CV Terry Sparke
29a Beaconsfield Villas, Brighton, BN1 6HA.
Telephone: 07715 556135. Email: firstname.lastname@example.org > LinkedIn <
CONTRACT AND COMPLIANCE MANAGEMENT
; Public and Private Sectors - Estates and FM Development - PEAT Assessor - Project Manager ;
A highly organized team leader with over 20 years’ quality experience developed in the Service Industry. Accomplished in the Private and Public Sectors that includes NHS contracts (as a Monitoring Facilitator and Site Service Manager covering all soft
and hard FM services within an NHS Trust), Contract, Compliance and Project Management. Also adept in delivering projects within time and financial constraints. Now looking to make a continued, significant contribution within a similar contract and
compliance management appointment.
NOTABLE AREAS OF EXPERTISE
; Contract and Compliance Management ; Project Management ; Change Management
; Estates and Facilities Management ; PEAT Surveys / Inspections ; Budgeting / Financial Probity
; HR Issues / Recruitment ; Operational Management ; Staff Training / Development
; PFI Process and FM Services Development ; SLA, Quality and Statistical Analysis ; Health & Safety
; Site Control / Auditing Cleaning Services ; Negotiating and Dispute Resolutions ; Performance Reporting
PROFESSIONAL EXPERIENCE AND SIGNIFICANT ACHIEVEMENTS
FACILITIES MONITORING OFFICER Aug 2008 - Present
East London Mental Health Foundation Trust (Homerton Hospital):
Responsible for 21 community clinics across The City and Hackney Borough. These clinics offer Healthy Options, Mind Advocacy, Special Addictions Units, Children’s Services, and Crisis Centres for Mental Health. And also provide hard and soft
FM, medication and support from teams within the mental health service, health visiting, dementia support, occupational health services and support around drug dependencies. Heavily involved in auditing cleaning and infection control services
and solving maintenance issues.
; Liaising closely with, and improving the service users’ experience.
; Carrying out PEAT inspections in liaison with Clinical Staff, Estates and Facilities, and Infection Control.
; Attending patient forums on a regular basis - working at St. Clements Hospital for example, as Chief Liaison for Mental
Health Services. Resolving issues with Estates and Facilities.
; As Chief Liaison for the Trust, oversaw a ?1.5 million refurbishment of a 10 bedded mother and baby ward.
; Ensuring services comply with the NHS’s 49 guidelines and KPIs with weekly inspections. Reporting on all areas. Complying
of relevant legislation, guidance, directions and good practice. Attending and chairing contract evaluation meetings.
; Identified and addressed shortfalls and made quality recommendations that improved services.
; Instrumental in modernizing the MHU at St Clements to Mile End Hospital that enhanced the patients’ services without
incurring extra costs.
; Project Managed:
- a departmental move that involved 24 admin staff from the John Howard Forensic Center to Homerton MHU. This
involved a total refurbishment of departmental areas, and the transfer of all data / IT points.
- I also led the installation of the Pinpoint Security System at Homerton Hospital (the Pinpoint System’s purpose is to
prevent injury to staff personnel the public and service users. cost of installing pinpoint was in excess of ?250K. I was
also the Chief Liaison and Project Manager to completion. This covered 8 wards and all departmental area.
- As Lead Trainer (on completion), I trained users that included setting up service contracts and maintenance checks.
; Developed contract specifications and delivered sustainable healthcare designs.
; Defined contract standards, devised penalty clauses and took part in conceptions to the award of contracts.
; Designed and implemented a quality auditing framework on all services (soft FM and hard FM).
; Measured adherence and contract failures and identifying and taking resolution actions.
; Developed new and existing services with internal and external service providers.
; Awarded 3 Green Lights by the HCC.
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PROFESSIONAL EXPERIENCE AND ACHIEVEMENTS (CONTINUED)
; On Secondment to Commission Barkantine Poly Clinic, Isle of Dogs (Dec 2007 - Mar 2008). (The centre holds 16 GP practices, a walk in Dental Service and state of the art Birthing Centre). Recruited on all levels for Domestic Services.
Implemented rotas and schedules, Health and Safety policies, COSHH regulations, Fire Training, Evacuation Procedures,
Infection Control Regulations, Waste Management Practices, laundry services and monthly Inspections.
SITE SERVICE MANAGER / CONTRACT MANAGER Jul 2006 - Aug 2008 Global Solutions Limited:
As Site Services Manager, Tower Hamlets PCT at Mile End Hospital (Feb 07 to Aug 08); managed a team of 32 staff across 3 departments, responsible for 1-1s, training, disciplinary procedures, return to work interviews, holiday requests. Employed
agency staff when needed. Worked closely with the Trust’s Management and met operational requirements and enhanced
the service users’ experience.
As Contract Manager, St Clements Hospital, London (Jul 06 until Feb 07); decommissioned / re-commissioned St Clements
Hospital, Bow Road to the modern Mental Health Unit based at THPCT Mile End Road.
; Also provided and managed a number of key areas including portering helpdesk, receptions (for both PCT and MHU)
plus waste management, post room services and company vehicle fleet.
; Acted as On-Call Manager for THPCT and MHU.
; Implemented and managed operational policies, practices and procedures and proposed changes when necessary.
; Extensive liaison with the PCT and MHU Trust included audit trails and peat inspections.
; Coordinated all staff training.
; Investigated all complaints within the set timescales, and made procedural recommendations.
; Member of the Emergency Planning Group Committee.
SCREEN SERVICE TECHNICIAN 2003 - 2006 Hortimax Ltd, Brough, East Yorkshire:
; Installed and maintained thermal screens, irrigation systems, green house constructions. Met all strict deadlines.
SITE MANAGER 2000 - 2002 St Clements Hospital, Bow Road, London:
; Responsible for 70 staff; controlled, managed and maintained all serviceable areas at the hospital.
; Ran and monitored all clinics linked to the MHU and THPCT.
; Determined costs, then organized and hosted corporate in-house events.
; Monitored patients’ feeding and dietary costs.
CATERING MANAGER 1998 - 2000 Price Water House Coopers, Union Street, London:
; Controlled, managed and ensured the smooth running of catering services provided to this training centre.
; Ensured the highest standards were maintained.
; Developed and promoted excellent customer relations and implemented new service ideas into the business.
; Ensured adherence and that staff met the company’s highest quality standards.
; Identified training needs, designed and implemented training programmes.
; Ensured adherence to the company’s Health and Safety policy, COSHH regulations in all catering areas.
; Oversaw the recruitment process at all levels.
; Maintained Front of House standards to the highest level.
; As Food and Beverage Manager (While employed by the Law Society), oversaw an annual turnover of over ?1 million p.a.,
purchasing all beverages, costing events, coordinating up to 15 staff servicing events and liaising with the client.
(Commensurate with areas of expertise above)
Contract Management Certificate 2009
PEAT Assessor 2009
HACCP Catering Level 3 2011
Time Management, Waste Process Procedures, Legionella Awareness, other notable courses: Equality and Diversity, Safe Guarding Adults and Children, Word, Excel, the
Intranet, PowerPoint and Email, Oracle Financial, SBS Administration,
References available on request and on LinkedIn
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