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18211 Demonstrate knowledge of Australia as a tourist destination

By Marjorie Davis,2014-06-09 21:43
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18211 Demonstrate knowledge of Australia as a tourist destination

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    Demonstrate knowledge of Australia as a tourist destination

Level 3

    Credits 8

    Purpose People credited with this unit standard are able to: identify and describe the

    geographical location of Australia and locate key destinations on a map;

    identify and describe attractions, activities and events in Australia; identify

    and describe air transport and related services available to tourists travelling

    to and within Australia; identify and describe ground product and related

    services available to tourists in Australia; identify travel products which can

    be pre-purchased in New Zealand, and their suppliers; and provide travel

    information for visitors to Australia.

Subfield Tourism

    Domain Travel

    Status Registered

    Status date 20 June 2008

    Date version published 20 June 2008

    Planned review date 31 December 2013

    Entry information Open.

    Accreditation Evaluation of documentation and visit by NZQA and

    industry.

    Standard setting body (SSB) Aviation, Tourism and Travel Training Organisation

    Accreditation and Moderation Action Plan (AMAP) reference 0078

    This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.

Special notes

1 Definitions

     Hemispheres refers to the northern and southern hemispheres.

     Attractions refers to both constructed and natural attractions existing at a destination

    which are of interest to tourists. For example constructed attractions may include

    museums, buildings, zoos; natural attractions may include forests, lakes, geothermal

    areas.

     Activities refers to commercial activities at a destination which are of interest to

    tourists. For example excursions, ballooning, boat cruise, nature trek, city tour.

     Events refers to staged events which occur on a regular basis at a destination which

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    are of interest to tourists. For example exhibitions, festivals, tradeshows.

     Attraction, activity and event features may include but are not limited to what there

    is to see and do, location, duration, time of year, facilities/services available, opening

    hours, price range.

     Elapsed transportation time is the actual time it takes to travel from one destination to

    another.

     City refers to any city, town or other significant tourist destination.

     Current travel industry resources refers to any resources, manual and/or electronic,

    used by a travel industry workplace. Examples may include but are not limited to

    supplier and/or wholesale brochures, websites, computer reservation system.

     Rental vehicle operators refers to suppliers of rental cars and/or motorhomes.

     Current regulations refers to those outlined by The Australian Government

    Department of Immigration and Citizenship (http://www.immi.gov.au).

     Climatic conditions refers to minimum temperature, maximum temperature, and

    average rainfall.

     Seasons include summer, spring, autumn, winter, wet and dry.

     Specialist seasons refer to hurricane season, tornado season, cyclone season, and

    monsoon season.

    2 Recommended texts for this unit standard are the Aviation, Tourism and Travel

    Training Organisation (ATTTO) training resources. A list of these and an order form

    can be obtained from the ATTTO, PO Box 6466, Te Aro, Wellington, or by telephone

    on 04 499 6570, or available at http://www.attto.org.nz.

Elements and performance criteria

Element 1

    Identify and describe the geographical location of Australia and locate key destinations on a map.

Performance criteria

    1.1 Australia is located on a map of the world, and its geographical position is

    described in relation to the International Date Line and hemispheres.

    1.2 States, territories and their capital cities are located on a map, and capital cities

    are identified in terms of their three letter city code.

    1.3 Cities with international airports are located on a map, and airports are identified

    in terms of their three letter airport code.

    Range evidence is required for five international airports.

    1.4 International airport locations are described with reference to distance from the

    city centre.

    Range evidence is required for all international airports identified in

    performance criteria 1.3.

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    1.5 Key geographical features of Australia are located on a map.

    Range may include but is not limited to Great Barrier Reef, Uluru (Ayers

    Rock), Great Australian Bight, Snowy Mountains, Mt Koscuisko,

    Cradle Mountain, Bungle Bungles, Twelve Apostles, Murray River,

    Lake Eyre, Fraser Island;

     evidence is required for six features, with a geographical mix of

    states and territories.

Element 2

    Identify and describe attractions, activities and events in Australia.

Performance criteria

    2.1 Attractions and their features are identified and described in accordance with

    current travel industry resources.

    Range evidence is required for two constructed attractions and one

    natural attraction for each state and territory.

    2.2 Activities and their features are identified and described in accordance with

    current travel industry resources.

    Range evidence is required for two different activities for each state and

    territory.

    2.3 Events and their features are identified and described in accordance with

    current travel industry resources.

    Range evidence is required for a total of four sporting and six other

    events.

Element 3

    Identify and describe air transport and related services available to tourists travelling to and within Australia.

Performance criteria

    3.1 Direct airline services between New Zealand and Australian cities are identified

    in terms of three letter airport codes, operating carriers, and elapsed

    transportation time.

    Range evidence is required for six city pairs with two operating carriers for

    each city pair.

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    3.2 Domestic airline services between Australian cities and/or towns are identified in

    terms of three letter airport codes, operating carriers, and elapsed transportation

    time.

    Range evidence is required for four city pairs with two operating carriers

    for each city pair.

    3.3 Airport transfer services available to tourists are identified in terms of type and

    approximate cost.

    Range evidence is required for two different types of transfer service from

    airports at Sydney, Melbourne, Brisbane, and one other tourist

    destination in Australia.

Element 4

    Identify and describe ground product and related services available to tourists in Australia.

Performance criteria

    4.1 Land travelling time between cities in Australia is identified in accordance with

    information available in current travel industry resources.

    Range must include transport type;

     evidence is required for four city pairs.

    4.2 Services offered by long distance coach operators are identified and described

    in accordance with current travel industry resources.

    Range may include but is not limited to routes, on board

    services/facilities available, travel passes;

     evidence is required for two long distance coach operators.

    4.3 Services offered by long distance rail services are identified and described in

    accordance with current travel industry resources.

    Range may include but is not limited to routes, on board

    services/facilities available, travel passes;

     evidence is required for two long distance rail services.

    4.4 Services offered by rental vehicle operators are identified and described in

    accordance with current travel industry resources.

    Range may include but is not limited to depot locations, rental inclusions,

    insurance, loyalty programmes, extra hire items;

     evidence is required for two rental vehicle operators.

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    4.5 Services offered by coach tour operators are identified and described in

    accordance with current travel industry resources.

    Range may include but is not limited to types of tours available, duration,

    tour itineraries, price range, tour inclusions, on board

    services/facilities available;

     evidence is required for two coach tour operators.

    4.6 Accommodation available to tourists is described in terms of its characteristics.

    Range characteristics may include but are not limited to accommodation

    type, types of customer, services/facilities available, standard or

    grading, price range, specific location, chain and/or franchise

    affiliation;

     evidence is required for two accommodation types in each of

    Sydney, Melbourne, and two other tourist destinations in Australia.

Element 5

    Identify travel products which can be pre-purchased in New Zealand, and their suppliers.

Range four different products from two different suppliers.

Performance criteria

    5.1 Travel products which can be pre-purchased in New Zealand and their suppliers

    are identified in accordance with current travel industry resources.

    Range products may include but are not limited to accommodation,

    transfers, travel passes, sightseeing, show tickets, admission to

    theme parks.

Element 6

Provide travel information for visitors to Australia.

Performance criteria

    6.1 Australian time zones, and time differences between Australian time zones and

    New Zealand are identified.

    Range evidence is required for New Zealand standard time and New

    Zealand daylight saving time.

    6.2 Entry requirements are described in accordance with current regulations.

    Range New Zealand passport holders, non-New Zealand passport

    holders.

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    6.3 Information on health and safety precautions, tipping and taxes, and currency is

    provided, which is consistent with current conditions existing at the destination.

    Range two pieces of information for each item.

    6.4 Climatic conditions in Australian tourist destinations for two seasons and/or

    specialist seasons are described in accordance with information available in

    current travel industry resources.

    Range evidence is required for four tourist destinations selected from

    Alice Springs, Cairns, Darwin, Gold Coast, Melbourne, Perth,

    Sydney.

Please note

    Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.

    Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards.

    Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards.

    Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.

Comments on this unit standard

Please contact the Aviation, Tourism and Travel Training Organisation info@attto.org.nz if

    you wish to suggest changes to the content of this unit standard.

     ; New Zealand Qualifications Authority 2012

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