Alan Hill - SRK, Inc

By Alan Crawford,2014-03-27 22:36
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Alan Hill - SRK, IncAlan,Hill,Hill,Inc,Hill,Hill


    Twitter: @AlanHill8. • • Phone: (612) 819 1803 • Email:



    ; 10+ years business analysis experience, various industries, global enterprises

    ; Experience interacting with multiple business units and functional teams

    ; Experience with IT production environments, including in-house developed and package

    implementations, middleware, databases, networks, servers

    ; Project experience on ERP systems, Internet and Intranet systems

    ; Experience leading on shore and off shore teams

    ; Strong knowledge of IT processes, including ITIL change management, configuration management,

    release management

    ; Experienced with project management and project delivery methodologies and SDLC

    ; Solid knowledge of business analysis and modeling techniques

    ; Able to convey information to both technical and non-technical audiences ; Enjoy working in a team-oriented environment

    ; Proficient with Microsoft Office, Microsoft Access, SQL Server, Visio, Pivot Tables

    ; Strong problem solving/decision-making skills

    ; Ability to work independently with good judgment, curious and quick learner

    ; Consensus building facilitation skills

    ; Problem solving and analytical, creative thinker

    ; Excellent listening ability, enjoys working with ambiguity

    ; Over 20 years career experience, Associate of Electronics

    ; Analysis/Design ; Workflow process (SharePoint)

    ; QA, Usability, User Acceptance Testing ; Communication Management, JAD sessions

    ; Requirements Gathering and Analysis ; Business Modeling, Business Intelligence

    ; Kanban, Agile, Waterfall SDLC‟s ; Performance Management

    ; Solutions Architect ; International Team Leadership

    ; Process Improvement (MIRE) ; SQL queries, Reporting, Metrics, Pivot Tables


Military Career Advisor DEED, Workforce Centers 2009 to present

    Provide assistance to employees in transition through workshops, individual coaching and career

    referrals. Served on special projects as a Business Analyst.


    ; Invited to participate in launch of Enterprise-wide initiative to foster workplace accountability.

    ; Increased customers to 600/day by facilitating brainstorming sessions with partner agencies. ; Architected functional model for weekly job fair - increased attendance over 1,200%. ; Created communications strategy for Veterans Court project metrics, feedback and partner letters. ; Provided mobile architecture strategy for Hirewire, an innovative job seeker application. ; Created marketing video for veterans services used at job fairs and veteran events no cost.

    ; Presented over 100 workshops in 2010 to help unemployed job seekers return to work. ; Created the “Miracle Worker” book series on networking, resumes and interviewing for job seekers. ; Applications developed/used include:

    o Web 2.0, and, Sony Vegas Movie Studio,

    Microsoft Movie Maker, Paint Shop Pro, Prezi, Twitter, Wordpress

    o Excel 2010 Custom Reporting and Tracking

    o Visual Studio Express business automation and reporting

    o Word 2010 Custom slides for presentations

    ; Developed numerous business models and operational tools:

    ; Kanban Scheduling Model ; Talent Management Business Model

    ; Veteran Services Operating Model ; Organizational Resistance Model

    ; Health Care Business Model ; Company Cultures Assessment

    ; Latent Value Management Model ; System Scalability Model

Sr. Business Analyst / Consultant ActionCOACH 2007 to 2009

    Provide business systems consulting and mentoring services to business owners of companies ranging from 1 Million to 10 Million. Taught business owners marketing, operations, and financial statements/P&L‟s. Developed Business Intelligence systems for Marketing departments.


    ; Increased profitability 30% 90% percent; achieved through people development, team productivity

    and sales increases.

    ; Saved clients $20,000 to $50,000 in annual advertising by analyzing marketing strategies. ; Created marketing metrics systems to increase customer loyalty and referrals. ; Created values-based business systems to dramatically increase customer and employee loyalty. ; Presented several workshops on business fundamentals to business owners, always highly rated. ; Created 3 marketing videos for Employment Action Center, a prominent Twin Cities Non-Profit.

Data Center Operations Team Manager - Accenture 2004 to 2007

    Assembled and led a global Infrastructure Support team of 20+ people to provide 24/7 level 2 server support in the Best Buy Data Center for Wintel, Unix and Linux platforms.


    ; Recognized by peers as a trusted advisor and role model.

    ; Conducted JAD Business Case sessions for several managers to redesign their services. ; Successfully transferred support to offshore teams using a co-located, „follow the sun‟ model.

    ; Consulted internally to other managers as a Business Architect on offshore transition model. ; Created an innovative application turnover methodology (MIRE).

    ; Responsible for acceptance testing for re-engineered IT processes as part of IT re-alignment. ; Improved team efficiency - created Dashboards in SharePoint from Remedy, SQL and Pivot Tables. ; Developed SharePoint applications: Task Tracking, Change Order Tracking, Training and Customer

    Surveys. Created workflows using webparts, document storage libraries, lists and workspaces. ; Gave individualized training for other teams exploring SharePoint.

    Created knowledge bases and reports:

    SharePoint 2007; Created workflows; webparts, libraries, lists and workspaces

    SharePoint 2007; Site Administrator for rights and permissions

    SharePoint 2007; Developed Task Tracking, Change Order Tracking, Training, Surveys

    Intranet site; Defined User Interface, Administered site using Frontpage

    Remedy; Defined migration project plan, support flows and definitions, created reports

Data Center Operations Process Analyst Best Buy 2000 to 2004

    Developed and improved support processes, tools and training for a large-scale enterprise Data Center. Accomplishments:

    ; Created transition plan - Reduced Mainframe ticket escalations to Batch team over 50%. ; Improved inbound call process - Reduced call volume 82% thorough Interactive Voice Response. ; Converted application from Expert Advisor to Remedy - Expanded interaction of support teams. ; Created system architecture for online/intranet procedures website (Opsweb). ; Identified and established key performance metrics Dashboard for team workload performance. ; Standardized Websphere support; transitioned in 2 weeks.

    Created knowledge bases and reports; Intranet HTML; Expert Advisor, Remedy

    HTML; Defined User Interface, Hosted and Administered site

    Expert Advisor; Defined support flows and definitions, created reports

Operations Manager - Best Buy Dot Com 1998 to 2000

    Led and managed a team of 10 responsible for supporting the Best Buy website. Accomplishments:

    ; Created transition strategy and managed project for Data Center support of Dot Com systems 24/7. ; Improved interaction with support teams by converting from BatchMon to Expert Advisor. ; Created Business Intelligence Dashboard of key Dot Com performance metrics for CEO. ; Managed QA/Performance testing lab for Dot Com.

IT Director Opus 1998 to 1998

    Managed all IS functions for a national construction company, reporting to the CFO. Determined I. T. strategy to help senior executives achieve business objectives. Managed department capital and expense budgets. Assembled and led a 5-member technical team.


    ; Led deployment of the document management project for architecture blueprints. ; Initiated Year 2000 project, completed one year ahead of deadline.

    ; Developed Internet access policy and security standards.

    ; Developed remote access security strategy and implementation plan.

Client: Network Consultant Dougherty Financial 1998 to 1998

    Short term assignment with finance industry client for their Open Systems networking projects. ; Seamlessly integrated different business units' network applications and services. ; Advised on LAN/WAN design and managed the successful project to upgrade LAN hardware.

Client: Business Analyst / Consultant - Deluxe 1997 to 1998

    Short term assignment with a check printing company. Helped keep project on schedule, resolved communication bottlenecks between departments; Developed test plans to verify system programming; Developed technical diagrams and reports for communication with upper management and team members.

Nellcor Puritan Bennett IT Systems Manager 1996 to 1997

    Managed all IS functions for a medium-sized medical device manufacturing company. Accomplishments:

    ; Identified business needs and deployed cost-effective remote access solution. ; Developed strategy to improve sales communication using IVR system, designed to increase sales. ; Oversaw IS consolidation activities due to mergers and acquisitions.

HB Fuller Sr. Network Engineer/Project Manager 1994 to 1996

    Responsible for creating strategy, infrastructure and Wide Area Networks for Fortune 500 global manufacturer. Key leadership role in developing a cohesive, distributed support environment. Accomplishments:

    ; Led national PC training project. Set standards, selected vendor and managed rollout. ; Managed a nationwide Sales Force Automation project. Reduced data entry errors. ; Coordinated nationwide custom application development project teams.

    ; Created policies and procedures for LAN Administrators.

    ; Reduced travel costs by coordinating and implementing videoconferencing nationwide. ; Trained LAN Administrators in network support and successful approaches to customer service. ; Trained end users in classroom settings and provided superior desk-side support.


    Provided external LAN/WAN network consulting services for major accounts. Accomplishments

    ; Increased network performance over 100% on customer WAN‟s and LAN‟s.

    ; Established procedures and manuals for training new field personnel.

; Received prestigious employee recognition “Reach For Excellence” for outstanding customer service.

Dataserv - LAN ADMINISTRATOR 1992 TO 1993

    Administered all daily activities of a large network. ; Migrated applications and data across platforms with no downtime or customer disruptions.

    ; Designed a course to train technicians in hardware repair. ; Promoted to Project Leader.


    ; How to Write and Deliver Great Speeches, Toastmasters (2010) ; Executive Presentation Skills Master Class, Dr. Rich Allen (2008) ; Certified International Business Coach, International Business Coach Institute (2007)

    ; Mini-MBA?, University of Saint Thomas, Minneapolis, MN (2007) ; Mentoring Essentials, Online course series (2006)

    ; Accounting And Finance Basics For Business (2006)

    ; Data Analysis With Excel (Self Study, 2004)

    ; Business Analysis With Excel (Self Study, 2004)

    ; Information Technology Infrastructure Library (ITIL) Fundamentals, Pink Elephant (2003)

    ; Managing IT Projects, George Washington University (2000)

    ; Project Management, Fissure (1999)

    ; Lean Thinking (1998)

    ; Visual InterDev 6.0, Best Buy (1999)

    ; Running An Effective Help Desk (1998)

    ; Intermediate Access ‟95, New Horizons (1996)

    ; FOURTH SHIFT Manufacturing Accounting Software System Administration (1996) ; Associates Degree, Electronics, Northwestern Electronics Institute, Columbia Heights, MN (1989)


    ; Received Dataserv‟s most prestigious employee award, Reach for Excellence ; Former member of the Minnesota Multi-Housing Association (MMHA) ; Founding member, Best Buy Enterprise Architecture Board ; Awarded provisional patent an on innovative new project management methodology

    ; Former Executive Board Member The Whole Learning School

    ; Army Achievement Medal, Overseas Service Ribbon, MN Good Conduct Medal


    ; Workshop: Discover your Workplace Value Resume Critique (2010)

    ; Workshop: Social Media For Beginners (2010)

    ; Workshop: Social Media For Employers (2010)

    ; Workshop: It‟s Not Working, Now What? (2010)

    ; Workshop: Finding The Right Fit (2010)

    ; Video: Women In Transition Promotional (2009)

    ; Video: Jobs For Veterans Promotional (2009)

    ; Video: Employment Action Center Promotional (2009)

    ; Video: Global Community Transformation Promotional (2008) ; Video: Opportunities in Crisis (2008)

    ; Video: Selling Value (2008)

    ; Ebook: Applying Transformation Principles (2009)

    ; Ebook: Trade Based Corporate Structures (2008)

    ; Report: Support Turnover At Best Buy (2001)

    ; Report: E-Commerce In The Data Center Leveraging the Data Center For Competitive Advantage


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