Donna L - DonnaChiacchiacom

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Donna L - DonnaChiacchiacomL,l,Donna,DONNA,donna

    Employers and Recruiters please visit website prior to reaching out via telephone

    Donna L.K. Chiacchia -

    50 Prospect Street, Whitinsville, MA. 01588 24/7/365 (508) 244-0308

    DLKC Resume Page 1


    ; Roles: Principal, Lead, or Senior Business Analyst Contract/Consulting or Program/Project Management ; Location: Massachusetts Metro-West, Boston, Worcester, or Providence, Rhode Island area ; Industries: Healthcare, Insurance, Information Technology, Financial Services, Retail, Marketing and Advertising

Professional Profile for Principal/Lead/Senior Business Analyst

    ; Twenty-five (25) years of experience as a Principal/Lead/Senior Business Analyst specializing in elicitation and

    facilitation of business and functional requirements

    ; Expert at engaging all levels of IT and Business staff into a consensus building, results oriented team

Core Competencies and Technical Skills

    Business Analysis (Process and System) Business Process Architecture/Analysis Process Mapping

    Data Modeling Test Plan Design and Execution Proof of Concept Design

    Wire Frame Design Web Service and eCommerce Training and Development

Operating Systems/Software/Databases: PC/Windows - Windows 7, Microsoft Professional Office, Visio, PowerPoint,

    Publisher, Project, SharePoint, Enterprise Reporting, Oracle Financials 11.i, HP-QC v10.0, Moxie Customer Spaces 9.1

    Professional Experience 2 EMC Consultant/Lead Business Analyst February 2012 to June 2013

     Business Technology Group e-Services

    ; Lead Consultant of Large Continuous Improvement Initiatives for a mission-critical, high visibility, customer facing

    application (Live Chat - Moxie Customer Spaces) including two (2) upgrades

    ; Facilitator of multi-level and cross functional e-Services work groups to elicit, validate and manage business requirements,

    deployment schedules and user acceptance testing for a B2B e-Bond application

State Street Financial Consultant/Principal Business Consultant April 2011 to January 2012

    Enterprise Risk Management Division Credit Engineering

    ; Responsible for facilitating workshops with all levels of business and systems management including Development, Quality

    Assurance, User Interface, and Data Base Administration teams for the customized version of the Fermat GEM (Global Exposure

    Monitoring) application.

    ; Responsible for all aspects of business and functional requirement elicitation for the Limit Management System (LMS)

    including 4 functional areas, 20 capabilities and 90 limit management task features.

RBS/Citizens Financial Group Consultant/Lead Business Analyst January 2011 to March 2011

    Cash Management Services Business Process Management Project

    ; Responsible for the collaboration of outside vendors, stakeholders, subject matter experts and end users in workshops and

    work session environments to implement a web based business process management system as a replacement to the

    current Cash Management system.

    ; Responsible for all aspects of composition of business analyst documentation including As-Is/To-Be process flows,

    requirement specifications, business rules, functional requirements, uses cases and wire-frames.

    Employers and Recruiters please visit website prior to reaching out via telephone

    Donna L.K. Chiacchia -

    50 Prospect Street, Whitinsville, MA. 01588 24/7/365 (508) 244-0308

    DLKC Resume Page 2

FM Global & Affiliated FM Consultant/Senior Business Analyst April 2010 December 2010

    Client e-Business Systems Client Technology Interface Extranet Project

    ; Coordinated seven (7) product areas of a worldwide initiative to implement an extranet web based platform (CTI Client

    Technology Interface) for brokers and clients of Affiliated FM. Product areas included: Policy, Claims, Engineering Data and

    Delivery, Resource Library, Marketing Center, Subscription to Alerts, and Map Center.

    ; Facilitator of multi-level and cross functional business teams to elicit, validate and manage business requirements

    DentaQuest (Delta Dental) Consultant/Principal Business Analyst July 2009-March 2010

    IT Application Services Windward & Oracle Financials Integration

    ; Principal Business Analyst for a team responsible for upgrading and integrating Oracle Financials with the Windward

    (claims processing) system that included 5 functional areas (Accounts Receivable, Accounts Payable, Cash Management

    2EMC Consultant/Senior Program Manager September 2008-April 2009

     EMC Global Services/ Global MSS Training & Development

    ; Created the mission, strategy and tactics for the Global Services Training Team 2009 strategic plan, made available to 3500

    members of the Global Services community.

    ; Designed a Service Readiness Program for steady-state and new product business including functional design document,

    uses cases and wire frames, to be utilized by the MSS community to enhance executive TCE initiatives.

Staples, Inc. Consultant/Senior Business Analyst January-June 2008

    Concurrent Role with MassHealth Jan-Apr 2008 Convenience Card and Procurement Card Projects

    ; Managed a team which re-engineered 17 functional tracks in a retail contract environment including the creation

    of all requirements documents, use cases, user test scripts and wire-frames which upgraded all functionality to

    be PCI compliant and brought the define phase of the project in 40% ahead of schedule.

Mass Health Consultant/Lead Business Analyst April 2007-April 2008

    Concurrent Role with Staples, Inc. Jan-Apr 2008 Commonwealth of Massachusetts Office of Health & Human Services- New MMIS Project

    ; Managed and facilitated five functional areas (Prior Authorization, Pre-Admission Screening, Member

    Management, Managed Care, and Customer Service) which included creating a business process engineering

    methodology, requirements documents, use cases, gap analysis, user testing, business and resource impact, and

    quality control reporting.

The Advantage Consulting Group Principal Business Consultant October 2000-March 2007

     Business Process, Organizational Development and Cultural Change systems

    ?? ; Responsible for the elicitation and facilitation of business requirements for the following programs: ProAct?? ?? Professional Activity Coordination Tools; SAMSystem for Activity Management; Let’s Get Organized?? Organizational Development, and Diamond Delivery SystemThe 4Cs of Re-Engineering a Professional

    Environment Cultural Change

    ; Streamlined the execution and delivery of an activity reporting system from 4 days to 4 hours through the ?creation and implementation of a business process tool set (SAM) realizing $1.4M annual savings and an 8:1 ROI

    (Dimension Data, client of The Advantage Consulting Group)

    Employers and Recruiters please visit website prior to reaching out via telephone

    Donna L.K. Chiacchia -

    50 Prospect Street, Whitinsville, MA. 01588 24/7/365 (508) 244-0308

    DLKC Resume Page 3

Clients and Employers by Industry

    Health Care Insurance Information Technology Financial Services Retail & Marketing 2 MassHealth- EOHHS Staples, Inc. FM Global EMCState Street Financial

    Boston, MA Hopkinton, MA Framingham, MA Johnston, R.I. Boston, MA

    DentaQuest OneAmerica Dimension Data RBS/Citizens Ingraham &

    (Delta Dental) (AUL) South Africa Cranston, R.I. Associates, Inc. Boston, MA Indianapolis, IN Boston, MA.

    Education, Groups and Associations

    BA/MA, Production Management International Academy of Performing Arts

    College Preparatory, Professional, Business Worcester Academy, Worcester, MA

    ABPMP - Association BPM Professionals Groups and Associations

    IIBA International Institute of Business Analysis

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