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FO-059 FLOOR CLOSURE

By Jamie Miller,2014-02-20 16:38
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FO-059 FLOOR CLOSURE

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Floor Closure Policy

Effective Date : 01 August 2006

Revised Date : Nil

Applicable : Assistant Managers & Above

Forms to use : Nil

Refers to : Nil

Purpose

    The purpose of this policy is to maximize energy conservation and to ensure a more effective control over payroll and other expenses during low occupancy. In addition, to enable repair and maintenance and spring cleaning of rooms to be carried out on a regular basis.

Policy

    It is the policy of the Hyatt Regency Dongguan that when the hotel is operating at occupancy of 70% or less, one or more of the guest floors should be closed as necessary.

Procedure

1. Identify forecasted period of low occupancy.

    2. Ascertain with other departments (i.e. Housekeeping, Engineering) which floor /

    areas would be most beneficial to close.

3. Monitor long staying guest’s room allocations two weeks prior to closing a floor.

    4. Schedule staff accordingly and advise all departments concerned.

5. Close room in system as Out of Service they become vacant 1 2 days prior to

    “Closing Date”

    6. Should any additional rooms be required over closure date, one or more floors may

    be opened and used for guests staying one night if possible.

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    7. No additional staff will be put on the floor while any guests are occupying rooms on

    the closure floor.

    8. Whenever possible, equipment should be turned off in the pantries, and the pantries

    are to be locked.

    9. Security should be notified about patrolling the closed floors.

Prepared by James Fan Date 01 Jun 2006

Approved by Date

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