By Fred Flores,2014-04-15 09:00
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    Communicating Across Cultures

    ; More 6200 Languages spoken in the world today ; Merely knowing a language is not enough must be able to communicate effectively

    o Patterns

    o Values

    o Societal norms

    o How information is processed

    ; Low context more precise in communications process (USA Germany)

    o Detailed

    o Low level of shared knowledge

    ; High context imprecise (Asia, Latin America)

    o Opposite

    o Relationships before business can begin ; 2 important rules to ensure better understanding

    o Don’t be over confident

    o Use uncomplicated descriptive language

    o Use visual aides

    o Use written materials

    ; Responsibilities of the Listener and Sender

    o Ask for feedback

    o Take the time necessary

    o Ask questions for clarity

    o Listener needs to be active

    o Avoid making assumptions

    th; English is the 4 most spoken language Mandarin, Hindi and Spanish ; 6 languages touch 50% of world population

    o Mandarin, Hindi, Spanish, English, Russian and Arabic ; Language of Business - 80% information on the Internet is in English

    ; US dominates the world of High Tech and Computers ; English speakers account for 33% of world GNP Japanese 9% and German 8% and French 6%

    ; Differences in the English language

    o Bomb, Table US / Britain page 70

    ; Flexibility in language and expansion of vocabulary done easily

    ; Words that mean no in high context cultures

    o Page 71

    ; Use of Slang & idioms page 72 74

    ; Using Telephones

    o Review page 74 75

; Leaving Voice mail Good practices page 76

    Non Verbal Communications: An ART ; It’s not always what you say but what you don’t say that counts

    ; Constantly communicating with your feelings

    o Posture

    o Facial expressions

    o Eye contact

    o Hand gestures

    o Physical contact

    o Silence

    ; Words a person speaks is far less important than body language

    o 10 % content

    o 30% attributed to pitch & tenor of the voice

    o 60% to other forms of non verbal

    ; Certain gestures can mean different things in different cultures

    o Thumbs up (British Iran)

    o Nodding head yes (US Asian)

    o Closeness of bodies

    o Leaning back and forth

    ; Effect of dress business like or casual

    ; Eye contact

    o US Honesty and sincerity

    o French statement of equality and friendliness

    o Japan sign of respect and reverence

    ; Personal space & posture

    o US 18inches family close friends

    o 18 4 feet interpersonal relationships

    o 4 12 feet formal interactions

    o Asian & Arabic little regard for personal space

    o Backing away could be considered rude

    o Straight and erect Best policy

    ; Abrupt movements, shifting, crossed arms or legs can indicate disinterest or

    unwillingness to listen

    ; Silence meaning

    o American French German Arabic could mean negative reaction

    o Asian may mean nothing just need time to think

    o Scandinavian countries give more thought before responding ; Positive vs. negative body language page 81 82

    ; Read reactions samples page 83 99

    ; The hand shake can reveal character and intentions e.g. page 99 - 100

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