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FO-068 FOREIGN EXCHANGE

By Henry Snyder,2014-05-25 06:00
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FO-068 FOREIGN EXCHANGE

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Foreign Exchange

     stEffective Date : 1 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refers to : Nil

Purpose

    The purpose of this policy is to ensure that foreign exchange are handled in the most efficient manner and to ensure staff recognizes the different types of foreign currencies accepted by the designated bank to be exchanged in the hotel.

Policy

    It is the policy of Hyatt Regency Dongguan that the hotel accepts foreign currencies as deem exchangeable by the designated bank. Only hotel guests will be allowed to change money. All other foreign currencies transactions should then be directed to the bank located opposite the hotel.

Procedures

    1. We can ONLY perform foreign exchange with hotel in-house guests.

    2. Determine if the guest is registered with the hotel by asking for his name and

    room number. Guest MUST provide name and room number together as there

    are occasions when tricksters used only room number to change counterfeit

    monies.

    3. Explain to the guest the exchange rate and seek his approval before proceeding

    with the transaction.

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    4. The Guest Services Agent must examine the currency carefully and ensure it is

    of good quality and not fake. They must use the sample guidebook provided at

    the cashiers to help them in identifying the real money. Currency should not be

    torn, scotch-taped, faded, too dirty and crumpled.

5. There is a general limit of USD$200 per day per room for foreign exchange.

6. When in doubt, always check in the Opera system to ensure that the foreign

    currency about to receive is being registered with the bank for such operation.

7. As with Traveler’s cheque,

    - ensure that guest countersigns all cheques in the presence of the Guest

    Services Agent

    - Guest Service Agent must carefully compare the latest signature against

    the original

8. All acceptable travelers’ checks must have two identical guest signatures.

    9. All acceptable travelers’ checks must be stamped at the front accordingly before

    submitting to accounts.

10. The official print out of Forex will be a “sui-tan”.

11. Three sections will be automatically printed for each transaction.

    12. The top and middle section is to be presented to guest for signature.

    13. This signed copy is then attached with the foreign cash for submission to

    accounts.

    14. The bottom section, which is without the signature, is to be given to guest as

    receipt.

    15. Should the guest request to exchange RMB into his foreign currency, we will

    then advise the guest to do it at the Bank of China at the airport together with

    the “sui-tan”.

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    16. When in doubt, always check with the senior to see if the currencies are

    accepted.

    17. Do not release pen to guest for signature on Travelers checks before confirming

    guest is in-house guest or for that matter if the checks are acceptable.

Prepared by James Fan Date 01 Jun 2006

Approved by Date

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