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FO-054 CASHIER FLOAT

By Carlos Lane,2014-02-13 13:20
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FO-054 CASHIER FLOAT

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Cashier Float

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refers to : Nil

Policy

    It is the policy of the hotel to ensure an accurate float amount is maintained at all times for the cashiers. Security concerns must be made aware to protect the cash, giving no chance for any potential losses and mishandlings. All staff handling cash must consciously protect the hotel’s resources to ensure minimal incurrence of losses to the best of their capability.

Procedures

    1. The FO float is drawn by the FOM for the operations of the entire Front Office.

    2. The AM is responsible to ensure the float is balanced daily when passing over the

    shift.

    3. The FO Float key must be safely kept by the AM when passing over shifts.

    4. Only the AM or FOM will collect the due backs from the General Cashier.

5. Only the AM or FOM will change due back for the cashiers

    6. The Night Manager does not has the right to open the FO float unless during

    emergencies

    7. All individual cashiers must balance their floats prior to the beginning of the shifts

    and after ending the shifts

    8. The balancing of the floats must be done in the presence of a Supervisor or the

    previous cashier to serve as a witness.

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

9. All due back must be entered neatly and clearly.

    10. Shift cashiers must change their due backs with the AM before going home to

    ensure the next shift will have the exact amount when starting shift.

    11. The cash drawer should never be left unattended, even for a short period of time,

    unless it is locked first.

    12. The Guest Services Officers must keep the keys to their cash drawers at all time.

    13. Cash should never be left lying around outside of the cash drawer. Loose cash is

    always a great temptation to passers by.

    14. When cash is on the counter for any reason, Guest Services Officers should

     not let anything (for example, answering the phone) distract their attention until it

    is kept away safely.

Prepared by James Fan Date 01 Jun 2006

Approved by Date

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