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FO-001 GENERAL RULES & REGULATIONS

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FO-001 GENERAL RULES & REGULATIONS

    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

Policy Name : General Rules & Regulations

Effective Date : 01 June 2006

Revised Date : Nil

Applicable : All Staff

Forms to use : Nil

Refer to : NIl

Policy

    It is the policy of the hotel to regulate certain rules and regulations in order to maintain a professional, efficient and effective business organization. As such, the Front Office Team is required to adhere to them faithfully.

Hotel Address

    1. Do not use the hotel as your mailing address.

    2. Use your own dormitory address or residential address.

Identification

    1. Name Tag must be worn at all times within the hotel premises

Packages

    1. No personal property, except tools or clothing necessary for the job, should be

    brought into the hotel.

    2. Hyatt reserves the right to inspect any personal packages you may be carrying,

    including your pocketbook, as you enter or leave the hotel. Refusal to comply

    when requested may be grounds for disciplinary action.

    3. No employee is permitted to take Hyatt property without proper authorization.

    4. Employees violating this rule will be dismissed or prosecuted.

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    Sick Leave

    1. Absenteeism due to any kind of sickness must be supported by a medical

    certificate issued by the approved hospital.

    Telephones & Mobile Phones Usage

    1. Telephone calls are strictly for hotel business. No private calls to staff will be

    relayed unless it is a real emergency.

    2. No mobile calls are allowed during working hours, except managers who are

    allowed to carry mobile for operational purpose.

    Use of the Building

    1. In an international hotel like ours, every member of the staff is duly bound to

    help project the correct and proper image to our guests. The following factors

    should be observed at all times:

    ; All staff must not use guests’ toilets in the public areas

    ; The guest elevators are for guests only; all staff are to make use of the

    service elevators

    ; Unless you are on active duty, you are required to stay away from the

    public areas of the hotel, the restaurants, bars, guest rooms and lobby, as

    they are ‘out of bound’ areas and any unauthorised presence of staff in

    these areas may subject him/her to disciplinary action. This applies

    during or after working hours unless special permission has been granted

    by your Department Head.

    ; No civilian dressings are allowed at the Back Office unless special

    permission granted by your Department Head

    Other Relevant Rules to Observe

All staff is to refrain from the following:

    ; To ask guests for tips or favors

    ; To absent from or leave their place of work without permission

    ; To be drunk and disorderly or under the influence of narcotics when

    they are on duty

    ; To smoke, eat or chew gum while on duty

    ; To attend to personal business in the hotel when on duty

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    HYATT REGENCY DONGGUAN

    FRONT OFFICE OPERATIONS MANUAL

    GENERAL POLICIES & PROCEDURES

    ; To loiter in the premises of the hotel

    ; To invite relatives or friends to the hotel without the permission of the

    Management

    ; To proceed to rooms of the guests without proper authorization by

    Department Head

    ; To solicit business during working hours or approach customers or

    guests for personal benefit which may be detrimental to good customer-

    Hyatt relationship

    ; To disobey all directives and orders issued by Supervisors

    ; To divulge hotel information which is of a secret nature to others

    ; To accept additional employment of a part-time nature in another

    organization whilst still in the service of Hyatt Regency Dongguan.

Disciplinary Actions

    1. Disciplinary actions will be taken against anyone who contravenes the rules and

    regulations as contained here.

Grievance Procedures

    1. All personal work problems should be brought immediately to the attention of

    your immediate Supervisor or AM or the FOM and DOR

Change of Personal Particulars

    1. Any change of address, marital status, telephone or mobile numbers or any

    relevant information pertaining to your record with us must be notified to the

    Personnel Department within 14 days from date of change.

Prepared by James Fan Date June 01, 2006

Approved by Date

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