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FO-057 PSB REGISTRATION TRANSMISSION

By Rebecca Holmes,2014-10-19 20:42
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FO-057 PSB REGISTRATION TRANSMISSION

    HYATT REGENCY DONGGUAN

    FRONT DESK OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : PSB Registration Transmission

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All

Forms to use : TBA

Refers to : Nil

Purpose

    The purpose of this policy is to ensure that all hotel guests are registered and recorded according to the requirements of the PSB and to ensure consistency in the daily submission of the registration details via the PSB computer/Fax to the bureau.

Policy

    It is the policy of Hyatt Regency Dongguan to obtain full registration details of all hotel guests and to maintain a proper record where all transmitted registration information are logged accordingly.

Procedures

    1. All Front Office staff is required to collect the relative document upon check in

    to process a complete registration.

    2. Relative document is defined as valid passport for foreign guests, Hong Kong &

    Macau Return I.D. for guests from Hong Kong and Macau, Taiwanese Visa

    Pass for guests from Taiwan and Chinese I.D. for mainland Chinese guests.

    3. The GSO is required to verify the picture in the document especially for the

    Chinese guests.

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    HYATT REGENCY DONGGUAN

    FRONT DESK OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    4. After checked in, the GSO is required to input the information into the Opera

    where it will be uploaded to the bureau via the PSB computer.

    5. A record book is in placed where the GSO will have to sign each time a

    transmission is completed.

    6. The Assistant Manager Front Office will countersign the record book each

    shift to ascertain that the task has indeed been completed.

    7. The Security Manager will also perform spot checks occasionally to ensure

    consistency in uploading the registration information to the bureau.

Prepared by James Fan Date 01 April 2006

Approved by Date

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