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11097 Listen actively to gain information in an interactive situation

By Wendy Carroll,2014-05-06 08:33
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11097 Listen actively to gain information in an interactive situation

NZQA registered unit standard 11097 version 3

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Title Listen actively to gain information in an interactive situation

    Level 3 Credits 3

    Purpose People credited with this unit standard are able to use active

    listening techniques to gain information, and respond to

    information received, in two different contexts.

Classification Communication Skills > Interpersonal Communications

Available Grade Achieved

Explanatory notes

1 Definitions

    Active listening techniques may include but are not limited to attending,

    paraphrasing, summarising, questioning, reflective listening, responding to non-

    verbal cues.

    Attending means to listen or watch carefully.

    2 Assessment against this unit standard must involve two different interpersonal

    communication contexts where the candidate and other people are actively

    communicating with each other. For example, a candidate interacting with an audio

    recording of a person’s voice would not be acceptable. These contexts may involve

    but are not limited to problem-solving situations, listening to instructions.

Outcomes and evidence requirements

Outcome 1

    Use active listening techniques to gain information in two different contexts.

Evidence requirements

1.1 Candidate’s responses to non-verbal cues fit the context.

    1.2 Information is clarified by paraphrasing, summarising, and questioning.

Outcome 2

Respond to information received in two different contexts.

Evidence requirements

    2.1 Information is analysed to determine content and the message is recalled to

    check for accuracy and meaning.

    2.2 Responses, in terms of actions, match the purpose of the interaction. NZQA National Qualifications Services ? New Zealand Qualifications Authority 2012

    SSB Code 130301

NZQA registered unit standard 11097 version 3

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    2.3 Responses are appropriate to the cultural context in terms of language and

    protocol.

    2.4 Speaker’s emotions are responded to in a manner that fits the context and the

    subject matter.

Replacement information This unit standard replaced unit standard 3502.

Planned review date 31 December 2016

    Status information and last date for assessment for superseded versions Process Version Date Last date for Assessment

    Registration 1 24 March 1998 31 December 2012

    Review 2 25 July 2006 31 December 2013

    Review 3 17 November 2011 N/A

Consent and Moderation Requirements (CMR) reference 0023

    This CMR can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.

Please note

    Providers must be granted consent to assess against standards (accredited) by NZQA, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment.

    Industry Training Organisations must be granted consent to assess against standards by NZQA before they can register credits from assessment against unit standards.

    Providers and Industry Training Organisations, which have been granted consent and which are assessing against unit standards must engage with the moderation system that applies to those standards.

    Requirements for consent to assess and an outline of the moderation system that applies to this standard are outlined in the Consent and Moderation Requirements (CMR). The CMR also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.

Comments on this unit standard

Please contact NZQA National Qualifications Services nqs@nzqa.govt.nz if you wish to

    suggest changes to the content of this unit standard.

    NZQA National Qualifications Services ? New Zealand Qualifications Authority 2012

    SSB Code 130301

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