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35438Narmada-CVdocx - Beema

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    NARMADA T NARMADA T

    thBuilding No# 38, Al Yaqoot Street, Flat no# 9, 5 floor,

    Mughalina, Doha Qatar. PO BOX No # 285226

    rdPhone: +974 70593753, +974 33890642 Date of Birth: 3 September 1986

    Email: ntnarmada@gmail.com

    PROCESS LEADER & SME PROCESS LEADER & SME

    Banking & Financial Services /Mortgage Domain

SUMMARY SUMMARY

; 5+ years of diverse and extensive experience in Residential Services (BFSI payment processing,

    Underwriting, Auditing, Boarding and Validation of Residential Mortgage Loan Information includes

    Property Tax and Insurance and Training on Business and Processes.

    - Process Leader & SME

    - Senior Analyst

    - Document controller

; Expertise in the following Business Domain areas:

    - Mortgage Services (Residential), Investment Banking

    ; Extensive experience in managing Business Process and Client interaction:

    - Led team of Analysts, senior analysts who were responsible for boarding and auditing of loans as per

    the information provided by the client.

    - Provided first level Auditing and Validation of loans as a First Level Reviewer, with minimal effort,

    minimal TAT and with 100% Quality.

    - Preparing different PPT’s as per process needs

    - Managing Standard Operating Procedures (SOP) documents

    - Efficient in handling different loan(s) variation with respect to Client(s).

    - Proficient in Ms office tools and Tying with 42 WPM

KEY ACCOMPLISHMENTS KEY ACCOMPLISHMENTS

    ; Led the team of 16 Analysts and took the responsibility to mentor and guide through the business process

    rendered for the Loans as per client Requisition.

    ; Committed on having first level review, with minimal TAT and rendering output with 100% Quality.

    nd; Avoided 2 Level review, which resulted in reducing the TAT to process loans with respect to the complete

    workflow rendered during Loans processing.

    ; Initiated Automation projects to improve the productivity within the team with proper approvals from the

    business stake holders.

    ; Had developed macros and initiated several process improvement ideas (in-house) which resulted in FTE’s

    savings.

    ; Ensured and committed in rendering 100% Compliance and data accuracy in MIS Reports. ; Training the New hire as a SME and a scholar and have certified for being SME in the process. ; Done periodic defect analysis and ensured in submitting reports on daily basis using FPY (First Pass Yield)

    a tool to measure quality of process and defects identification in percentile level. ; Validate and prepare milestone for the Client Product (SOP and Training Material). ; Ensured in conducting RCA’s, during Escalation, if any.

    ; Smart working, enthusiastic and highly committed to the growth and success of the organization. ; Possess good work ethic and high-level of integrity.

    ; Versatile experience in different tools.

    NARMADA T NARMADA T

    thBuilding No# 38, Al Yaqoot Street, Flat no# 9, 5 floor,

    Mughalina, Doha Qatar. PO BOX No # 285226

    rdPhone: +974 70593753, +974 33890642 Date of Birth: 3 September 1986

    Email: ntnarmada@gmail.com

; Multilingual with proficiency in English, Tamil, Hindi and Malayalam.

SKILLS SKILLS

    Skill Type Skill / Tool Name Proficiency

    Office Tools MS Excel, MS Word Proficient

    Preparation of Charts and

    FPY (Quality Reporting Tool) customize it during Client Proficient

    Reporting

    EDMS (Electronic

    Document Management Document Management Proficient

    System)

    Data Audit Fidelity Proficient

    Payment Processing FISERV Proficient

    Six Sigma and Process Improvement KAIZEN Proficient

    Lender Processing System LPS Proficient

    SOP and Process Modeling Microsoft Visio Proficient

    Access database for internal tracking Microsoft Access Proficient purpose

    Job Skill Specific, Academic Training Experience Proficient Specific

LINGUISTIC SKILLS LINGUISTIC SKILLS

    Language : Read Write Speak

    Malayalam : ; ; ;

    English : ; ; ;

    Hindi : ; ; ;

    Tamil : ; ; ;

EDUCATIONAL & PROFESSIONAL DEVELOPMENT EDUCATIONAL & PROFESSIONAL DEVELOPMENT

M.SC. (CHEMISTRY), UNIVERSITY OF MADRAS, 78.6%, YEAR 2012 CHEMISTRY M.SC.(),UNIVERSITYOFMADRAS,78.6%,YEAR2012

    B.SC. (CHEMISTRY), University Of Madras, 72%, YEAR 2007

    HSC (STATE BOARD), 75%, YEAR 2004

    SSLC (STATE BOARD), 65%, YEAR 2002 TATE OARD YEAR SSLC(SB),65%,2002

    NARMADA T NARMADA T

    thBuilding No# 38, Al Yaqoot Street, Flat no# 9, 5 floor,

    Mughalina, Doha Qatar. PO BOX No # 285226

    rdPhone: +974 70593753, +974 33890642 Date of Birth: 3 September 1986

    Email: ntnarmada@gmail.com

PROFESSIONAL & CORPORATE EXPERIENCE PROFESSIONAL & CORPORATE EXPERIENCE

    FACULTY (Department of Chemistry)

FATHIMA MATRICULATION HSS JULY’ 07 – APRIL ‘08

Snapshot of Job Profile/Area of Exposure: Faculty (Department Of Chemistry).

    SENIOR ANALYST/ DOCUMENT CONTROLLER

Accenture Credit Services Pvt Ltd (formerly Zenta) JUNE’ 08 JANUARY ‘12

     TMAbout Organization: A Senior Analyst in Accenture Credit Services Pvt Ltd (Formerly as Zenta and Global

    Realty Outsourcing (GRO) who is a leading provider of Business Process Outsourcing services & Knowledge Process Outsourcing services to the commercial and residential mortgage industry in the United States). Accenture credit services currently handle analytical processes related to the investment, financing and servicing of commercial and residential assets.

    PROCESS LEADER & SME

WIPRO Pvt Ltd MARCH’ 12 JULY ‘13

    Snapshot of Job Profile/Area of Exposure: Managing 16 member team of analysts and senior analysts on Payment processing.

CORPORATE EXPOSURE ON MORTGAGE SERVICING CORPORATE EXPOSURE ON MORTGAGE SERVICING

    1. RESIDENTIAL MORTGAGE SERVICING

    Business Process : Expertise in Arm audit, Loan boarding process and Taxline setup Organization : Accenture Credit Services Pvt Ltd.

    Snapshot of Job Profile/Responsibilities/Area of Exposure:

    ; Boarding, Auditing and Validating the Residential Mortgage Loans Information using Client Applications. ; Hands on Experience on Tools and creation of MACROS for the process to improve productivity and

    minimize TAT for Loan Process.

    ; Quality checking of processed loans by other Analysts.

    ; Process and Team Management.

    NARMADA T NARMADA T

    thBuilding No# 38, Al Yaqoot Street, Flat no# 9, 5 floor,

    Mughalina, Doha Qatar. PO BOX No # 285226

    rdPhone: +974 70593753, +974 33890642 Date of Birth: 3 September 1986

    Email: ntnarmada@gmail.com

2. RESIDENTIAL MORTGAGE SERVICING

    Business Process : Payment processing

    Organization : WIPRO Pvt Ltd

    Snapshot of Job Profile/Responsibilities/Area of Exposure:

    ; Handling 16 member team comprises of analysts and senior analysts. ; Analysis of Mortgage loan in different stages and make payments such as escrow, interest principal and

    fees using unapplied funds from the account.

    ; Opening CIT as per investor guidelines.

    ; SME and a trainer having expertise in training new joiners pertaining to mortgage domain ; Process and Team Management.

    ; Client email handling and MIS reports.

AWARDS & ACCOLADES AWARDS & ACCOLADES

    ; KAIZEN BRONZE AWARD, consecutively two times for developing automations and initiating process

    improvement ideas.

    ; ICON AWARD of the Month, for Dedication, Responsible and Accountability of Work. ; EMPLOYEE OF THE MONTH AWARD, for commitment of work and proven success. ; KUDOS AND KEY PERFORMER AWARD, for producing the highest number of loans with minimal

    experience during initial period of employment in Zenta.

    NARMADA T NARMADA T

    thBuilding No# 38, Al Yaqoot Street, Flat no# 9, 5 floor,

    Mughalina, Doha Qatar. PO BOX No # 285226

    rdPhone: +974 70593753, +974 33890642 Date of Birth: 3 September 1986

    Email: ntnarmada@gmail.com

REFERENCES: Saithilak Chandran REFERENCES:

     Qatar Airways

     Emp Id :- 46774

     Mobile :- +974 33132419

DECLARATION DECLARATION

    I hereby declare that the above information is true to my knowledge and belief. I will ensure always and serve

    my level best to your esteemed concern.

Date: Yours Sincerely,

    Place: (Narmada T)

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