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FO-026 IMPORTANT TELEPHONE NUMBERS

By Joan Graham,2014-07-21 12:31
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FO-026 IMPORTANT TELEPHONE NUMBERS

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Important Telephone Numbers

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refers to : Nil

Purpose

    The purpose of this policy is to ensure that important telephone numbers are available within the various sections of the Front Office at all times.

Policy

    It is the policy of Hyatt Regency Dongguan that all frequently called numbers and emergency numbers should be available at all times at the various sections.

Procedures

    1. All of these numbers should be input in the “Opera” “ TELEGUIDE

    FUNCTION” for quick reference, and the Guest Services Centre and Concierge

    are responsible to update these numbers regularly.

    2. No one from the hotel is allowed to call Guest Services Centre to ask for

    internal extensions or information that is already available in the “Opera”

    information.

    ; MOD (Manager On Duty - Daily update basis by Guest Service Centre)

    ; Weather Forecast (Daily update basis by Concierge/Bell)

    ; Credit Cards (information to obtain from Finance for daily operations)

    ; Lost & Found (Daily update by Housekeeping)

    ; Hyatt Regency Dongguan Information

    ; Hyatt Regency Dongguan Promotions

    ; Hotel & Airlines Promotions

    ; Hospitals

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

; Transportation

    ; Airlines

    ; Train Station

    ; Hotels - (to be categorised by 5 and 4 stars)

    ; Hyatt Hotels Worldwide

    ; Embassy

    ; Country (including country and area codes)

    ; Courier (DHL/Fedex/EMS)

    ; Restaurants

    ; Bars & Disco

    ; KTV

    ; Sports

    ; Museum / Art

    ; Convention & Exhibition Centres ; Religions

    ; Schools

    ; Beauty Salon

    ; Theatres

    ; Shops

    ; Sightseeing Spots

    Prepared by James Fan Date 01 Jun 2006

    Approved by Date

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