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INDEX-RELATED DEPARTMENTS

By Manuel Harper,2014-09-23 21:51
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INDEX-RELATED DEPARTMENTS

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    FRONT OFFICE

    INDEX RELATED DEPT

    FO-001 General Rules & Regulations FO-002 Attendance & Reporting for Duty FO-003 Shift Departmental Meetings & Briefings FO-004 Work Schedules

    FO-005 Sick Leaves

    FO-006 Confidentiality of Guest information FO-007 Guest Security

    FO-008 Log Book

    FO-009 Departmental Communication FO-010 Etiquette at the Front Office FO-011 Collection of Guest data on arrival FO-012 Guest Registration

    FO-013 Escorting Guests

    FO-014 Guest Message

    FO-015 Limousine Bookings

    FO-016 Guest Requests

    FO-017 Extension of stay

    FO-018 Courtesy Card Holders Sales FO-019 Room Change due to Upgrade and Upsell Sales FO-020 Check-in and check-out

    FO-021 Hotel System Access

    FO-022 Rooming of FIT Guest

    FO-023 Hotel Passport

    FO-024 VIP Check in with Arrival flight n Limo FO-025 Folio Maintenance

    FO-026 Important Telephone Numbers FO-027 Housekeeping Discrepancy Report Hskp FO-028 Day Use Rooms & Early Check In Reservations FO-029 Late Charge for Minibar & Missing Items Finance FO-030 Expected Departures

    FO-031 Front Office Safe Deposit Box Finance FO-032 Room Safe Deposit Box Security FO-033 Staff Safe Deposit Box FO-034 Unusual Guest Requests & Errands FO-035 Entitlement DGP & CC holders Sales

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    FRONT OFFICE

    FO-036 Welcome Cards GM Office FO-037 Complimentary & House Use Room GM / FIN FO-038 Wake-up Calls

    FO-039 Incoming Fax - For Arriving Guest FO-040 Incoming Fax-For In-House Guests FO-041 Handling Multiple Reservations involving Gold Passport

    Complimentary Award Stay

     Reservation involving multiple rates during one stay Reservations FO-042

    FO-043 Night Audit Distribution FO-044 Daily Rom Availability

    FO-045 Process Interim Payment for Long Stay Guest Finance FO-046 Cashiering

    FO-047 Express Check Out

    FO-048 Overbooked & Walking a Guest Finance FO-049 Miscellaneous Charges

    FO-050 Regency Club Entitlements FO-051 Handling Long Staying Guest Sales FO-052 Credit Over List Check Finance FO-053 Remittance for Safe Drop Finance FO-054 Cashier Float Finance FO-055 System Failure

    FO-056 Upselling Finance FO-057 PSB Registration Transmission FO-058 Allocation of Rooms

    FO-059 Floor Closure

    FO-060 Lost & Found Procedures FO-061 Incident Report - Insurer Perspective FO-062 Room Amenities Management Room Svc FO-063 Payment & Billings Finance FO-064 Handling Medical Emergency FO-065 Deceased Handling

    FO-066 Outside Food Delivery

    FO-067 Assistant Manager

    FO-068 Foreign Exchange Finance FO-069 Guest Room Key Control

    FO-070 Guaranteed No Show Rsvn/FIN FO-071 Security Escort on Cash Conveyance Security

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    FRONT OFFICE

    FO-072 Deposit for Rooms or Banquet FO-073 Check out

    FO-074 Cheque Acceptance Finance FO-075 Recurring Charges

    FO-076 Rebates & Allowances Finance FO-077 Cash Paidouts Finance FO-078 Credit Card Paidouts Finance FO-079 Qualifying Rates at Check In FO-080 Checking the Bill accuracy for VIP FO-081 Presenting of Guest Folio at check out

    FO-082 Credit Card verification and floor limits Finance FO-083 Settlement by Cash

    FO-084 Settlement by Credit Card FO-085 Settlement by City Ledger FO-086 Cashier End of Shift Report FO-087 Handling Complaints

    FO-088 Group Handling

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