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FO-045 PROCESS INTERIM PAYMENT FOR LONG STAY GUEST

By Travis Taylor,2014-02-24 01:25
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FO-045 PROCESS INTERIM PAYMENT FOR LONG STAY GUEST

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Process Interim Payment from Long Stay Guests

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refer to : Interim Payment Letter

Purpose

    The purpose of this policy is to ensure that large outstanding amount are being settled promptly at intervals especially for Long Staying Guests

Policy

    1. It is the policy of Hyatt Regency Dongguan to ensure all guests are checkout in

    the most professional and efficient manner. Thus, interim payments are

    required for long staying guests to prevent potential delay due to large payment.

    2. Processing Interim Payment also assists to protect the hotel revenue should the

    payment encounter difficulties upon departure.

Procedures

    1. High balance report is printed every day in the afternoon by the Front Desk

    Team Leader to check the credit over list.

    2. Large outstanding amount from guests would be detected by the Front Desk

    Team Leader in this manner.

    3. Large outstanding amount is defined by any RMB more than 10,000 with

    sufficient credit card approval code, however, unsettled within the last 7 days.

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    4. We, however, are not required to contact the guest if the guest is departing in

    the next 3 days. This is provided if there is a sufficient credit to cover the entire

    stay.

    5. For guests staying more for 30 days and above, it is usually stipulated in the

    Long Stay Contract that the guests will do interim payment fortnightly.

    6. It is the Front Desk Team Leader responsibility while checking the high

    balance report to contact the Long Staying Guests for the interim payment, if

    needed.

     th7. Front Desk personnel are to print a copy of the updated folios on the 13 day.

    8. The copy is then sent together with the Interim Payment Letter as a cover page.

    9. This envelope is then slipped under the guest room door.

    10. Front Desk Team Leader and Assistant Manager Front Office are required to

    monitor if the guest has made the payment accordingly.

Prepared by James Fan Date 01 Jun 2006

Approved by Date

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