared Service Centre for Finance and HR operations of

    the consultancy

    ? Orange Conversion of marketing strategy into scoped programmes of work and subsequent launch and management of

    convergent and integrated broadband, fixed and mobile products using broadband and Voice Over IP (VoIP) technologies

    ? Barclays Bank The migration from NT of existing desktop applications to a new XP based thin client target architecture

    ? Orange Delivery of a mobile ‘Push to Talk’ product

    ? Cable and Wireless Global Development and trial of strategic desktop renewal utilising PORTAL technology

    ? Abbey Implementation of systems and process changes to enable Abbey to comply with the mortgage products regulatory

    requirements of the Financial Services Authority.

    ? Environment Agency - Introduction of IT Service Management utilising IT Infrastructure Library (ITIL)

    ? Abbey Delivery of a major software release comprising mortgage product and ‘Get well’ IT Infrastructure renewal projects TJH cv Page 1 of 5

    TIM HUTT, Programme and Change Management

    ? Environment Agency Introduction of Information Age Government (IAG), Electronic Service Delivery (ESD) and

    Electronic Records Management (ERM) targets defining appropriate Policy, Process and Guidance

    ? Cable and Wireless Communications Separation of CWC’s domestic operation: Separation and Integration of IT Systems,

    business processes in the centralisation and readiness for sale of CWC’s consumer business to ntl:

    ? ntl: Setting up of Change Management operation for ntl: home

    ? Cable and Wireless Communications Programme Management of Product and IT Infrastructure renewal projects delivery

    for multi function business areas of Billing Operations, Finance, HR, Legal and Supply Chain

    Summary Key Skills and Competencies

    ? Can Do’ Programme and Change Manager, heavily experienced in the strategic planning, development and implementation of

    programmes of work usually but not exclusively utilising IT to gain specific business advantage in UK, Pan European and

    Global arena’s.

    ? Second to none Leadership, Communication and People Management skills winning confidence at all levels to influence

    President, Director, senior level Business Managers to deliver programmes on time, to budget with experience and direct

    responsibility of ?60+ million budgets senior level references available ? Industry Leader on programme recovery and transformation into highly effective and motivated delivery teams enjoying

    excellent relationship with the customer

    ? Expert on working across the traditional IT / operational business boundaries to ensure that programmes of change deliver the

    success and benefits that meet the varying needs of the key stakeholders with specific success in the management of issues

    associated with organisational change

    ? Proven ability to fully understand, engage business direction and pioneer vision to meet the needs and goals of the business

    yet posses an in depth knowledge of Information Systems that enables the exploitation of modern, proven technology to gain

    business advantage and achieve great business change

    ? IT thoroughbred, tempered with years of being immersed in business operation, with Full Whole of Lifecycle change


    ? Adept at building a team environment and encouraging exceptional performance from existing and new team members and rdutilising both internal and external, 3 party resource ? Thrives working under pressure in politically sensitive environments achieving aggressive timescales

    ? Intellect, experience and confidence to fuel debate on innovative and practical aspects to elicit the best possible solution to

    challenges within the business community

    ? A broad understanding of the present day business drivers for both public and commercial domains

    Career History

    Vodafone: Mar 06 to Date

    Type of business: Telecommunications

    Position: Interim Senior Programme Manager

Tim joined Vodafones Programme and Project Management department to bring focus to the delivery of products into the

    marketplace whilst providing senior level support through the organisational change inevitably associated with the

    outsourcing of the most of Techology. In addition Vodafone faced many challenges including loss of lead in the marketplace

    and large-scale staff uncertainty due to the outsource programme. Tim managed the Consumer Marketing, Core Voice and

    Messaging Delivery Programme on an interim basis and ultimately re-organised the Programme Management structure

    introducing appropriate Governance.

    A major aspect of his responsibility was to deliver the top two products of the year to time and budget. Both associated

    projects achieved this and were:

    ? ‘Vodafone Family’, the mainstay of Vodafone’s product offering for 2006 for on-net calling groups (groups of

    Vodafone customers) so that families or groups can call each other for free

    ? ‘Free Weekends’. Second only to Vodafone Family Free Weekends was a major product in Vodafone’s product

    launches for 2006. It gave prepay customers the ability to qualify for free weekend calls and texts dependent on

    their spend in the week.

    Further to the above successes Tim was asked to remain with Vodafone to recover the Customer Management Programme.

    The programme’s extremely poor relations with the business, lack of traction and low team morale were all successfully

    addressed due to Tim’s core skills. The programme now enjoys improved customer relations, delivery to agreed milestones

    and a highly effective and motivated team morale.

    British Energy: Dec 05 to Mar 06

    Type of business: Nuclear powered provider of electricity

    Position: Interim Senior Manager

Reporting directly to the IT Director and as part of the Senior Management Team, Tim reshaped the IT Department (IMD)

    whilst adopting line management responsibility for Business Solutions. Tim’s leadership, strategy setting and visioning

    TJH cv Page 2 of 5

    TIM HUTT, Programme and Change Management

    abilities were used to radically change the ‘front end’ of IMD. His main objective was to deliver value and increase the

    business managers’ confidence in IT and he therefore re-focused IMD into a customer centric organisation. Tim paid

    specific attention to the interface with the business - how work comes in and how it was subsequently managed. His main

    achievement was to launch a new role to manage the interface with and become the single point of contact between IMD and

    the business. His responsibilities included the recruitment of new business partners within each of the business units.

Orange: Jun 05 to Dec 05

    Type of business: Telecommunications

    Position: Programme Manager

Tim translated the clients Customer Marketing service strategy into achievable and scoped programmes of work, delivering

    the key business benefits. Further to this he took on the full responsibilities of ensuring that the resulting plan was supported

    by resourced and planned deliverables with a high confidence of delivery. Having gained approval via the clients Change

    Process (PRINCE2) he then undertook responsibility for the execution of the approved programme.

Tim’s specific responsibilities included launching the following products:

    ? ‘Single Phone’. A product designed to support ‘Triple Play’ which delivers a fully integrated mobile, fixed and

    broadband offering. Using Voice over IP (VoIP) solution on the fixed (broadband) network customers will be able

    to make voice calls more cheaply than over the mobile network whilst they are at home. Single Phone will give

    customers the option to use a single device for all communications.

    ? ‘Single Bill’ delivers a single bill for all converged services offered by Orange / Wanadoo for mobile, fixed and

    broadband services.

    ? ‘Talk Now’ a ‘push-to-talk’ product including easy access to instant one-to-one and group calling with a real-time

    availability indication (so you can see who is available and who's not), instant conference calling with up to 10

    participants at any one time, and 'silent mode' to ensure that people in the vicinity are not unnecessarily disturbed.

    Abbey: November 04 to May 05

    Type of business: Major European Bank

    Position: Business Consultant / Programme Manager

Tim had responsibility for the setting of strategic direction, planning and delivery of a major software release comprising

    product as well as infrastructure projects.

The programme was tasked with implementing the systems and process changes to enable Abbey to comply with the

    mortgage products regulatory requirements of the Financial Services Authority (FSA) (N3 Day 2).

    Barclays Bank: April 04 to October 04

    Type of business: Major U.K. Bank

    Position: Business Consultant / Programme Manager

The bank adopted a policy of outsourcing and updating its Desktop real estate. Migration of the existing windows

    applications and data to the new architecture was excluded from the scope of the EDS Group Desktop contract. In support of

    this programme Barclays launched the WADM Programme (Windows Application and Data Migration) which Tim

    managed. After an extension to his personal contract Tim then refocused his team onto the preparation and launch of Phase

    2 of the programme.

In parallel Tim managed the process and achieved closure of the Bank / Accenture Applications Migration contract

    Environment Agency: March 03 to March 04

    Type of business: Government Agency with responsibility for the environment

    Position: Business Consultant / Change Manager

Tim transformed the Agencies approach to Change Management from a silo functional basis to that of a cross Business Unit

    functional and customer centric structure. The previous Business Unit focus had resulted in a haphazard non-strategic

    approach and hampered compliance with certain statutory and non-statutory requirements.

    In addition Tim’s responsibilities included the setting of strategic direction of future operations and the seeking of

    opportunities for business efficiencies and benefits through the introduction of transformational processes and exploitation of

    Information Technology to enable achievement of environmental outcomes. An important aspect of this assignment was the

    setting up and leading of a team of Change Managers who he mentored individually and as a group within the structured

    Introduction of Office of Government Commerce (OCG) ‘Managing Successful Programmes’.

    TJH cv Page 3 of 5

    TIM HUTT, Programme and Change Management Tim advised and provided consultancy regarding the strategic outsourcing of certain business functionality. This included

    the outsourcing of Financial and Personnel functionality to ORACLE based on their eBusiness Suite and the associated

    process re-engineering. Data migration was of particular importance in the highly sensitive area of personnel records.

    After several extensions to his contract and having achieved the initial strategy setting objectives Tim concluded his work

    with the Agency by writing and launching an Enterprise Web Strategy. This addressed the inclusion of Electronic

    Document Management, Content Management, Search Engine, Taxonomy components but in a strategic and Enterprise

    Wide context thereby ensuring delivery of the full business requirement.

    ATS Euromaster: Jan 02 to Jan 03

    Type of business: Vehicle Service Supplier

    Position: Consultant Programme / Change Manager

Tim had sole responsibility for the setting of strategic direction, planning and execution of delivery. The programme was

    tasked with the centralising of all administrative, financial and commercial support activities into a single national Shared

    Service Centre reducing complexity and making the ATS Euromaster organisation more manageable. Tim had a Total

    Budget of ?20 million with P&L responsibility, ensuring the stated Business Case benefits were achieved. ATS Euromaster

    now claim, year on year, ?2.8m cost saving as a result of the successful implementation of this initiative which completed a

    week earlier than planned in conjunction with the handing back of a modest part of the budget.

    ntl: May 01 to Jan 02

    Type of business: Telecommunications and media

    Position: Consultant Programme / Change Manager

    Tim undertook Programme and Change Management responsibilities. These commenced with enabling the outsource of IT

    to IBM, the IT Outsourcer in the Application Development arena. This subsequently comprised managing the relationship

    between the client’s business and IBM. Total Budget of ?50 million and total responsibility for the ntl: home (later

    Consumer) division for the development of both Company Product for the market and internal infrastructure renewal. Tim

    was initially involved working within an environment where he introduced, over time, the processes and procedures essential

    for such an operation but at the same time ensured good delivery of the Consumer Division products and projects.

    Cable and Wireless Global: November 00 to April 01

    Type of business: Telecommunications

    Position: Consultant Global Desktop Programme Manager

    Tim’s responsibility was for the globalisation of the companies desktop with budgetary definition and control (P&L) in order

    enable the refocusing of the company into an ASP.

    Tim had personal responsibility of a budget of ?60 million whilst some 22,000 users in the UK, Europe, USA and Japan

    were affected by the implementation of a PORTAL based, ASP Model desktop.

    1991 2000

    Various assignments in the Consulting, Banking, Gas, Telecoms Nuclear and Government arena’s PERSONAL

    Address: 82, Gretton Road, Nationality: British

     Winchcombe, Driving Licence: Full th Cheltenham, Date of Birth: 8 January, 1953

     Gloucestershire Dependants: 2 girls, eighteen and

    GL54 5EL seventeen, 1 boy aged six,

    twin boys, aged three

     Contact Detail: 07780 600441 Voicecom Email



     Wolverhampton Polytechnic, 1980 - 1982


     Higher Certificate in Electronic Engineering - passed with merit TJH cv Page 4 of 5

    TIM HUTT, Programme and Change Management


    Managerial - Andersen Consulting Business Integration Methodology

     Andersen Consulting Application Management

     Navigator Program and Project Management

     Project Management, various



     Utilisation of time

     Commercial Law

    Planning - MS Project

     Project Manager Workbench (PMW) Office of Government Managing successful Projects

    Commerce (OGC)

     ITIL Foundation

    TJH cv Page 5 of 5

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