1. Why study communication?
2. Define Communication
3. List and explain the two levels of meaning in communication.
4. What does George Herbert Mead mean by statement that ―human beings are talked into
5. What is the number one reason marriages fail?
6. Fully explain, and list the differences between the linear, interactive, and transactional
models of communication.
7. What are the seven major areas of research and teaching (define each) 8. List and explain the unifying themes of the communication discipline 9. write down any terms from this chapter that you do not understand – be sure to ask about
them in class
1. Define perception
2. What factors may influence why we perceive certain stimuli over others? 3. What is self-indication?
4. What is self-fulfilling prophecy? Be able to give an example
5. What is constructivism?
6. We use four schemata when organizing our interpretations. List, explain, and provide an
example for each of the four organizing structures.
7. Define interpretation
8. What is attribution? (what is the difference between internal and external locus. You do
not need to know the other three dimensions: stability, scope, and responsibility) 9. What does it mean to engage in self-serving bias?
10. List and be able to explain several influences on perception
11. Define culture, standpoint theory, cognitive complexity, person-centered perception,
empathy, and mind reading
12. write down any terms from this chapter you do not understand – be sure to ask about
them in class
1. Define self
2. who are the three groups that influence self?
3. What are the three ways parents influence self?
4. What is direct definition? Provide an example
5. What is an identity script? Provide example
6. list and understand the 4 attachment styles
7. provide an example of a time you assessed your own attributes based on social
8. What does it mean that the self is multidimensional?
9. what is an ego boundary?
10. What is the difference between particular others and the generalized other?
11. what is a reflected appraisal? Provide an example of a time when you were presented
12. understand how race and gender play out within culture to construct identity (p. 64-68) 13. define self-sabotage (can you think of a time you engaged in self-sabotage?) 14. write down any terms from this chapter you don’t understand…
1. What is the difference between hearing and listening?
2. What does it mean to be mindful?
3. What are the six steps of the listening process?
4. What are the three external obstacles to listening (provide examples of each) 5. What are the four internal obstacles to listening (provide examples of each) 6. Define, know the differences between, and be able to come up with examples of each of
the following forms of nonlistening: pseudolistening, monopolizing, selective listening,
defensive listening, ambushing, and literal listening
7. what are the five tips for better critical listening? (don’t go nuts here, just be able to
identify one or two)
8. what is relational listening and what are the four tips to advance relational listening?
(again, just be familiar with one or two)
9. what is paraphrasing? What are minimal encouragers?
1. What does it mean that symbols are arbitrary, ambiguous, and abstract (define each) 2. what are the three principles of verbal communication?
3. what is punctuation? Provide an example of a couple disagreeing on about punctuation 4. what does it mean to totalize?
5. Page 113 begins an explanation of 5 major symbolic abilities – list and understand each
6. what is dual perspective
7. what is the difference between ―I‖ language and ―You‖ language?
8. what does it mean to make a static evaluation?
9. addition terms you don’t understand….
1. Define nonverbal communication
2. list the similarities between verbal and nonverbal communication
3. list the differences between verbal and nonverbal communication
4. define kinesics and provide an example
5. define haptics and provide an example
6. define artifacts and provide an example
7. define proxemics and provide an example
8. define chronemics and provide an example
9. what is paralanguage?
10. what tips does the text provide to improve nonverbal communication?
1. Explain the link between self-disclosure and personal growth and self-disclosure and
closeness (p. 184-186)
2. Understand the four areas of the Johari Window (be able to identify examples of
disclosures that belong in each area. For example, someone who snores but is not aware
of it – this info about self belongs in which area of Johari Window?)
3. Certain types of communication lead to confirming or disconfirming others. What are the
three levels of confirming communication? Provide an example of each type of
4. Have a basic understanding of communication that creates defensive vs. supportive
climates (pp. 190-194)
5. Know the definition of conflict
6. What is the difference between overt and covert conflict? Provide examples of each 7. What are the four responses to conflict? Be able to identify examples of each 8. Explain the benefits of conflict listed in the text
9. Know and understand the guidelines for creating and sustaining healthy climates 10. what is the difference between closeness in dialogue and closeness in doing?
1. Know and explain each part of the definition of ―personal relationships.‖
2. All relationships have rules – what is the difference between constitutive rules and
regulative rules? Provide an example of a regulative rule understood within one of your
3. Define, know, and be able to identify examples of the three types of relational dialectics.
Which tension is most noticeable in one of your current relationships? 4. There are three stages of romantic relationship development (escalation, navigation, and
deterioration) what type of talk occurs within each stage?
5. List and explain the 5 challenges in personal relationships
* You do not need to know the six stage model of friendship (pp. 215-217) and you do not need
to know ―managing the dialectics‖ (p. 214)
1. Is it better to be exceedingly formal or conversational in a public presentation? Why? 2. What factors should be considered when choosing and refining your speech topic? 3. what are the three general speaking purposes? Define each
4. what is a specific purpose statement? There is a bit of inconsistency between the way I
explain specific purpose statements and the way the text explains them. I see a purpose
statement and a thesis statement as the same thing. How does this differ from previewing
the body of the speech (see page 344 and then jump to 402-403 to highlight the difference)
5. what is the difference between a demographic and a situational audience analysis? How
can you use a situational audience analysis to alter your speech content?
I will not test on *pages 360-363 -- you may find it useful though
1. what is survey research?
2. know the different types of evidence used to support ideas (pp. 367-377)***
3. what is the halo effect?
4. list three guidelines for using visual aids (and be sure to follow them in your own speech)
Chapter 16 (important chapter)
1. What are the four reasons a well organized speech increases speaking effectiveness?
2. what are the three key differences between oral and written communication?
3. what is the difference between a working outline, a formal outline, and a key word
4. know all of the ways to organize a speech (time pattern, spatial pattern, topical pattern,
comparative, problem-solution, cause-effect) be able to define each and be able to
recognize an example of each (you do not need to know ―star‖ or ―wave‖ pattern)
5. what are the four goals of a speech introduction? (I will discuss five goals in class)
6. what two objectives should a speech conclusion accomplish? (I will discuss three
objectives in class)
7. what is a transition? Provide an example of a clear yet creative transition statement
8. what are the 3 primary qualities of effective oral communication (p. 412)
9. There are four styles of delivery – know each and the difference between them. Under
what circumstances would you want to use each of them? Which is best to use for this
* you will not be tested on communication apprehension nor on the ways to reduce it (pages 406-411) but you may want to look that information over to develop strategies to reduce your own speaking anxiety
1. what is the difference between an informative and a persuasive speech (understand all of
2. the rest of the chapter (pages 427- 438) lists and explains eight guidelines for effective
public speaking—all of this information is very important. Know these guidelines (and
utilize each within your own speech. I willing be looking to see who read by noting who
incorporates these tips into her/his speech). In your notes, you should: 1. list each of these
guidelines; 2. write a short explanation of what each means; and 3. provide an example of
how to incorporate each of these tips into your own speech.