DOC

FO-023 HOTEL PASSPORT

By Rose Perry,2014-01-11 20:53
12 views 0
FO-023 HOTEL PASSPORT

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Hotel Passport

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refers to : Nil

Purpose

    The purpose of this policy is to ensure all guests are provided with Hyatt Regency Dongguan Hotel Passport as a registration and identity document.

Policy

    It is the policy of the Hyatt Regency Dongguan that the Hotel Passport provides information about the hotels facilities and services and serves to identify the guest is a registered guest of the hotel.

Procedure

    1. The guests name, room number, room rate and departure date are written on the

    guest passport.

2. The card key is put together wit the hotel passport.

    3. Be prepared to answer questions from the guest concerning the information written

    on the guest passport.

    4. Explain to the guest that for security reason, and in order to identify him / her as a

    staying guest, he / she should always have the passport with him / her while in the

    hotel.

    5. Hotel passport information must be clearly and neatly printed via the printers. No

    correction and cancellation are allowed.

     Page 1

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

6. We may, however, write the room numbers in pen larger on the printed guest copy

    so that it is more visible.

________James Fan__________________ _________01 Jun 2006_______

    Prepared by Date

    Approved By ______________________ Date _____________________

     Page 2

Report this document

For any questions or suggestions please email
cust-service@docsford.com