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FO-052 CREDIT OVER LIST CHECK

By Esther Hall,2014-11-28 21:05
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FO-052 CREDIT OVER LIST CHECK

    HYATT REGENCY DONGGUAN

    FRONT DESK OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Credit Over List Check

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refer to : How to leave messages for guest with insufficient

    credit

Purpose

    The purpose of this policy is to ensure that all in-house guests are guaranteed by either a credit card or with sufficient cash to cover the expenses for the entire stay.

Policy

    It is the policy of Hyatt Regency Dongguan to require all guests checking into the hotel to provide some form of credit facilities as a guarantee for their expenses to cover the entire stay.

    .

    Procedures

    Credit facilities can be valid credit cards, cash deposit, foreign cash deposit, travelers cheques or pre-approved local cheques.

    It is the responsibility of the Guest Services Officer who checked in the guest to obtain such form of deposit.

    The afternoon Team Leader it required to print an Approved Limit Exceeded sometime in the early evening to carefully review the report.

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    HYATT REGENCY DONGGUAN

    FRONT DESK OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    The Team Leader should look out for zero approval amounts and the billing instructions.

Rooms with exceeded amount are to be highlighted when found.

    The pay for, pay by when stated in the billing request must be re-checked for accurate information input.

The zero approval code must be rectified immediately by processing through the BMP.

    A message to ask guest to contact the Front Desk must be written should the deposit fails to match with the current or projected expenses throughout the stay.

    The Team Leader must follow up and monitor the entire process until the deposit is collected duly.

    After completion, this report must be filed in our Black Ring File daily in case reference is required in the future date.

    The Team Leader who performed the task has to print and signed the name on the list. At some point, the GSO is required to deactivate the keycard access for guest should the hotel fails to contact with the guests. This will enable the hotel to pursue payment politely with the guest when they return to the reception to seek for assistance.

Prepared by James Fan Date 01 Jun 2006

Approved by Date

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