By Barbara Parker,2014-06-12 08:03
13 views 0
speedtest 51test dead pixel test full test item test

    Test Bank

    Management Communication: A Case-Analysis Approach, 4/e

    Chapter 1: Management Communication in Transition

1. According to Harvard Business School professor John Kotter, managers today spend only

    a quarter of their time:

    a. Working with the boss

    b. Working with people outside the organization

    c. Working alone

    d. Working with their subordinates

    e. Working with clients

2. In his study of managers and their jobs, Professor Harvey Mintzberg identified this as a

    core management role:

    a. Interpersonal roles

    b. Informational roles

    c. Decisional roles

    d. All of the above

    e. None of the above

3. The core management skill of the twenty-first century is:

    a. Conflict management

    b. Efficiency

    c. Flattery

    d. Satisfying everyone

    e. Crafting persuasive messages

4. Deirdre Borden has documented that 75 percent of a manager‟s time is spent in verbal

    interactions, which include:

    a. Telephone conversations

    b. Video Teleconferencing

    c. Public speaking

    d. A and C

    e. All of the above


    Copyright ? 2010 Pearson Education, Inc. publishing as Prentice Hall

5. According to a series of scientific studies, most managers spend the majority of their day:

    a. Talking

    b. Listening

    c. Writing

    d. A and B

    e. B and C

6. The greatest challenge managers face regarding communication is:

    a. Being a good listener

    b. Admitting to flaws in their communication skills

    c. Writing and editing their own speeches

    d. Speaking to larger audiences

    e. None of the above

    Chapter 2: Communication and Strategy

1. Communication is:

    a. Static

    b. Simple

    c. Reversible

    d. Circular

    e. None of the above

    2. An example of intrapersonal communication is:

    a. Sending an e-mail to a friend

    b. Thinking about the answer to this question

    c. Writing a memo to employees

    d. Producing a television commercial

    e. Wishing your grandmother a happy birthday

3. Name two barriers that keep us from communicating successfully.


    Copyright ? 2010 Pearson Education, Inc. publishing as Prentice Hall

    4. In order to succeed in business, you must adapt to the communication style of your


    a. True b. False

    5. It does not matter if a CEO mishandles a crisis. The company will pull through


    a. True b. False

    6. According to Adaire Putnam, the best way to manage communications during a crisis is

    to plan for it in advance.

    a. True b. False

7. Explain why communication is unrepeatable.

    8. One way you can be successful at strategic communication is to motivate your audience

    to accept and act on your message. Name another approach you can use to achieve this

    and explain your answer.

9. What is the difference between a business problem and a crisis?

    Chapter 3: Communication Ethics

    1. The discipline in which matters of right and wrong are systematically examined is known


    a. Morality

    b. Ethics

    c. Intuition

    d. A and B

    e. B and C


    Copyright ? 2010 Pearson Education, Inc. publishing as Prentice Hall

2. Most business ethicists suggest the use of a decision-making process that includes these

    three viewpoints:

    a. Economic, Moral, and Political

    b. Environmental, Moral, and Social

    c. Economic, Political and Social

    d. Economic, Legal, and Moral

    e. Environmental, Legal, and Social

3. According to the table, “Four Resources for Decision Making,” which of the following

    resources is action-oriented?

    a. Observations

    b. Assumptions

    c. Value Judgments

    d. Descriptions

    e. None of the above

4. Business ethics deals exclusively with the relationships between business organizations

    and their external constituencies.

    a. True b. False

5. Publishing a formal ethics statement will ensure the ethical behavior of all corporate


    a. True b. False

    6. Once an ethics statement is written, it should never be revised.

    a. True b. False

    7. What is the difference between moral norms and moral principles?

8. Why is it important for an organization‟s top officials to demonstrate ethical leadership?

9. Explain the “Front Page” test.


    Copyright ? 2010 Pearson Education, Inc. publishing as Prentice Hall

    Chapter 4: Speaking

    1. When preparing for a speech, you must develop a strategy.