UNDP Democratic Governance Programme
REQUEST FOR PROPOSALS
Consultancy in conduction of
Citizen Report Card study on
critical public services in
CONDITIONS OF TENDER
Companies / expert groups with practical experience in Citizen Score Card surveys may participate in this tender.
; Experience and professionalism in qualitative social research;
; Proven practical experience with all stages of developing Citizen Report Cards, including
development of questionnaire, statistical sampling, data processing and analysis;
; Good communication, facilitation, presentation and coordination skills;
; Proven skills in instructional design, delivery and evaluation;
; Experience in elaboration of reports on the work done;
; A proven ability to render services of high quality in due time;
; Knowledge of Russian is an asset.
Proposals must be submitted in two copies, each in a separate sealed envelope: Technical and
The technical proposal must contain the following:
; Description of the organisation, organisational profile and previous experience;
; Curricula vitae of executing specialists with a detailed description of relevant experience and
; Methodology (concept) and progress schedule.
The financial proposal should include a budget for proposed services in line with the technical proposal (in a separate sealed envelope) following the suggested format (see below).
Sealed envelopes marked "Citizen Report Card survey in Kyrgyzstan, Technical Proposal or Financial Proposal" must be submitted by 17:00 on the 28 of August 2006 to the following address:
UNDP Democratic Governance Programme
20 Mira Ave, 720010 Bishkek
Proposals submitted by e-mail or by fax will not be considered
This tender uses a 2-stages evaluation system. During the first stage participants' technical proposals
are examined against the following evaluation criteria:
No. Evaluation criterion Max points
1. Experience and professionalism in qualitative social research; 15
2. Proven practical experience with all stages of developing 25
Citizen Report Cards, including development of questionnaire,
statistical sampling, data processing and analysis;
3. Quality of proposed concept and survey procedures 20
4. Consistent project schedule 10
5. Qualifications (education, general qualifications, publications, 10
articles, previous experience within or outside the company) of
6. Experience in design of frameworks for tabulation and 15
7. Language 5
The passing score for technical evaluation is 70 points. During the subsequent stage financial proposals of only those participants who passed the technical evaluation will be reviewed.
The entire time for a survey is from the first of August till the end of 2006.
(Time schedule for the consultancy is provided by interested organizations/companies or experts’ groups as they see it)
20% of total contract value – after signing the contract
40% of total contract value – after inception report
40% of total contract value – after final report
FINANCIAL PROPOSAL (BUDGET) FORM
USD No. Item Notes
1 Executor services
2 Per diems $ ___ х ___ days х ___
3 Office supplies
4 Transportation costs
5 Contingencies *
* Contingencies – should be identified and indicated in detail in the table. It might be all other expenses needed to perform
all tasks under the TOR, but are not stated in the above expenses (rent of specialized equipment; translation services;
Please bear the following in mind:
- The rates should be specified in USD. The rates should be fixed and should not be subject
to change after the contract is signed. All rates should be inclusive of all relevant taxes.
TERMS OF REFERENCE
FOR THE CONSULTANCY IN CONDUCTION OF CITIZEN REPORT CARD STUDY ON
CRITICAL PUBLIC SERVICES IN KYRGYZSTAN
After an early start in 2001, and after several subsequent years of ambivalence, the decentralization process in Kyrgyzstan is now gaining substance and speed. In a number of public addresses and meetings, the new President has firmly expressed his commitment to carrying decentralization to the next stage and to move ahead with fiscal decentralization. In this very dynamic period with rising concerns over rent-seeking and corruption, and with new fiscal responsibilities and capacities soon to be at the disposal of local self governments, it is important to pay special attention to establish a proper accountability framework on local levels.
2. Need and Rationale:
Citizens’ active involvement and participation in governance is a critical component for any reform agenda. Policy makers, development practitioners, academia and civil society around the world are increasingly realizing that it is the “voices of the people” that act as a strong catalyst for change, especially in an environment where the state, operating as a monopoly provider of services, is not tuned to receive and respond actively to citizen’s feedback. It enhances the ability to match public services with local demands and priorities, and creates more accountable and representative local government.
The UNDP “Democratic Governance” Programme is going to conduct a pilot Citizen Report Card study on the delivery of critical public services this year as the first step in establishing proper accountability framework on the local level.
To strengthen local ownership and capacity, the UNDP is going to identify a national NGO to coordinate this pilot intervention. International consultation is requested for the transfer of knowledge and best practices from other countries, which have already gathered comparable experience and for clear step by step guidance.
At the end of the exercise the experts would draft the final report and work out recommendations for future institutionalization of the approach and dissemination of findings. Finally the concept of Citizen Report Cards in Kyrgyzstan would be institutionalized with the purpose of empowering local institutions to independently carry out similar interventions in future. In addition to this the results of the survey are going to be served as a diagnostic tool first of all for local self-governments and state officials to facilitate effective prognosis and reforms in the area of local self-governance.
3. Objectives of the CRC study:
; Generate citizens feedback on the degree of satisfaction with the public services provided on
; Enable citizens to participate more effectively in seeking enhanced accountability, accessibility
and responsiveness from local authorities;
; Establish credible benchmarks of service standards to track progress over time;
; Provide Government officials with opportunities to design further reforms in local self-
; Improvement of public service delivery at the local level.
4. Scope of work:
Within this framework experts/consultants’ inputs for the proposed intervention will include:
1. Provide advice and guidance to UNDP concerning different options for conducting a CRC
survey in Kyrgyzstan
2. Development of the Action Plan for conduction of CRC study;
3. Identifying the key services at the local level;
4. Preliminary research through focus groups;
5. Development of the survey instruments and tools;
6. Organization of a familiarizing meeting with all concerned partners; 7. Together with national counterparts identification of the areas for a study; 8. Design frameworks for tabulation and analysis;
9. Conduction of an orientation training for the identified NGO members and Programme regional
10. Technical assistance in conduction of a survey;
11. Support in drafting the report;
12. Finalization of the report and assistance for presentation of the findings; 13. Assist in drafting the recommendations for dissemination and institutionalizing the CRC in
5. Expected results (deliverables):
The following would be the deliverables from experts:
1. Detailed Action Plan for the conduction of the CRC survey;
2. Developed tools and mechanisms for a survey, including sampling plan; 3. Developed training module and materials;
4. Short report before starting the process in the identified areas;
5. Final report on the work done with analysis of the findings;
6. Recommendations for dissemination of findings and institutionalization of CRC study in
6. Required Qualifications:
1. Experience and professionalism in qualitative social research;
2. Proven practical experience with all stages of developing Citizen Report Cards, including
development of questionnaire, statistical sampling, data processing and analysis; 3. Good communication, facilitation, presentation and coordination skills; 4. Proven skills in instructional design, delivery and evaluation;
5. Experience in elaboration of reports on the work done;
6. A proven ability to render services of high quality in due time;
7. Knowledge of Russian is an asset.