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FO-028 DAY USE ROOMS & EARLY CHECK IN

By Jerome Kennedy,2014-01-19 03:58
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FO-028 DAY USE ROOMS & EARLY CHECK IN

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Day Use Rooms & Early Check In

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Front Desk & Regency Club Staff

Forms to use : Nil

Refers to : Nil

Policy

    It is the policy of Hyatt Regency Dongguan to ensure Day Use rooms operations are strictly adhered to in order to maximize room revenues and daily occupancy.

    Staff must learn to exercise flexibility and sound judgment when making decision to quote rates or arranging early check-in.

Procedures

1. Reconfirm check out time with the guests upon guest check in.

2. All stays on the same day from 0900 hrs 1800 hrs are considered as Day Use

    rooms.

    3. Any checkouts beyond 1800 hrs are charged as one night room charge as we

    cannot recover the room at this late hour to resell again. We are obliged to provide

    an overnight stay should the guest agrees to pay one night’s room charge beyond

    checking out at 1900 hrs.

    4. Any guest who arrives earlier than 0900 hrs and requests to stay till 1800 hrs are

    also deemed as a full day charge unless otherwise approved by the Front Office

    Manager and above.

5. Manually post the room charge into “Opera” after the guest checks in.

    6. Do not checkout the room after the guest has left. Keep the room in the system to

    run the occupancy unless it is a full house situation.

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

7. Update the information to the Assistant Manager Front Office so that the

    Assistant Manager in the night shift can checkout the room after night audit.

    8. All day use rooms must be updated accordingly in the billing instruction.

    9. Guest who check-in between 0000 hrs midnight and 0600 hrs the next morning will

    be charged from the night before as the room has to be secured throughout the

    night for the guest’s late arrival.

    10. Although check-in time is stated at 12:00 hrs, occasionally there will be requests for

    early check-in. As the frequency of such request is not high, there should be no

    problem granting it.

    11. The hotel must exercise flexibility when dealing with corporate accounts requests.

    Staff must look at occupancy and availability of requested room type, volume of

    business from the company, importance of the person making the reservation etc.

    before quoting the second time.

     James Fan 01 Jun 2006

    ____________________________________ ________________________________

    Prepared by Date

____________________________________ ________________________________

    Approved by Date

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