Five Tips for Productive Multi-Channel Customer Service
Customer service centers are always looking for ways to dramatically increase agent productivity while reducing the cost per interaction. While the idea of multi-channel customer service is nothing new, doing it correctly has been an ongoing challenge for many companies. David Lowy, Moxie’s vice president of product management will demonstrate how to maximize knowledge management for both assisted and self-service channels.
Great customer support remains one of the few differentiators that businesses can sustain over time. Esteban Kolsky will discuss current and future initiatives in knowledge management