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FO-074 CHEQUE ACCEPTANCE

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FO-074 CHEQUE ACCEPTANCE

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Cheques Acceptance

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : FO Voucher

Refers to : Nil

Purpose

    The purpose of this policy is to ensure that cheques accepted at the Front Office are previously approved and arranged as payment for outstanding bills.

Policy

    It is the policy of Hyatt Regency Dongguan for the Front Office to accept cheques for payment of outstanding bills after office hours. Companies issuing the cheques have to make prior arrangement for the hotel’s Credit Manager to authorise, otherwise cheques will not be acceptable as good for payment.

Procedures

    1. All cheques are company cheques. There is no personal cheque in China.

    2. Only cheques that are originated from a bank located in Dongguan can be

    accepted. The bank here will not accept any out of province cheques.

    3. Upon receipt of the cheque, cashier has to check and ensure the following are

    properly written on the cheque, with only black pen:

    ; Must be written to Hyatt Regency Dongguan Co. Ltd (in the exact Chinese

    Character)

    ; Must not be post-dated

    ; Amount must be correctly and clearly written out

    ; Purpose of the payment should be clearly stated

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    2. Is the above is cleared, the staff can accept the cheque with these details written

    at the back of the cheque for reference:

    ; City Ledger number or folio number

    ; Name of company / travel agent

    ; Telephone number of the issuing department/person

    3. With the above in order, the cashier can post the amount into the system and

    print a settled folio for as a form of temporary receipt to the person who delivers

    the cheque.

    4. It will then be treated as cash and submitted together with the shift’s remittance

    at the end of the shift.

5. Never accept a ‘blank’ cheque as a form of deposit for any transient guest.

6. It takes an average of 2-3 working days to clear a cheque.

Prepared by James Fan Date 01 Jun 2006

Approved by Date

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