Job Description - West Midlands Police

By Megan Boyd,2014-09-26 09:15
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Job Description - West Midlands PoliceJob

Job Description

Operational Communications Officer

    Grade: Band C Lower

Job Purpose:

    As part of the Corporate Communications team to manage proactive and reactive media engagement for West Midlands Police, delivering positive and proactive communications to support the force’s vision of serving our

    communities and protecting them from harm.

Main Duties and Responsibilities:

    ; As part of the Corporate Communications team to assist in the

    development and implementation of the force communications strategy.

    ; To work as part of a team on the news desk function, delivering timely

    and proportionate responses to media enquiries.

    ; To effectively log, assess and respond to media enquiries, using the

    force communications matrix.

    ; To continuously seek opportunity to promote the effective work of the

    force, crime prevention messaging and take opportunities to build trust

    and confidence through reactive and proactive messaging.

    ; Working with LPU’s, centralised departments and SLT to deliver

    proactive news and information on behalf of West Midlands Police

    ; To be responsible for maintaining a journalist, partners and media


    ; Under the direction of the media managers, to deliver timely messaging

    to support significant investigations, operations, LPU objectives or Gold


    ; To manage the force social media networks to deliver appropriate

    messaging, recording and answering queries appropriately.

    ; Maintain the force’s online media centre, posting press releases,

    appeals and missing people releases of information. Also, to manage

    the ‘closed’ section of the website where pictures, press packs, audio

    and video will be available for journalists to download.

    ; Manage the news section of the Corporate Communications team

    intranet site.

    ; To represent the Corporate Communications department at strategic

    meetings and advise on communications issues.

    ; To carry out other duties which are consistent with the nature,

    responsibilities and grading of this role.

Specialist Skills and Knowledge:


    Knowledge of news and the media environment

    Understanding of social media and web based engagement Discretion and awareness of confidentiality

Qualifications and Experience:


    Proven writing skills

    Proven writing and communications skills

    Experience of using social media effectively

    Effective communications skills


    Minimum of five years press or pr experience

    Experience of dealing with major initiatives or incidents

Supervisory Responsibility


Line Management:

    This role will be supervised by a Communications Manager.

Special Conditions:

This role will be required to work shifts, between the hours of 6 am and 7pm

    including one in eight weekends

This role will attract a shift allowance of 12.5% and rota allowance of 1.19%

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