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Intro to Bus Q7

By Steven Parker,2014-01-25 21:46
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Intro to Bus Study Guide CH7 1. The rationale for job specialization is that A. it is more efficient. B. workers become bored and leave. C. workers shift from one job to another. D. it adversely affects costs. E. it adversely affects quality. 2. _____ departmentalization arranges jobs around the needs of various types of customers. A. Product B. Functional C. ..

    Intro to Bus Study Guide CH7 1. The rationale for job specialization is that A. it is more efficient.

    B. workers become bored and leave.

    C. workers shift from one job to another. D. it adversely affects costs.

    E. it adversely affects quality.

2. _____ departmentalization arranges jobs around the needs of various types of customers.

    A. Product

    B. Functional

    C. Geographical

    D. Customer

    E. Matrix

3. Multidivisional structures

    A. are temporary.

    B. organize departments into larger divisions, often based on geography, product, and/or customer.

    C. bring together specialists from a variety of areas to work on a single project.

    D. make slower decisions.

    E. are less innovative.

4. Which of the following is formed to solve specific quality, service or productivity problems?

    A. Self-directed work team

    B. Product-development team

    C. Work group

    D. Quality-assurance team

    E. Task force

5. Which of the following organizational forms allows managers to take responsibility for the areas in which

    they specialize?

    A. Line structure

    B. Functional structure

    C. Line-and-staff structure

    D. Matrix structure

    E. A committee

6. Organizational structure is defined as

    A. the arrangement or relationship of positions within an organization. B. a group of people working together to achieve an objective. C. the division of labor into small specific tasks. D. the grouping of jobs into working units.

    E. the grouping of working units into departments or divisions.

7. A disadvantage of line structure is

    A. an unclear chain of command.

    B. the speed of decision making.

    C. that there are no direct lines of authority.

    D. that it is very uncommon.

    E. that managers must possess a wide range of knowledge and skills.

8. An organization operating in a complex and unpredictable environment is likely to be _______ in order to

    improve responsiveness and enhance creativity.

    A. highly centralized

    B. decentralized

    C. informal

    D. formal

    E. very productive

9. A special type of project team formed to devise, design, and implement a new product is a

    A. product-development team.

    B. committee.

    C. task force.

    D. coalition.

    E. quality-assurance team.

    10. Which of the following is not typically part of downward communication? A. Performance feedback

    B. Assignment of tasks

    C. Details on organizational strategy

    D. Gossip

    E. Directions

11. An organization's shared values, beliefs, traditions, philosophies, rules, and role models for behavior

    represent its

    A. formal organization.

    B. information organization.

    C. organizational culture.

    D. grapevine.

    E. organizational manual.

    12. An advantage of line structure in organizations is A. a clear chain of command.

    B. a high level of centralization.

    C. shared decision making.

    D. that managers possess a wide range of knowledge. E. there are many layers.

13. Which of the following requires an increasing degree of organizing within an organization?

    A. Profits

    B. Sales

    C. Growth

    D. Decline

    E. Aging

14. Multidivisional structures

    A. are temporary.

    B. organize departments into larger divisions, often based on geography, product, and/or customer.

    C. bring together specialists from a variety of areas to work on a single project.

    D. make slower decisions.

    E. are less innovative.

15. Work groups

    A. have shared leadership roles.

    B. have a specific purpose that the group itself delivers. C. create collective work products.

    D. have individual accountability.

    E. encourage open-ended discussion.

16. Which of the following is a temporary group of employees, usually chosen for their expertise, responsible

    for bringing out a specific change? A. Self-directed work team

    B. Product-development team

    C. Work group

    D. Quality-assurance team

    E. Task force

    17. Small businesses commonly employ A. line departmentalization.

    B. customer departmentalization. C. functional departmentalization. D. product departmentalization. E. geographical departmentalization.

18. Teams

    A. have a strong, clearly focused leader. B. have individual accountability. C. share leadership and create collective work products.

    D. run efficient meetings.

    E. measure effectiveness indirectly.

19. Adam Smith illustrated improvements in efficiency through the application of

    A. departmentalization.

    B. specialization.

    C. generalization.

    D. registration.

    E. delegation.

    20. Upward communication conveys A. orders.

    B. explanation of decisions.

    C. requests for information.

    D. progress reports and complaints. E. information about procedures and methods.

Intro to Bus Q7 Key

    1. (p. 212) A

    2. (p. 216) D

    3. (p. 221-222) B

    4. (p. 225) D

    5. (p. 220-221) C

    6. (p. 211) A

    7. (p. 220) E

    8. (p. 218) B

    9. (p. 225) A

    10. (p. 227) D

    11. (p. 208) C

    12. (p. 220) A

    13. (p. 211) C

    14. (p. 221-222) B

    15. (p. 223) D

    16. (p. 224) E

    17. (p. 214) C

    18. (p. 224) C

    19. (p. 212-213) B

    20. (p. 226) D

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