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FO-050 REGENCY CLUB ENTITLEMENTS

By Michael Phillips,2014-06-06 10:45
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FO-050 REGENCY CLUB ENTITLEMENTS

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Regency Club Entitlements

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : Hotel Guests

Forms to use : Nil

Refers to : Nil

Purpose

    The purpose of this policy is to ensure that guests are aware of their entitlements when they are accommodated on the Regency Club floors. This is a guideline for hotel staff to explain and upsell the Regency Club facilities.

Policy

    It is the policy of Hyatt Regency Dongguan that Regency Club guests are entitled to the following services and benefits:-

     th thAccommodation on the Regency Club Floors from 6to 8 floor.

    Maximum occupancy per room is two adults and two children below 12 years of age.

    Express check-in at the exclusive Regency Club Lounge. Guest will be met and assisted at the airport should there be a limousine pick up request. Upon arrival at the hotel, he will be escorted from the entrance to the Regency Club Lounge.

    Repeat guests will be escorted to the room and check-in procedures will be handled in the room.

Welcome drink and towel will be served upon arrival.

    Early arrivals and late departures are flexible for Regency Club guests.

    Guests have exclusive usage of the Regency Club lounge serving complimentary

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    Continental breakfast, evening cocktail and non-alcoholic beverages throughout the day.

    There will be a nominal charge for invitees of guests to the Regency Club.

    Food item from the lounge will not be served in the room except for Presidential Suite guests. However, in the event that guest is not able to leave his room e.g. waiting for urgent call or working or unwell, the Team Leader will have the discretion of arranging the food item requested to be sent.

    Regency Club guests can checkout on the Regency Club Lounge. For suite guests, the bill can be presented in the privacy of his / her suite.

All Regency Club guests will be escorted upon departure.

    Regency Club guests are entitled to one hour complimentary usage of the boardroom which is equipped with the basic utilities. Coffee and tea breaks can be arranged at a charge. Subsequent hours will be charged at RMB 400.00 per hour.

Prepared by James Fan Date 01 June 2006

Approved by Date

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