sem 1 summer 2013 - SMU Solved Assignments

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sem 1 summer 2013 - SMU Solved AssignmentsSMU,sem,smu,Sem,SEM,sem1


    SEM 1 SUMMER 2013

    MB0038 - Management Process and Organizational Behaviour

    Q1. Describe the concept of vision in an organisation with an example. How is it different from mission statement? (Meaning -3, example - 2, explanation of parts of vision - 3, difference - 2) 10 marks

    Q2. Define the term „management‟. Explain the scientific management theory proposed by

    Taylor (Definition - 2, Brief on evolution of management - 2, Explanation of scientific management theory - 6) 10 marks

    Q3. Give the definition and importance of planning in an organisation and explain the steps in planning. (Definition - 2, importance - 3, List the steps in planning - 1, Explain steps - 4) 10 marks

    Q4. What is meant by leading? Describe the characteristics of leading. (Explain concept of leading - 3, List characteristics- 1, Explanation - 6) 10 marks

    Q5. What are „attitudes‟? Explain the components and functions of attitude. (Meaning of

    attitude - 2, Listing the components -1, Explanation of components- 3, List the functions - 1, Explanation of functions- 3) 10 marks

    Q6. Define leadership. Differentiate between authoritarian and democratic leadership style. (Definition of leadership- 2, Meaning & characteristics of authoritarian leadership style- 4, Democratic leadership style- 4)

    MB0039 Business Communication

    Q1. Communication skills are of utmost importance in managing information and technology in any organization. List the characteristics of communication and discuss the seven barriers to effective communication. (characteristics- 3 marks, barriers- 7 marks) 10 marks Q2. Non-verbal communication can have a greater impact than verbal communication and is ambiguous. List and explain the various types of non-verbal communication in brief. (Listing- 2 marks, explanation- 8 marks) 10 marks

    Q3. Written messages must be as readable as possible. Discuss the two broad principles of writing. Explain the three stages of writing methodology in detail. (Principles- 3 marks, writing methodology- 7 marks) 10 marks

    Q4. There are various techniques of reading out of which SQ3R is most popular. How will you apply it while reading and research? (SQ3R meaning- 2 marks, Application/explanation- 8 marks) 10 marks

    Q5. Advertisements are used by the organizations to communicate with prospective customers. What is the meaning and objectives of corporate advertising? Discuss with examples. (meaning-2 marks, objectives- 5 marks, examples- 3 marks) 10 marks Q6. In order to get a job you need to approach an organization with a resume. How does a resume affect your employability? What are the components of resume? (meaning and purpose of resume- 3 marks, components- 7 marks) 10 marks

    MB0040 Statistics for Management

    Q1. Statistics plays a vital role in almost every facet of human life. Describe the functions of Statistics. Explain the applications of statistics. (Meaning 2 marks, Functions 3 marks,

    Applications - 5 marks) 10 Marks

    Q2. a. Explain the various measures of Dispersion. (Explanation 5 marks) b. Obtain the

    values of the median and the two Quartiles.

    391 384 591 407 672 522 777 733 2488 1490

    (Formulas-2 Marks, Calculation/solution 3 Marks)

    Q3. a. What is correlation? Distinguish between positive and negative correlation. (Meaning 2 marks, Differences 3 marks) b. Calculate coefficient of correlation from the following data.

    X 1 2 3 4 5 6 7 8 9

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    Y 9 8 10 12 11 13 14 16 15

    (Formulas-1 Marks, Calculation/solution 3 Marks, Interpretation 1 Mark)

    Q4. Index number acts as a barometer for measuring the value of money. What are the characteristics of an index number? State its utility. (Meaning 2 marks, Utility 2 marks,

    Characteristics 6 marks)

    Q5. Business forecasting acquires an important place in every field of the economy. Explain the objectives and theories of Business forecasting. (Meaning 2 marks, Objectives 3

    marks, Theories 5 marks)

    Q6. The weekly wages of 1000 workers are normally distributed around a mean of Rs. 70 and a standard deviation of Rs. 5. Estimate the number of workers whose weekly wages will be: a. Between 70 and 72 b. Between 69 and 72 c. More than 75 d. Less than 63 (Formula

    2 marks, Calculation/Solution/Interpretation-8 marks)

    MB0041 Financial and Management Accounting

    Q1. Accounting is one of the oldest, structured management information system. Give the meaning of accounting and book keeping? Explain the objectives of accounting? (Meaning of accounting 2 marks; Meaning of book keeping 3 marks; objectives of accounting 5 marks) Q2. Explain GAAP and write down the relationship between accounting principles, accounting concepts, and accounting conventions. Explain all the five accounting concepts with an example. (Meaning of GAAP 2 marks; Relationship between accounting principles, accounting concepts, and accounting conventions 3 marks; Explanation of five accounting concepts with examples 5 marks)

    Q3. List down the classification of accounts according to accounting equation approach. Give the meaning and examples for all the types of accounts. (listing 2 marks; meaning of 5 types of accounts 4 marks; examples for all 5 types of accounts 4 marks) Q4. What is cash book? Differentiate between other subsidiary books and cash book. (Meaning of cash book 2 marks; Differences of subsidiary book and cash book 4 differences (each difference carries 2 marks) 8 marks)

    Q5. The following items are found in the trial balance of M/s Sharada Enterprise on 31st December, 2000.

    Sundry Debtors Rs.160000

    Bad Debts written off Rs 9000

    Discount allowed to Debtors Rs. 1800

    Reserve for Bad and doubtful Debts 31-12-1999 Rs. 16500

    Reserve for discount on Debtors 31-12-1999 Rs. 3200

    You are required to provide the bad and doubtful debts at 5% and for discount on debtors at 2%. Show the adjustments for bad debts, bad debts reserve, discount account, and provision for discount on debtors. Hint: RBD to be provided = 500 Reserve for discount to be provided now =1640 (Calculation of amount debited to P/L a/c towards RBD 3 marks ; calculation of amount debited to P/L a/c towards reserve for discount on debtors 5 marks; conclusion with summary 2 marks)

    Q6. What is management accounting? Explain the roles of management accounting and write down about any 2 functions of management accounting. (meaning of management accounting 2marks ; explanation on roles of management accounting 4 marks ; functions of any 2 management accounting (any 2 each carries 2 marks) 4 marks) 10 Marks

    MB0042 Managerial Economics

    Q1. Discuss the practical application of Price elasticity and Income elasticity of demand. (Practical application of price elasticity -5 marks; practical application of income elasticity of demand - 5 marks) 10 marks

    Q2. Explain the profit maximisation model in detail. (Main propositions- 4; Explanation- 3 marks; Assumption- 3 marks) 10 marks

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    Q3. Describe the objectives of pricing Policies. [ List of objectives-(any 10 objectives- 1 mark for each objective)-10 marks] 10 marks

    Q4. Define Fiscal Policy and the instruments of Fiscal policy. Definition- 2 marks , Instruments of Fiscal Policy-8 marks) 10 marks

    Q5. Explain the kinds and the basis of Price discrimination under monopoly. (Kinds of Price discrimination-3, Basis Of Price Discrimination-7 Marks) 10 marks

    Q6. Define the term Business Cycle and also explain the phases of business or trade cycle in brief. (Definition of Business cycle 2 marks, Phases of business or trade cycle- 8 marks)

    10 marks

    MB0043 Human Resource Management

    Q1. Define Human resource planning (HRP). Explain the objectives and process of HRP. (Definition of HRP -2, List the objectives -2, Explanation of process -3 Description of steps in HRP -3) 10 marks

    Q2. What are the factors affecting recruitment? What are the sources of recruitment? (Meaning - 3, Description of factors - 3, Explanation of Internal sources- 2, Explanation of external sources - 2) 10 marks

    Q3. What are the main objectives of training? Explain on-the job and off the job training. (Meaning of training - 1, Objectives of training - 3, Explanation of „on the job‟ training - 3,

    explanation of „off-the job‟ training - 3) 10 marks

    Q4. Define performance management. Write a brief note on 360 degree appraisal. (Definition of PM- 2, Meaning of 360 degree appraisal- 3, Feedback from multiple sources - 5) 10 marks

    Q5. What is meant by job analysis? Explain its purpose and methods. (Meaning of job analysis - 2, Explanation of purpose - 3, Explanation of methods of job analysis - 5) 10 marks

    Q6. What are the benefits and objectives of employee welfare measures? (Meaning of employee welfare - 2, Explanation of benefits - 4, Objectives - 4)


    MB0050 Research Methodology

    Q1. Explain the process of problem identification with an example. (Process 7 marks,

    Example 3 marks) 10 marks

    Q2. Interview method involves a dialogue between the Interviewee and the Interviewer. Explain the interview method of data collection. What are the uses of this technique? What are the different types of interviews? (Explanation 4 marks, Uses 3 marks, Types 3

    marks) 10 marks

    Q3. A study of different sampling methods is necessary because precision, accuracy, and efficiency of the sample results depend on the method employed for selecting the sample. Explain the different types of Probability and Non-Probability sampling designs. (Probability sampling designs 5 marks, Non- probability designs 5 marks) 10 marks

    Q4. a. Differentiate between descriptive and inferential analysis of data. (Differences 5

    marks) b. Explain with examples various measures of Central Tendency. (Explanation 5

    marks) 10 marks

    Q5. The chi-square test is widely used in research. Discuss the various applications of chi-square test. Under what conditions is this test applicable? (Meaning 3 marks, Applications

     4 marks, Conditions 3 marks) 10 marks

    Q6. What is analysis of variance? What are the assumptions of the technique? Give a few examples where this technique could be used. (Meaning 3 marks, Assumptions 4 marks,

    Examples 3 marks) 10 marks

    MB0051 Legal aspects of Business

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    Q1. It is important for any person to know law as ignorance of law is no excuse. Modern Indian law has been derived from some sources. Discuss the primary and secondary sources of Indian law. (primary sources- 5 marks, secondary sources- 5 marks) 10 marks Q2. We all enter into many contracts in a day knowingly or unknowingly. Explain the definition of a valid contract. How are contracts classified? (definition - 5 marks, classification 5 marks) 10 marks

    Q3. The parties to bailment have certain rights and duties. Discuss the duties of both parties i.e. the bailor and bailee. ( duties of bailor- 5 marks, duties of bailee- 5 marks) 10 marks Q4. A contract comprises of reciprocal promises. In a contract of sale who is an unpaid seller? Discuss the remedies for breach of contract under Sale of Goods Act, 1930. (unpaid seller- 2 marks, breach of contract- 8 marks) 10 marks

    Q5. The Companies Act, 1956 deals with the formation and transaction of business of a company. Discuss the features of a company. Also explain the process of formation of a company. ( features- 3 marks, process of formation- 7 marks) 10 marks

    Q6. With Information Technology Act, 2000, India has a set of cyber laws to provide legal infrastructure for e commerce. Discuss the objectives and limitations of this Act. (objectives- 3 marks, limitations- 7 marks) 10 marks


    MA0036 Financial system and Commercial Banking

    Q1. The key functions of financial system are to provide a link between savers and investors. What are the key functions of financial market? (explanation of functions of financial markets - 10 marks) 10 marks

    Q2. Explain the meaning and the purpose of financial instruments. (meaning - 5 marks; functions of financial instruments - 5 marks) 10 marks

    Q3. Discuss the role played by brokers and primary dealers in the process of intermediation? (brokers role-5 marks; primary dealers role - 5marks) 10 marks

    Q4. The Bank for International Settlement (BIS) was established in 1930 with its headquarters in Basel, Switzerland. Explain Basel Concordant. (Basel origin- 2marks; Basel Concordant- 8 marks) 10 marks

    Q5. The RBI, apart from the role of regulator and supervisor of payment systems, also plays the role of a settlement bank apart from being a catalyst, an operator and a user. Discuss the role played by RBI in technological upgradation? (explain RBI- 4 marks; explain the role played by RBI in technological upgradation-6 marks) 10 marks

    Q6. Explain the challenges and issues regarding the perspective in banking industry. (challenges-5 marks; issues-5 marks) 10 marks

    MA0037 Banking Related Laws and Practices

    Q1. Define the term banking. What are the permitted businesses for a banking company as per BR Act 1949? (explanation of term Banking - 4 marks; features of business of banking

    6 marks) 10 marks

    Q2. When is a negotiable instrument considered as dishonoured? What steps should be taken by the holder? (explanation of Negotiable Instrument-2 marks; features of dishonouring a negotiable instrument-5 marks; action to be taken by the holder- 3 marks) 10 marks

    Q3. Certain goods of A were bailed with B. B omitted to lock up the goods bailed while he has taken care to lock up similar goods of his own. Who is liable to whom? (bailee meaning- 3 marks; duties of bailee -7marks) 10 marks

    Q4. Clayton‟s case is considered to be one of the most essential legal decisions in banking laws that established the principle of the order of application of credits against debits, in running accounts like overdraft. Explain Clayton‟s case. (explanation of Clayton‟s case- 7

    marks; usage -3 marks) 10 marks

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    Q5. Write about constitutional validity of the DRT Act. (explain the DRT act-3 marks; explanation of constitutional validity DRT Act- 7 marks) 10 marks

    Q6. “Cooperative principles” means the cooperative principles specified in the First Schedule of the Multi-State Co-operatives Act, 2002. Explain cooperative principles. (explanation of cooperatives- 4 marks; cooperative principles- 6 marks) 10 marks

    MA0038 -Bank Management

    Q1. Intermediation is the process of linking savers of money with those who are in need of money. Explain the intermediation process of banks. (explanation of intermediation process- 5 marks; role played by banks-5 marks) 10 marks

    Q2. Business loans form the core of credit portfolio of banks .What are the basic objectives which the banks pursue while pricing their business loans? (explanation of objectives of pricing the business loans- 5 marks; objectives of banks- 5marks marks) 10 marks Q3. Explain non-interest income and non-interest expenses. (explanation of non-interest income - 5marks; explanation of non-interest expenses - 5marks) 10 marks

    Q4. Banks investment consists of different types of instruments. Explain the composition of investments. (explanation of investments- 3 marks; composition of investments- 7 marks) 10 marks

    Q5. What are the guidelines prescribed by the RBI to open a foreign bank branch in India? (meaning of foreign bank-3 marks; guidelines prescribed by RBI -7 marks) 10 marks Q6. Explain profitability analysis models. (explanation of different models- 2 marks; explanation of profitability analysis- 6 marks; benefits-2 marks) 10 marks

    MA0039 Retail Banking

    Q1. The Banking Laws (Amendment) Act 1983 introduced section 45 ZA in the Banking Regulation Act, 1949, which facilitates applicability of nomination to all deposit accounts. What are the benefits of nomination to a depositor? (explanation of nomination-4 marks; benefits-6 marks) 10 marks

    Q2. Electronic clearing services include both credit and debit. It is regulated by RBI. Explain Electronic Clearing Service (ECS). (explanation of ECS debit - 5 marks+ ECS - Credit - 5 marks 10 marks

    Q3. Banks need to implement KYC guidelines for all prospective customers before entertaining new business. Explain KYC guidelines. (introduction of KYC guidelines-3 marks; explanation of KYC guidelines - 7 marks) 10 marks

    Q4. Cross selling is an act of selling a range of additional products to a customer who has already availed of a particular product or service from the seller or the service provider. Explain Cross selling. (explanation of cross selling- 5 marks; benefits-5 marks) 10 marks Q5. The services extended by banks through technology enabled channels are cost effective and increase the profitability of the bank. Explain Internet banking. (explanation 5 marks;

    benefits- 5marks) 10 marks

    Q6. Explain inter bank settlements. (introduction- 3 marks; explanation- 7 marks) 10 marks


    MF0010 Security Analysis and Portfolio Management

    Q1. Explain the characteristics of investment. Differentiate between investment and speculation. (Characteristics of Investment 5 marks ; Difference between investment and speculation 5 marks) 10 marks

    Q2. What do you understand risk and measurement of risk? Explain the factors that affect risk. (Explanation to risk 2 marks; measurement to risk 2 marks ; factors that affect risk 6 marks) 10 marks

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    Q3. Compare and contrast the fundamental and technical analysis (Differences between fundamental and technical analysis 4 differences each carries 2 marks - 8 marks; Conclusion 2 marks) 10 marks

    Q4. Write the assumptions of CAPM. Explain the limitations of CAPM. (Assumptions of CAPM 5 marks; Limitations of CAPM 5 marks) 10 marks

    Q5. Write about emerging markets. Explain the risks involved in international investing. (Introduction of emerging markets 2 marks; Features of emerging markets 2 marks; Risks involved in international investing 6 marks) 10 marks

    Q6. What is economy analysis? Explain the factors to be considered in economy analysis. (Introduction of economy analysis 2 marks ; factors in economy analysis 8 marks) 10 Marks

    MF0011 Mergers and Acquisitions

    Q1. Write the types of mergers and acquisitions. Explain the steps to a successful merger. (Explanation on types of mergers and acquisitions 5marks; Steps to a successful merger 5marks) 10 marks

    Q2. Explain the process of merger. Write down the goals of a merger. (Process of merger 5marks; Goals of a merger 5marks) 10 marks

    Q3. What is creating synergy? Explain the prerequisites for the creation of synergy. (Introduction of creating synergy 2marks; Pre requisites for the creation of synergy( all the 4 points to be explained each carries 2 marks) 8marks) 10 marks

    Q4. Give the meaning of Divesture. List and explain the reasons for divesture. (Meaning of divesture 2marks; Listing of reasons for divesture 3marks; Explanation of reasons for divesture 5marks) 10 marks

    Q5. Explain the key rules of Employee Stock Ownership Plans. Discuss the two types of ESOPs. (Key rules of ESOP 5marks ; Explanation on two types of ESOP 5marks) 10 marks Q6. Explain the following with examples : Exchange rates (3marks) External advantages in different products (3marks) Role of government policies (4 marks) 10 Marks

    MF0012 Taxation Management

    Q1. Explain the objectives of tax planning. Discuss the factors to be considered in tax planning. (Objectives of tax planning 5 marks; Factors in tax planning 5 marks) 10 marks Q2. Explain the categories in Capital assets. Mr. C acquired a plot of land on 15th June, 1993 for 10,00,000 and sold it on 5th January, 2010 for 41,00,000. The expenses of transfer were 1,00,000. Mr. C made the following investments on 4th February, 2010 from the proceeds of the plot. a) Bonds of Rural Electrification Corporation redeemable after a period of three years, 12,00,000. b) Deposits under Capital Gain Scheme for purchase of a residential house 8,00,000 (he does not own any house). Compute the capital gain chargeable to tax for the AY2010-11. (Explanation of categories of capital assets 4 marks ; Calculation of indexed cost of acquisition 2 marks; Calculation of long term capital gain 2 marks; calculation of taxable long term capital gain 2 marks) 10marks

    Q3. X Ltd. has Unit C which is not functioning satisfactorily. The following are the details of its fixed assets:

    Asset Date of acquisition Book value (Rs. lakh)

    Land 10th February, 2003 30

    Goodwill (raised in books on 31st 10

    March, 2005)

    Machinery 5th April, 1999 40

    Plant 12th April, 2004 20

    The written down value (WDV) is Rs. 25 lakh for the machinery, and Rs.15 lakh for the plant. The liabilities on this Unit on 31st March, 2011 are Rs.35 lakh.

    The following are two options as on 31st March, 2011:

    Option 1: Slump sale to Y Ltd for a consideration of 85 lakh.

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    Option 2: Individual sale of assets as follows: Land Rs.48 lakh, goodwill Rs.20 lakh, machinery Rs.32 lakh, Plant Rs.17 lakh.

    The other units derive taxable income and there is no carry forward of loss or depreciation for the company as a whole. Unit C was started on 1st January, 2005. Which option would you choose, and why?

    (Computation of capital gain for both the options 4 marks; Computation of tax liability for both the options 4 marks ; Conclusion 2 marks) 10marks

    Q4. What do you understand by customs duty? Explain the taxable events for imported, warehoused and exported goods. List down the types of duties in customs. An importer imports goods for subsequent sale in India at $10,000 on assessable value basis. Relevant exchange rate and rate of duty are as follows:

    Particulars Date Exchange Rate Rate of Basic

    Declared by CBE&C Customs Duty

    Date of submission 25th February, 2010 Rs.45/$ 8%

    of bill of entry

    Date of entry inwards 5th March, 2010 Rs.49/$ 10%

    granted to the vessel

    Calculate assessable value and customs duty. (Meaning and explanation of customs duty 2 marks; Explanation of taxable events for imported, warehoused and exported goods 3 marks; Listing of duties in customs 2 marks; Calculation of assessable value and customs duty 3marks) 10marks

    Q5. Explain the Service Tax Law in India and concept of negative list. Write about the exemptions and rebates in Service Tax Law. (Explanation of Service Tax Law in India 5 marks; explanation of concept of negative list 2marks; Explanation of exemptions and rebates in Service Tax Law 3 marks) 10marks

    Q6. Explain major considerations in capital structure planning. Write about the dividend policy and factors affecting dividend decisions. (Explanation of factors of capital structure planning 6 marks; Explanation of dividend policy 2 marks; factors affecting dividend decisions 2 marks) 10marks

    MF0013 Internal Audit and Control

    Q1. Discuss, in brief, the advantages and limitations of auditing. (Advantages of auditing 5 marks; Limitations of auditing 5 marks) 10 marks

    Q2. Explain the key objectives of a good internal audit system. Write down the essentials for effective internal auditing. (Objectives of good internal audit system 5 marks ; Essentials of effective internal auditing 5 marks) 10 marks

    Q3. List the required qualifications of an internal auditor. Describe the role of internal auditor in the company‟s management. (Listing of qualifications for internal auditor 5 marks; role of internal auditor 5 marks) 10 marks

    Q4. Explain the basic principles of governing internal control. (Basic principles of governing internal control 10 marks) 10 marks

    Q5. Discuss the specific problems of Electronic Data Processing (EDP) relating to internal control. (Explanation of all problems of EDP 10 marks) 10 marks

    Q6. Explain the factors for having the effective internal control system for a bank. (Explanation of various aspects of having the effective internal control system 10 marks)


    MU0010 Manpower Planning and Resourcing

    Q1. Explain the need for manpower planning. What are the obstacles in manpower planning? (Meaning of manpower planning- 1, explanation of need - 3, description of obstacles - 6) 10 marks

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    Q2. What are the objectives of human resource accounting (HRA)? What are the methods of human resource accounting? Explain the cost based approach of HRA. (Explanation of objectives - 3, listing the methods - 1, description of cost based approach - 2, explanation of four cost concepts - 4) 10 marks

    Q3. What are the objectives of recruitment? Explain recruitment process. (Meaning of recruitment- 2, explanation of objectives - 3, explanation of recruitment process- 5) 10 marks Q4. Describe the benefits of induction program. Explain the types of induction program. (Meaning of induction- 2, explanation benefits of induction program - 2, Listing the types - 1, explanation of types - 4, example - 1) 10 marks

    Q5. What do you mean by career management? Explain career planning process. (Meaning of career management - 2, focus of career management process 1, Meaning of career

    planning- 2, Process of career planning - 5) 10 marks

    Q6. Mention the causes of employee turnover. Explain the employee exit process. (Listing - 2, Meaning of employee exit process - 2, explanation - 6)

    MU0011 Management and Organisational Development

    Q1. Explain the importance of Organisational development to managers. Describe the characteristics of Organisational Development. (meaning -2, importance -3, characteristics of OD 5)

    Q2. What is meant by Organisational change? What are the various strategies for change? Explain the positive model of planned change. (meaning 2, listing the strategies 1,

    explanation of four strategies 3, explanation of stages - 4)

    Q3. Define the term „ethical dilemma‟. What are the various ethical dilemmas? Explain.

    (meaning of ethics 1, definition of ethical dilemma 2, examples of ethical mistakes 1,

    explanation of ethical dilemmas 6)

    Q4. What are the two major types of human process interventions? Describe the role negotiation technique? (listing 2, explanation of the two human process interventions- 3, meaning negotiation technique- 2, steps of role negotiation technique-3) Q5. What approaches have been set by OD practitioners while setting up the goal program? What are the reasons for setting goals? Explain the advantages and barriers of goal setting. (meaning of goal- 1, explanation of approaches while setting goal 3, reasons - 2,

    advantages -2, barriers of goal setting- 2)

    Q6. What is meant by „learning organisation‟? What are the characteristics of learning organisation? Describe the seven steps of initiating Organisational learning. (definition 2,

    characteristics 2, listing the seven steps -1, explanation of seven steps 5)

    MU0012 Employee Relations Management

    Q1. Define conflict management. What are the causes of workplace conflicts? What are the various strategies to be adopted for resolving conflicts? (definition of conflict management

    3, explanation of causes of workplace conflicts 3, explanation of strategies 4) 10 marks

    Q2. What is meant by organisational culture? What are the elements and dimensions of organisational culture? (meaning of organisational culture 3, explanation of elements 3,

    dimensions 4) 10 marks

    Q3. Explain the importance and features of Human Resource Information systems (HRIS). (meaning 1, example - 2, importance 3, features of HRIS 4) 10 marks

    Q4. What is meant by grievance redressal? Explain the three stages of Grievance redressal. What precautions are to be taken while handling grievances? (meaning of grievance & grievance redressal 2, explanation of three stages 4, precautions 4)

    Q5. What are trade unions? What are the objectives and activities of trade unions? (meaning 2, explanation objectives 3, activities 5)

    Q6. Write a brief note on stress and employee wellness in organisations. (meaning of stress 2, explanation of symptoms 1, factors that increases stress 2, explanation employee

    wellness 4, example 1)

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    MU0013 HR Audit

    Q1. Define Human Resource (HR) Audit. What is the need for HR Audit? What are the various approaches to HR Audit? (definition 2, need for HR audit- 2, explanation of HR

    audit approach by Walker- 3, common approach to HR audit- 3) 10 marks

    Q2. Write a brief note on staffing. How does employee orientation programs help employees? What are the characteristics of good employee orientation programs? (meaning of staffing- 2, explanation of staffing 3, use of orientation programs- 2, characteristics 3) 10 marks

    Q3. What is HR Scorecard? Explain the reason for implementing HR Scorecard. (meaning of HR scorecard- 3, explanation of reasons 7) 10 marks

    Q4. Define competency management. Explain the two frameworks of competency management. (definition 3, listing two frameworks 1, explanation of two frameworks -6)

    10 marks

    Q5. Write a brief note on workplace policies and practices. (explanation on workplace policies and practices 1, safeguarding employee information 2, performance

    management 2, safe work environment 2 and auditing workplace behaviours 3) 10


    Q6. What are the areas to be concentrated on for HR Audit? Prepare a questionnaire for conducting an audit for manpower planning. (explanation of areas 4, preparation of

    questionnaire 6)


    MK0010 Sales, Distribution and Supply Chain Management

    Q1. How to manage a company‟s sales force? [Managing the sales force(5 processes-each carry two marks)-10 marks] 10 marks

    Q2. Explain Gap analysis with SERVQUAL model. [Five aspects of service quality- 5 marks; gap analysis- 5 marks] 10 marks

    Q3. Write a short notes on: A. Elements of Physical Distribution(any four) (Any four elements-four marks) B. Patterns of Distribution [Patterns of Distribution(each pattern carry 2 marks)- 6 marks] 4+6 = 10 marks

    Q4. Explain three components of Supply chain management. (Definition of supply chain management- 2 marks; components 8 marks) 10 marks

    Q5. Define Aggregate Planning and its strategies to meet demand and supply. [Definition of Aggregate planning- 1 mark; Strategies(each carry 3 marks)-9 marks] 10 marks Q6. Explain the challenges faced by International Sales Managers (Explanation of challenges- 10 marks)

    MK0011 Consumer Behaviour

    Q1. Explain the components of learning and also classical conditioning theory in brief. (Components- 3 marks; theory- 7 marks) 10 marks

    Q2. Briefly discuss the decision-making models (any three). (Decision making models- 10 marks) 10 marks

    Q3. Write a short notes on the following: A. Forms of Motivational conflict (forms- 3 marks) B. Forms of Defense mechanisms (forms -7 marks) 7+3 marks =10 marks

    Q4. Describe the levels of consumer decision making while buying. (Levels two for 3

    marks and two for 2 marks) 10 marks

    Q5. Discuss the influences of the reference group and Applications of reference group in a company. (Influences 6 marks; Applications 4 marks) 10 marks

    Q6. Explain the five categories of Adopters in innovation process. (Categories each 2


    MK0012 Retail Marketing

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    Q1. Define e-tailing. Explain the future of electronic retailing (Definition- 2 marks; Future of electronic retailing- 8 marks) 10 marks

    Q2. Explain the factors which are leading to the growth of retail sector. (Listing and explanation 10 marks) 10 marks

    Q3. Describe the tools of Integrated marketing communication. Definition of Integrated marketing communication- 1 mark; Indirect marketing tool- 4 marks; Direct marketing tool- 5 marks) 10 marks

    Q4. Discuss the Retail pricing strategies. (Explanation- 1 mark; Retail Pricing Strategies- 9 marks) 10 marks

    Q5. Write a short notes on: A. Types of retail store location with examples(any five) (Types- 3 marks; examples- 2 marks) B. Factors affecting retail store location(any five) (Factors 5

    marks) 5+5 = 10 marks

    Q6. Write a short notes on: A. Classification of retail consumers based on shopping. (Classification- 6 marks) B. Types of Buying behaviour (Types- 4 marks)

    MK0013 Marketing Research

    Q1. Write a short notes on: A. Various types of Research(any five) (Types 5 marks) B.

    Characteristics of Research (characteristics- 5 marks) 5+5 = 10 marks

    Q2. Explain the process of sampling and classification of non-probability sampling techniques. (Definition of sampling- 1 mark; process of sampling - 5 marks; classification of nonprobability sampling- 4 marks) 10 marks

    Q3. Discuss the types of Research Design in brief. (Definition of Research Design- 2 marks; Types 8 marks) 10 marks

    Q4. Explain the various types of Consumer and Business to Business (B2B) market research. (Types of Consumer market research- 6 marks; Types of B2B market research- 4 marks) 10 marks

    Q5. Explain the various methods used to collect primary data in brief. (Definition of Primary data- 2; methods 8 marks) 10 marks

    Q6. Explain various methods of central tendency with formula and example for each. Mean (formula 1 mark, example- 1 mark), Median (formula 1 mark, example- 1 mark), Mode

    (formula 1 mark, example- 1 mark)


    MI0033 Software Engineering

    Q1. Waterfall Model, V-Model and Spiral Model are of the software development processes. Companies are using these models to have a systematic and defined approach in software development. Which of the four phases are involved in the software development process? (listing the 4 types- 4 marks, explaining the types- 4 marks, examples-2 marks) 10 marks Q2. Suppose you have assigned the task of measuring the software product, how would you use the size oriented and function oriented metrics in your task? (explanation of size oriented metrics- 4 marks, explanation of function oriented metrics- 4marks, examples for each with problem-2 marks) 10 marks

    Q3. a. You are a SCM manager in a software company. How will you establish a software configuration management process in a company? (definition- 1 marks, 4 procedures in software configuration management process-4 marks) b. You are appointed as a software developer in a software company and you have been asked by your project manager to check details of the bugs from the previous version. How will you gather details associated with the various bugs in the previous version? (definition 1 mark, typical work cycle-4

    marks) 5+5 marks

    Q4. a. If you are a software engineer you must be expert in the field of software, hardware and also database. It has been listed by the industry professionals that time and effort are the most important factors in the system analysis stage. Briefly explain the steps used in in Mail us at: Page 10

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