Position Title Service Delivery Analyst

By Jill Lane,2014-03-28 03:31
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Position Title Service Delivery Analyst

    Community Safety Performance Analyst

    ; Based at CFA HQ - Burwood East

    ; 12 Month Contract

    ; $51,942 + Super

    CFA is one of the worlds largest and most highly regarded volunteer based emergency service organisations. CFA has an exciting opportunity for a Performance Analyst to provide support to the Community Safety Directorate in the monitoring and reporting of program service delivery across the State.

The Role

    The key focus of the role is to develop processes and systems to capture community safety service delivery data to monitor, analyse and report on program service delivery across the State. The position will also contribute to the development of community risk assessment tools that meet the needs of service delivery planning.

About You

    You will have demonstrated experience in the preparation of high quality reports and presentations together will excellent analytical and problem solving skills. Experience undertaking basic statistical analysis and high level Microsoft Excel skills are essential.

    For further information please contact Jude Kennedy, Coordinator Business Improvement Process on (03) 9262 8346.

To Apply

    Please send applications, addressing the key selection criteria (as outlined in the Position Description below) to or mail to HR thConsultant, PO Box 701, Mt Waverley, 3149 by 9am Monday 20 September


    CFA is an EEO employer

Position Title: Community Safety Incumbent: Vacant

     Performance Analyst

Position Number: Location: CFA HQ

Department: Community Safety Subordinate Positions: Nil

Reports to: Team Leader Community Risk

    & Fire Management Planning

Primary Purpose of the Position:

    To monitor and report on community safety service delivery across the State, including the maintenance of systems for the collection and storage of data, and the analysis and

    display of information to assist CFA service delivery planning.

Key Result Areas: Key Performance Measures:

    1. Service Delivery Analysis 1. Service Delivery Analysis

    ; Develop processes and systems for ; Agreed process implemented.

    capture of community safety ; Requirements for supporting ICT

    service delivery data. systems documented.

    ; Contribute to the development of ; Data collected and analysed to

    community safety service delivery assist strategic planning.

    strategies through the provision of ; High quality reports produced to

    service delivery information. agreed schedule.

    ; Construct and distribute reports on

    service delivery.

2. Data Management 2. Data Management

    ; Assist in development and ; Service delivery data is collected,

    introduction of data management stored, analysed and displayed in

    principles and practices within accordance with agreed data

    community safety. management practices.

3. Community Risk Assessment 3. Community Risk Assessment

    ; Contribute to the development of ; Construct risk information products

    community risk assessment tools as directed.

    that meet the needs of service ; Relevant sources of information

    delivery planning. identified and exploited.

Key Selection Criteria:


    ; Demonstrated ability to prepare high quality reports and presentations.

    ; Demonstrated analytical and problem solving skills.

    ; Demonstrated experience in undertaking basic statistical analysis.

    ; Demonstrated ability to deliver on project outcomes within tight time frames.

    ; Ability to work with minimal supervision and as a member of a small team.

    ; Strong written and verbal communication skills.

    ; Experience in Microsoft Excel


    ; Formal training in statistical analysis.

    Other Relevant Information:

    ; There will be a requirement to travel throughout Victoria.

    ; After hours and weekend work may be necessary.

    ; Driver’s license mandatory.

    ; Support other projects & functions as required & within competence. Prepared by: Jude Kennedy Date: July 2010

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