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FO-092 VISITOR REGISTRATION

By Gregory Robinson,2014-09-07 17:48
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FO-092 VISITOR REGISTRATION

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Visitor Registration

Effective Date : 01 July 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refers to : Nil

Policy

    It is the policy of Hyatt Regency Dongguan to ensure that all visitors are accounted and registered accurately for the safety of the hotel guests.

Late Visitor Procedures

    1. All late visitors between 2300-0600hr are required to be directed to the Front Desk

    for registration.

    2. The Security employees are to politely escort the late visitors to the Front Desk

    where the Front Desk Guest Services Officer will perform the registration.

    3. After verifying the identity of the late visitor with the picture on the ID, a

    photocopy of the ID must be taken.

    4. The late visitor must sign on the Visitor Form accordingly.

    5. A copy of the form will be forwarded to the Security Department while another

    attached to the Registration Card of the In-House Guest.

    6. The attached form will be filed into a Visitor File upon the in-house guest departure. 7. This form will be kept by the Front Office for 2 months before it is consolidated for

    disposal.

Other Hours Visitor Procedures

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    1. Visitors visiting in-house guests other than the above hours do not need to fill in

    the Visitor Form.

    2. However, the Front Desk Guest Services Officer must follow the other hotel

    policies by checking if the in-house guests are indeed aware of the visitor by

    calling the in-house guest directly.

    3. At all times, the Front Desk Guest Services Officer is not allowed to reveal the

    room numbers of the in-house guests.

    4. Should the in-house guest inform us that the visitor will stay together, proper

    procedures to add sharer into the Opera and filling up an additional Registration

    Card is necessary.

Prepared by James Fan Date 01 April 2006

Approved by Date

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