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FO-015 LIMOUSINE BOOKINGS

By Martin Holmes,2015-01-28 06:04
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FO-015 LIMOUSINE BOOKINGS

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : Limousine Bookings

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refers to : Nil

Purpose

    The purpose of this policy is to ensure that all hotel vehicle requests are recorded and booked via a centralized area to maximize efficiency and service.

Policy

    It is the policy of Hyatt Regency Dongguan that all limousine transfers are to be arranged by the Concierge.

Procedures

    1. Any requests for Hotel vehicle pick-up at time of room reservation shall be noted

    by Reservations on the reservation form and within the specified field in the

    computer.

    2. All relevant information must be relayed to the Concierge, who will in turn reserve

    the hotel vehicle and record it in the Transportation Record File.

3. The Transportation record file must be checked daily for the next day’s arrivals.

    This should also be cross referenced against the arrivals list. Any discrepancy must

    be followed through immediately.

    4. If the guest is to be billed for the service, a voucher must be completed and a charge

    made against the guest’s account by the Concierge.

    5. For limousine pick ups, the Transportation Form shall be given to the guest for

    signature only at the point of check in.

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

6. Upon completion of the check in, the Front Desk GSO will then submit a copy to

    the Concierge GSO for filing.

    7. For round trip limousine service, the charge is posted into guest account the

    moment the guest checked in. Should the guest cancel his return car service, a

    rebate will be done on the guest account accordingly. However, the charge will be

    reverted to a single trip.

    8. For limousine drop off service request in advance for in-house guests, posting of

    charges will be done on the departure date by the midnight Concierge team.

    Basically the charge can be posted once the night audit is run.

Prepared by James Fan Date 01 Jun 2006

Approved by Date

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