Operational Communications Officer
Grade: Band C Lower
As part of the Corporate Communications team to manage proactive and reactive media engagement for West Midlands Police, delivering positive and proactive communications to support the force’s vision of serving our
communities and protecting them from harm.
Main Duties and Responsibilities:
; As part of the Corporate Communications team to assist in the
development and implementation of the force communications strategy.
; To work as part of a team on the news desk function, delivering timely
and proportionate responses to media enquiries.
; To effectively log, assess and respond to media enquiries, using the
force communications matrix.
; To continuously seek opportunity to promote the effective work of the
force, crime prevention messaging and take opportunities to build trust
and confidence through reactive and proactive messaging.
; Working with LPU’s, centralised departments and SLT to deliver
proactive news and information on behalf of West Midlands Police
; To be responsible for maintaining a journalist, partners and media
; Under the direction of the media managers, to deliver timely messaging
to support significant investigations, operations, LPU objectives or Gold
; To manage the force social media networks to deliver appropriate
messaging, recording and answering queries appropriately.
; Maintain the force’s online media centre, posting press releases,
appeals and missing people releases of information. Also, to manage
the ‘closed’ section of the website where pictures, press packs, audio
and video will be available for journalists to download.
; Manage the news section of the Corporate Communications team
; To represent the Corporate Communications department at strategic
meetings and advise on communications issues.
; To carry out other duties which are consistent with the nature,
responsibilities and grading of this role.
Specialist Skills and Knowledge:
Knowledge of news and the media environment
Understanding of social media and web based engagement Discretion and awareness of confidentiality
Qualifications and Experience:
Proven writing skills
Proven writing and communications skills
Experience of using social media effectively
Effective communications skills
Minimum of five years press or pr experience
Experience of dealing with major initiatives or incidents
This role will be supervised by a Communications Manager.
This role will be required to work shifts, between the hours of 6 am and 7pm
including one in eight weekends
This role will attract a shift allowance of 12.5% and rota allowance of 1.19%