DOC

BRS Tee Time Manager - Options and Pricing

By Vincent Hayes,2014-04-07 21:08
11 views 0
BRS Tee Time Manager - Options and Pricing

    Tee Time Manager

    &

    Online Booking Facilities

     Company Confidential and Copyright 2005 BRS Systems 31 Burnside Park, Belfast, Northern Ireland, BT8 6HU Web: www.brssystems.com Telephone: 02890-580363 Email: info@brssystems.com

Quotes from some of our customers

Administration Module

    'It's a fantastic tool for tee management. I can see immediately my peak times and my slack times, and adjust our green fee rates to encourage visitors to play in the slack periods.' 'The best thing for me as the manager is I now have a clear picture of

    what's happening on the course, day-to-day, month-to-month. It's reduced the time spent dealing with bookings, phone-calls, and so on. Unlike the old system, every booking's accountable.' Tom Sheridan, General Manager, Old Conna Golf Club

“Installing the BRS Tee Time Manager has proved a good decision; the system‟s very user-friendly and the training was so

    Straightforward, it could be done over the „phone by Brian Smith talking our girls through things while they were online. It‟s also very reliable; there‟s been no downtime, a point which concerned us after our previous experience.” Eamon Mangan,

    Director, Carne Golf Club, March 2006

    The administration staff love the system. They all say that it makes their life so much easier. They can see, on screen, immediately, what times, days, weeks are booked, it allows them to put messages on a time sheet for the proshop to implement in relation to play/prices/format of play, etc. All in all, this system is one of the best administrative investments ever made, by

    the Club. Austin Colley, General Manager, Enniscorthy Golf Club, Wexford, Ireland. May 2006

    “The BRS Tee Time Manager is an absolutely brilliant system, and I think it‟s the way to go for every club. Its concept is based on simplicity. We‟re now 100% online, there‟s no paperwork, unless we want the various reports out of the BRS system to help us manage the complex.” Christopher Brooke, Galgorm Castle Golf Club, Galgorm, June 2005

    Members Booking Module th“He went live last Tuesday (25 April 2006) with Member booking and already the phone calls are down by 50%. We used to spend 20 hours a week handling phone calls from Members for bookings. This is already down to 10 hours a week and my target is 5 hours per week”. Note: That‟s a saving of 3600 hours per year at ?10/hour = ?36k. Pat Nagle, General Manager,

    Charleville Golf Club, Cork, May 2006

Before the BRS system was introduced I‟d be one the phone for 2-3 hours solid taking booking from members. Last Friday

    when the timesheet went live I took only 3 phone calls from members. All other booking were done by member over the internet by themselves. In addition to that, I no longer have to take calls from members „Cancel me off the timesheet‟, „Move

    my booking‟, „I‟ll call you back‟ etc. The BRS system is a brilliant system. Philip Farrell, PGA Professional, Ardglass Golf

    Club. May 2006

“Since members booking was introduced the number of phone calls to the pro-shop and admin staff from members has

    dropped by 80%”. Kevin Steven, General Manager, Holywood Golf Club, Holywood. May 2006

    The success of the system, with the membership, is highlighted by the fact that more than 60% of the full members (both Ladies and Gent 8u7s) are registered on the system, and more importantly, using the system. It has reduced our telephone calls from members, both to the office/bar/pro shop, by 60 to 70%, since we started using the system properly, in January 2006. Austin Colley, General Manager, Enniscorthy Golf Club, Wexford, Ireland. May 2006

Visitor Booking Module

    “The BRS Tee Time Manager was installed in June 2005, and we‟ve seen extra revenue being generated. More and more people are booking online, and green fee volumes are increasing, as are the advanced bookings that we‟re taking. It means that with special offers and our online facilities, we can combat the 2-for-1 schemes and attract our own visitors, not just once but

    again and again.” Christopher Brooke, Galgorm Castle Golf Club, Galgorm, June 2005

     “Without any specific marketing, we‟re already seeing bookings every day for visitors. It‟s so much easier for the girls on the

    front desk to take calls and use the online system to capture all the details of our visitors on the system. In turn, that builds our

    own visitor and therefore marketing database, which the BRS system enables us to send group e-mails to.” Eamon Mangan,

    Director, Carne Golf Club, March 2006

    'The BRS Tee Time Manager has reduced significantly the 20-30 e-mails we used to get everyday asking if this day or that time was available which of course we then had to respond to, check, and so on. Now, people just select the times we decide to make available at the green fees we set, and they pay online there and then. Our overseas visitors can now book online while

    most of us are asleep and be guaranteed their tee-time. The system‟s very user-friendly, both for us on the administrative side,

    and more importantly, for the golfers, whether regulars or new visitors to Ardglass.‟ Debbie Polly, General Manager,

    Ardglass Golf Club, Ardglass. Jan 2005

    Company Confidential and Copyright 2005 BRS Systems 2 31 Burnside Park, Belfast, Northern Ireland, BT8 6HU Web: www.brssystems.com Telephone: 02890-580363 Email: info@brssystems.com

    Testimonials

    Below are two recent testimonials from existing customers:

    Austin Colley, General Manager, Enniscorthy Golf Club, Wexford, Ireland. May 2006

    Since beginning to use the system in October, I can only sing its praises.

    The membership, for the most part, saw the advantages of the system, namely, (a), they could book from home or work, (thus not have to ring the Pro Shop, how many times until they got through), and (b), they did not have to be in the Clubhouse , (when the time sheets issued on a Friday evening), to obtain a prime slot.

    The membership regards the system as providing everybody with "equal opportunity", in the booking of "prime Slots".

    The success of the system, with the membership, is highlighted by the fact that more than 60% of the full members, (both Ladies and Gent 8u7s) are registered on the system, and more importantly, using the system.

    From an administration point of view, the system has done away totally with the dreaded "double booking".

    It gives us the capability of looking forward to see what the projected green fee revenue is for the next week, fortnight, month, and so allows us to see where we have blank days, and so tailor our advertising and promotion, to suit.

    It has reduced our telephone calls from members, both to the office/bar/pro shop, by 60 to 70%, since we started using the system properly, in January 2006.

    The administration staff love the system. They all say that it makes their life so much easier. They can see, on screen, immediately, what times, days, weeks are booked, it allows them to put messages on a time sheet for the proshop to implement in relation to play/prices/format of play, etc.

    It allows them to set up titles for each day's competition, weeks ahead, so showing them available time for visitors/societies/classics, and most importantly, internet booking.

All in all, this system is one of the best administrative investments ever made, by the Club.

    Wilma Erskine, Secretary Manager, Royal Portrush Golf Club

    „We used to have a manual system comprising a tee time sheet for every day, for both courses. It worked well, but was inevitably labour intensive. All that information was loaded on to the new online system. It‟s speeded things up

    significantly for the office and the golfers, and people can now book caddies and meals as well, which is a great advantage.‟

„The great thing about the new BRS system is the reports I can get from it. I can check the revenues for the month ahead,

    and the deposits we‟ve taken. All this sort of thing is an enormous help to the Committee members as well, of course. As we build up the usage and the records, we will start to compare year-on-year, and month-on-month. As the system captures the visitors‟ e-mail addresses, so we‟re also building a valuable database for future marketing.‟

„We resisted computerised tee time booking for a long time, but BRS has done a great job, tailoring their system to give

    us all the things we want. And now when I get asked, „What are the bookings looking like?‟, I can give the answer quite easily with the click of a mouse. We‟re also getting a much clearer picture of the courses‟ usage. Best of all, the

    Committee members love it!‟

    Company Confidential and Copyright 2005 BRS Systems 3 31 Burnside Park, Belfast, Northern Ireland, BT8 6HU Web: www.brssystems.com Telephone: 02890-580363 Email: info@brssystems.com

Introduction

    The BRS Tee Time Manager is recognised as the market leading Internet based tee time management system in Ireland and the U.K, with over 70 installations in Ireland alone. Constant innovation and development, listening to the customer and delivering first class solutions and support has underpinned our success. Nothing is too much trouble! Its features include:

    o 18 hole, 9 hole, two tee start and multiple course clubs

    o Full enquiry handling system for society bookings

    o On-line booking system for Members to book via the club web site

    o On-line booking system for Visitors to book and pay via the club web site

    o Over 35 management reports including booking status, revenue and course usage

    The BRS Tee Time Manager will bring your golf club many benefits including:

    o Improved efficiency

    o Improved management

    o Increased revenue

    o New marketing opportunities

    o A better understanding of how your course is being used

    o Reduced phone calls from members and visitors

    o and many more ...

    Don't take our word for it, please speak to one of our many happy customers from the list

    provided, or contact us directly for a club in your area.

Our Customer List Includes

     Club Name (Ireland) Club Name (UK)

    Royal Portrush St. Annes Old Links

    Castlerock Tandridge

    County Sligo (Roses Point) Woodlands Manor

    Carne The Springs Hotel and Country Club

Overview of BRS Systems

    BRS Systems was founded in 2003 by Rory Smith and Brian Smith who are keen golfers and currently members of Ardglass and Belvoir Park Golf Clubs. Between them they have over 20 years experience in the software industry, a large proportion of which has been in Internet related projects.

    Rory Smith BEng MSc MIEI - Graduated from Queens University in 1989 with a BEng in Electrical and Electronic Engineering and an MSc in Computer Science. Prior to BRS Systems, worked 4 years in Short Brothers PLC and 9 Years in Nortel Networks.

    Dr Brian Smith BSc PhD MIEI - Graduated from Queens University in 1995 with a BSc in Information Technology and a PhD in Electrical Engineering. Prior to BRS Systems, worked 5 years in British Telecom and 1 year in Nortel Networks.

    Company Confidential and Copyright 2005 BRS Systems 4 31 Burnside Park, Belfast, Northern Ireland, BT8 6HU Web: www.brssystems.com Telephone: 02890-580363 Email: info@brssystems.com

Main Features

Club Admin Tee Booking Module

    This includes the following features:

    - Very easy to use

    - All types of single and group Bookings (Members, Visitors, Societies, Competitions, Teams, Reserved etc)

    - Define your own types of bookings e.g. Tour Operator, a local hotel etc.

    - 35+ Detailed Management Reports (course usage graphs, revenue, playing schedule, list of societies, no shows, etc)

    - Manage your Green Fee Rates

    - Manage buggies, trolleys, caddies, golf clubs etc and their revenue

    - Food and Beverage management / revenue

    - Automatically generated booking confirmation (by email and post)

    - Email booking confirmation from multiple templates (defined by the club)

    - Daily/monthly views

    - Multiple user levels - password protected

    - Full history of all booking transactions

    - Email marketing tools (Bulk Email)

    - Search facility

Members Tee Booking Module

    This is an optional additional module allowing members to book on-line. This module includes the following features:

    - Members can book tee times on the web site 24 x 7 without having to phone the club

    - The club are in complete control over which times are available for members to book

    - The club can define the number of days in advance a member can book

    - The club can define the number of tee times per day a member can book

    - Members can access the system using their club membership number and a registered password

    - There is a complete history of all member bookings

    - Members can not modify or delete bookings made by other users

    - Club can activate/deactivate each member and can add/edit/delete member details

    - Reports on how often every member has played the course and no-shows.

    - Email marketing to members (all or selected membership categories)

Visitor Tee Booking Module

    This is an optional additional module allowing visitors to book and pay on-line. This module includes the following features:

    - Visitors can book tee times on the web site 24 x 7

    - Visitors pay for their golf through the web site using secure credit card transactions

    - Visitor personal details are recorded such as name, address, and email address for future marketing

    - Visitors receive an email confirmation message for each booking

    - Visitors receive a unique booking reference number for each booking

    - Club can allocate specific tee times available for visitors to book via the Internet

    - Club can set different green fee rates for different times of the day

    - Club can set different green fee rates for 1-ball, 2-ball, 3-ball and 4-ball

Room / Facility Booking Module

    The Room/Facility Booking System Module permits the club to manage bookings of other entities within the club

    such as Function Rooms, Restaurant or Golf Lessons. This module includes the following features:

    - Suitable for booking Function Rooms, Restaurant Tables, Tennis Courts, Golf Lessons and more

    - Any number of items can be managed

    - Stores booking details and contact details of each booking

    - Daily/monthly views

    - 3 user levels - password protected

    - Full history of all booking transactions

    - Many Reports (booking summary, daily activity, single bookings, etc)

    Company Confidential and Copyright 2005 BRS Systems 5 31 Burnside Park, Belfast, Northern Ireland, BT8 6HU Web: www.brssystems.com Telephone: 02890-580363 Email: info@brssystems.com

    Key Benefits

    Club Admin Tee Booking Module

    ; The speed and ease at which administration staff and professionals can check and make single bookings, group

    bookings and multiple week bookings should save at least 4 man days per month over an existing diary systems. ; Multiple users (Pro, Staff, Sec/Man) can login, see availability and book at the same time from any location. ; The system is a real-time system, which means that booking information is accurate to the second for all users from

    any location worldwide. This speeds up the booking process and prevents double bookings. ; Over 30 management reports can be generated in seconds, eliminating the need for time-consuming paperwork. ; Green fee revenue can be monitored on a daily, weekly, monthly or yearly bases for previous years and the year ahead. ; The course usage graphs and reports provide an accurate picture of exactly how your course is bring used. They

    indicate the peak and off-peak times along with who is playing when. This allows you to maximise the use of your

    course without impacting the members.

    ; The system automatically builds up your visitor and society contact database, allowing the club to increase

    revenue through more effective marketing. Previous customers can be targeted by email for example to promote a

    particular event, offer a special deal, or to encourage the customer to become a member of the club. ; Less time spent on hardware problems, software problems, viruses or upgrades. We look after all this. All

    software upgrades are installed for you remotely via the Internet by BRS Systems.

    ; No need to write time consuming letters to visitors and societies. The system generates letters for you.

    ; The System allows you to email the booking confirmation in seconds, saving you the time and cost of posting a

    letter.

    ; Complete history of all operations: Less time wasted trying to find which member of staff took a particular booking.

    The system automatically records who took each booking along with the date and time of the booking operation. ; Allow you to identify 'No-shows' for competitions and other times.

    Members Booking Module

    ; Improves member service by allowing members to check tee time availability or reserve tee-times from their home

    or office.

    ; Significantly reduces phone calls to club office and professional shop, reported 70-80% reduction in phone calls for

    Saturday competition.

    ; Reduces abuse of the competition time sheet and the number of 'no shows' as the system maintains a complete

    history of all booking transactions. This allows the club to quickly identify 'no shows' and has proved to act as a

    deterrent to members booking times and then not showing up.

    ; Reduces communication costs between member, professional, staff, team captains, and council members. ; Automatically enforces club policies. e.g. Number of tee times per member, who can play in the competition, etc. ; Provides detailed statistics on how often and when Full Members, Seniors, Ladies, Juveniles etc. are using the course. ; Provides detailed statistics on how often each member in the club is playing the course.

    Visitor Booking Module

    ; Increases green fee revenue by providing a booking service 24/7, therefore enabling visitors to book outside office

    hours.

    ; Reduces administration time and cost dealing with phone calls and emails as visitors can check availability and

    book on-line without having to contact the club.

    ; Maximises green fee revenue by offering reduced rates at off peak times. e.g. Early bird, twilight, 9-hole.

    ; Automatically populates the contact database with contact details including email address for future marketing

    opportunities.

    ; Increases green fee revenue as credit card details are held to secure green fee income, which reduces “no-shows”.

    ; Reduces phone calls to the club for corporate events / large societies. Let corporate events / large societies organisers

    manage their own timesheet and relay that to their members.

    ; Creates a professional and progressive image for visitors to the club web site.

    ; Increases open week participation by allowing open week bookings on-line.

    Company Confidential and Copyright 2005 BRS Systems 6 31 Burnside Park, Belfast, Northern Ireland, BT8 6HU Web: www.brssystems.com Telephone: 02890-580363 Email: info@brssystems.com

Options and Pricing

    This is a summary of the various options available for installation; training and support of the BRS Tee Time Manager.

Product Options

    The BRS Tee Time Manager comprises 4 modules (Club Admin Module, Members Booking Module, Visitor Booking Module and Room / Facility Booking Module). These modules can be provided in different combinations depending on individual club requirements.

First Year Pricing Including Setup

    Setup Hosting Maintenance Support Options Total Price

    Club Administration Module ?495 / ?745 ?150 / ?225 ?100 / ?150 ?250 / ?375 ?995, ?1495.

    Members Booking Module ?245 / ?370 ?75 / ?113 ?50 / ?75 ?125 / ?187 ?495, ?745.

    Visitor Booking Module ?245 / ?370 ?75 / ?113 ?50 / ?75 ?125 / ?187 ?495, ?745.

    Room/Restaurant/Facility Booking ?145/ ?220 ?50 / ?75 ?25 / ?38 ?75 / ?112 ?295, ?445.

    Module

    If a club takes all 4 modules, ?995 / ?1495 ?300 / ?450 ?200 / ?300 ?500 / ?750 ?1995, ?2995.

    Note: All prices are excluding VAT

Subsequent Year Pricing

    Hosting Maintenance Support Options Total Price / Year

    Club Administration Module ?150 / ?225 ?100 / ?150 ?250 / ?375 ?500, ?750 / year

    Members Booking Module ?75 / ?113 ?50 / ?75 ?125 / ?187 ?250, ?375 / year

    Visitor Booking Module ?75 / ?113 ?50 / ?75 ?125 / ?187 ?250, ?375 / year

    Room/Restaurant/Facility Booking Module ?50 / ?75 ?25 / ?38 ?75 / ?112 ?150, ?225 / year

    If a club takes all 4 modules, ?300 / ?450 ?200 / ?300 ?495 / ?745 ?995, ?1495 / year

    Note: All prices are excluding VAT

27 Holes and 36 Hole Courses

    ; For 27 hole courses the hosting, maintenance and support is 25% more.

    ; For 36 hole courses the hosting, maintenance and support is 50% more.

Training

    A half days training is recommended to cover all aspects of the system. A full day is recommended if training is split into 2 groups. Additional training can be provided if required.

    Training Options Price (excluding VAT)

    Remote training by phone (4hrs) ?160 / ?240 or ?40/hr

    Half-day staff training ?250 / ?375

    Full-day staff training ?350 / ?525

Club Computer Hardware and Software Requirements

    Since this is an Internet based system, all the club needs to operate the system is a computer with an Internet connection. You do not need to purchase additional computer hardware or install additional software. Broadband Internet is recommended but the system is designed to work with a standard dial-up connection.

    Company Confidential and Copyright 2005 BRS Systems 7 31 Burnside Park, Belfast, Northern Ireland, BT8 6HU Web: www.brssystems.com Telephone: 02890-580363 Email: info@brssystems.com

    Included in the Yearly Price

    All aspects of the system need to be supported 365 days per year. Support is included in the product prices and covers the

    following related costs and activities.

     Hosting

    ; 24 x 7 web hosting with unlimited use. nd; Daily backups of all booking data to 2 independent server.

    ; Real-time backups of every transaction.

    ; Email backup of the next month‟s bookings sent to the club automatically every night.

    ; Security of booking data against viruses, hackers, theft, fire, power outages.

    ; Computer software licenses to run the booking system (Operating System, Anti Virus Software,

    Firewall, etc)

    ; Computer hardware on which to run the booking system.

    Maintenance

    ; Upgrades (typically 6 / year)

    ; Tailoring of the system to meet the needs of your club.

    Support

    ; Telephone and email support 7 days a week.

    ; Remote training - no charge for first 4 hrs. (New staff, New features).

    ; Callouts should they be required.

    ; Upgrades applied and tested automatically by BRS.

    ; Training Videos.

    There are no hidden costs.

    Why Choose the BRS Tee Time Manager?

    ; A proven track record for:

    o Support.

    o Training.

    o Quality of product.

    o Ease of use.

    o Ongoing development.

    o Tailoring of the system.

    ; According to our customers, it is the best Tee Time Management System on the market. ; A very comprehensive list of features.

    ; 70 very happy customers in Ireland alone [Please talk to any of them] ; On-line help and video tutorials.

    ; Hassle free - we look after the installation, backups and upgrades. ; A system that is very easy to use.

    ; A two-man development team dedicated to developing the system. ; Constant upgrades meaning you benefit from the feedback and features requested by all 70 clubs.

    ; Support team available 7 days a week.

    ; This system will help you increase your revenue and decrease your costs. ; The system is fully integrated with Online Tee Times (www.teetimes.ie).

    ; We‟re currently working with numerous other companies on the market including Genesys, Smart Club Solutions,

    Open Solutions, GC Gold (MH Systems) to provide golf clubs with a integrated solution from back office

    software through to the BRS Tee Time Manager.

    Company Confidential and Copyright 2005 BRS Systems 8 31 Burnside Park, Belfast, Northern Ireland, BT8 6HU Web: www.brssystems.com Telephone: 02890-580363 Email: info@brssystems.com

    Your Questions Answered

Administration Module

    ; Do you want 30% less admin time managing societies and visitor bookings?

    ; Do you want to be able to see the status of all your bookings in seconds?

; Do you want to be able to track which visitors/societies have paid a deposit, have an outstanding balance etc.?

    ; Do you want to be able to generate the report for your AGM in seconds?

    ; Do you want to be able to send booking confirmations by email in seconds?

; Do you want to build a marketing database of visitors‟ contacts?

    ; Do you want to be able to send mass or targeted marketing emails?

; Do you want to know who is using your course and when?

    ; Do you want to project your income, compare year-on-year income?

    ; Do you want to compare the actual versus the projected income?

; Do you want to get rid of all those paper timesheets?

Members Booking Module

; Do you want 75% less phone calls from members?

; Do you want to offer your members a better level of service?

; Do you want to build an accurate database of your members email without having to do any work?

; Do you want to stop abuse of the timesheet?

; Do you want to reduce queuing at the club for a tee time?

Visitor Booking Module

; Do you want an increase in revenue?

; Do you want your pro-shop open for bookings 24x7?

    ; Do you want visitors to be able to book without having to lift the phone?

    ; Do you want to build your marketing database automatically?

    The BRS Tee Time Manager and Online Booking facilities will do all the above and more. If your answer to any of these

    questions is yes, then please contact BRSgolf.com (+44 28 90 580363) to speak to one of our staff. Or go on to our website

    and request access to our ONLINE DEMO at www.brsgolf.com.

    Company Confidential and Copyright 2005 BRS Systems 9 31 Burnside Park, Belfast, Northern Ireland, BT8 6HU Web: www.brssystems.com Telephone: 02890-580363 Email: info@brssystems.com

Report this document

For any questions or suggestions please email
cust-service@docsford.com