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ALBERT EINSTEIN COLLEGE

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ALBERT EINSTEIN COLLEGE

    Voice Mail System

    Quick Reference Guide

    Octel 250

    Department of Supporting Services

    AECOM Telecommunications

    Belfer Building, Room 110 Extension 2115: Information/Installation

    Extension 2701: Repairs

    Extension 2488: Fax

    Email: supservices@aecom.yu.edu

     1

    SETTING UP YOUR VOICE MAILBOX

To set up your voice mailbox do the following:

From your assigned extension …….……..dial 4000. You will be prompted to set up your mailbox.

     If you have a virtual Mailbox :

Dial 4000 to access the Voice mail System.

    If you hear the AECOM greeting press #, or if you hear another party’s name press *.

    Enter your Mailbox number: …………………………

The system will ask you for your temporary password. This password is: ……………………………...

    The system will then ask you to enter your new password. This password must have a minimum of 6 digits and a maximum of 14 digits.

    The system will ask you to say your name (or the name of the mailbox). This is to identify your mailbox when you call in to check your messages.

    The system will give you the option to use a standard greeting, in which case the system will say that you are not available, or you can make your own greeting. If you decide to make your own greeting, you can use the following example as a format:

    Example: You have reached (your name). I am not available to take your call at this time. Please leave your name, phone number and a brief message and I will return your call as soon as possible.

    The system will give additional information and bring you back into the main menu.

You can now hang up your phone. Your Voice Mailbox has been set up.

IN ORDER TO ACTIVATE YOUR VOICE MAILBOX YOU MUST CALL EXTENSION 2115.

IF NOT SET UP WITHIN 15 DAYS, YOUR VOICE MAILBOX WILL AUTOMATICALLY BE

    DELETED AND YOUR REQUEST WILL HAVE TO BE RESUBMITTED.

     2

    TO RETRIEVE MESSAGES/

     ACCESS YOUR MAILBOX

From your extension:

; Dial 4000 to access the Voice Mail System.

    ; Enter your password.

    ; The system will prompt you through.

    ; Press 1 twice to hear new messages or press 1

     once to hear messages that have already been heard.

     Press 7 to erase messages.

     Press 9 to save messages.

NOTE: New messages are saved for 21 days. Messages that have been

     heard are saved for 14 days.

    From another extension on Campus:

    (Or if you have a virtual Mailbox)

; Dial 4000 to access the Voice Mail System.

    ; If you hear the AECOM greeting press # or

     if you hear another party’s name press *.

    ; Enter your mailbox number (which is your extension). ; Enter your password.

    ; The system will prompt you through.

    ; Press 1 twice to hear new messages or press 1

     once to hear messages that have already been heard.

     Press 7 to erase messages.

     Press 9 to save messages.

    From outside the Campus:

    ; Dial 1-718- 430-4000 to access the Voice Mail System. ; When you hear the AECOM greeting press #.

    ; Enter your mailbox number.

    ; Enter your password.

    ; The System will prompt you through.

    ; Press 1 twice to hear new messages or press 1

     once to hear messages that have already been heard.

     Press 7 to erase messages.

     Press 9 to save messages.

    NOTE: To check the date and time a message was received,

     press 5 at anytime during the message playback.

     3

To change the password:

; Call the system as you would do to retrieve Messages.

    -718-430-4000 from outside the Campus. ; Call Ext. 4000 from within the Campus or 1

    ; When you are in the main menu press 4 for the personal options menu.

    ; Press 2 for the administrative options menu.

    ; Press 1 for the password menu.

    ; Press 1 and the system will prompt you through.

Summary: From the main menu press the following keys in this sequence

     to change your password:

     4, 3, 1, 1 for the standard greeting.

     or 4, 3, 1, 2 for the personal greeting.

To change the greeting:

    ; Call the system as you would do to Retrieve Messages (call Ext. 4000 from within the Campus or

    1-718-430-4000 from outside the Campus).

    ; When you are in the main menu press 4

     for the personal options menu.

    ; Press 3 to access the greeting menu.

    ; Press 1 to change your personal greeting.

     You will be given the option of selecting 1

     to change to the standard greeting or 2 to

     change the personal greeting. The system will

     prompt you through.

    Summary: From the main menu press the following keys in this sequence

     to change your greeting:

     4, 3, 1, 1 for the standard greeting.

     or 4, 3, 1, 2 for your personal greeting.

    The Extended Absence Greeting

The extended absence greeting feature is available and can be used to temporarily override your regular

    greeting. The absence greeting is issued when you are on vacation, on a business trip, etc. and you want the

    caller to know that you might not check your voice mailbox regularly. The caller can still leave a message.

To create the extended absence greeting:

; Call the system as you would do to Retrieve Messages (call ext. 4000 or 1-718- 430-4000 from outside

    the Campus).

    ; When you are in the main menu press 4 to

     access the personal options menu.

    ; Press 3 to access the greeting menu.

    ; Press 2 and the system will prompt you through.

Summary: From the main menu press the following keys in this sequence to create an extended

    absence greeting: 4, 3, 2.

     4

To remove the extended absence greeting:

Upon retrieval of messages you will be asked if you would like to remove the extended absence greeting and

    the system will prompt you through.

    Once removed, your original greeting will automatically be activated.

Should you experience any problems in setting up your Voice Mailbox, please contact Ext. 2115.

Should you experience any problems once your Voice Mailbox has been set-up, please contact Ext.

    2701.

    PLAY BACK CONTROLS

While messages are playing, use the keys on your telephone to rewind, fast forward, pause, or control the

    volume and speed of message playback.

     To do this: Press these keys:

Rewind 10 seconds. ……………………………….……………1

    Rewind to beginning of message. ……………………………….1 twice

    Pause or resume.…………..………………….…………………..2

    Fast forward 10 seconds ……. …………………..………………3

    Fast forward to end of message ………………...…………….3 twice

    Slow playback speed ....……………………………………….4

    Date/time of message……………………………….……………5

    Accelerate playback speed. ……………………….…………….6

    Volume normal. …..……………………………..…………….8

    Volume louder. ………. ..……………………………………..9

    Skip a message. ………………………………….…………….2

    To cancel a command. …....……………………… ……………..*

    You can adjust the speed (4 or 6) or the volume (8 or 9) by pressing the appropriate key several times.

    Revised 12/01/08

     5

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