Effective conflict management
Conflicts, if not managed well, can have a significant negative impact on personal and organizational effectiveness.
Conflicts can distract people from their objectives; can decrease motivation; can block decision making, or the
implementation of decisions, and so on.
However, if managed well, conflicts can facilitate change, growth, and can strengthen the cohesion between people.
; Anybody who has been facing conflict at work;
; Both Chinese and foreigners;
; Managers of all levels, high-pos, key people.
; Understand the different types and sources of conflicts;
; Learn the 6 Steps of Conflict Resolution;
; Learn the 4 Conflict Styles, and gain a clear picture of your own conflict style tendencies;
; Learn the 9 major conflict management strategies, and how to choose the strategy according to the
; Learn conflict management tools and techniques.
The content is based on thoroughly researched models and tools of Organizational Behavior; and it is enriched with
case studies, exercises, discussions and personal experience.
The training uses learner centered interactive methodology:
; Interactive presentations;
; Case studies;
; Self-reflection and exercises;
; Role plays.