BUSINESS ANALYST, BUSINESS SOLUTIONS ARCHITECT
Twitter: @AlanHill8. • miracleworker.wordpress.com • Phone: (612) 819 1803 • Email: firstname.lastname@example.org
; 10+ years business analysis experience, various industries, global enterprises
; Experience interacting with multiple business units and functional teams
; Experience with IT production environments, including in-house developed and package
implementations, middleware, databases, networks, servers
; Project experience on ERP systems, Internet and Intranet systems
; Experience leading on shore and off shore teams
; Strong knowledge of IT processes, including ITIL change management, configuration management,
; Experienced with project management and project delivery methodologies and SDLC
; Solid knowledge of business analysis and modeling techniques
; Able to convey information to both technical and non-technical audiences ; Enjoy working in a team-oriented environment
; Proficient with Microsoft Office, Microsoft Access, SQL Server, Visio, Pivot Tables
; Strong problem solving/decision-making skills
; Ability to work independently with good judgment, curious and quick learner
; Consensus building facilitation skills
; Problem solving and analytical, creative thinker
; Excellent listening ability, enjoys working with ambiguity
; Over 20 years career experience, Associate of Electronics
; Analysis/Design ; Workflow process (SharePoint)
; QA, Usability, User Acceptance Testing ; Communication Management, JAD sessions
; Requirements Gathering and Analysis ; Business Modeling, Business Intelligence
; Kanban, Agile, Waterfall SDLC‟s ; Performance Management
; Solutions Architect ; International Team Leadership
; Process Improvement (MIRE) ; SQL queries, Reporting, Metrics, Pivot Tables
Military Career Advisor – DEED, Workforce Centers 2009 to present
Provide assistance to employees in transition through workshops, individual coaching and career
referrals. Served on special projects as a Business Analyst.
; Invited to participate in launch of Enterprise-wide initiative to foster workplace accountability.
; Increased customers to 600/day by facilitating brainstorming sessions with partner agencies. ; Architected functional model for weekly job fair - increased attendance over 1,200%. ; Created communications strategy for Veterans Court project – metrics, feedback and partner letters. ; Provided mobile architecture strategy for Hirewire, an innovative job seeker application. ; Created marketing video for veterans services used at job fairs and veteran events – no cost.
; Presented over 100 workshops in 2010 to help unemployed job seekers return to work. ; Created the “Miracle Worker” book series on networking, resumes and interviewing for job seekers. ; Applications developed/used include:
o Web 2.0 – youtube.com, LinkedIN.com and meetup.com, Sony Vegas Movie Studio,
Microsoft Movie Maker, Paint Shop Pro, Prezi, Twitter, Wordpress
o Excel 2010 – Custom Reporting and Tracking
o Visual Studio Express – business automation and reporting
o Word 2010 Custom slides for presentations
; Developed numerous business models and operational tools:
; Kanban Scheduling Model ; Talent Management Business Model
; Veteran Services Operating Model ; Organizational Resistance Model
; Health Care Business Model ; Company Cultures Assessment
; Latent Value Management Model ; System Scalability Model
Sr. Business Analyst / Consultant – ActionCOACH 2007 to 2009
Provide business systems consulting and mentoring services to business owners of companies ranging from 1 Million to 10 Million. Taught business owners marketing, operations, and financial statements/P&L‟s. Developed Business Intelligence systems for Marketing departments.
; Increased profitability 30% – 90% percent; achieved through people development, team productivity
and sales increases.
; Saved clients $20,000 to $50,000 in annual advertising by analyzing marketing strategies. ; Created marketing metrics systems to increase customer loyalty and referrals. ; Created values-based business systems to dramatically increase customer and employee loyalty. ; Presented several workshops on business fundamentals to business owners, always highly rated. ; Created 3 marketing videos for Employment Action Center, a prominent Twin Cities Non-Profit.
Data Center Operations Team Manager - Accenture 2004 to 2007
Assembled and led a global Infrastructure Support team of 20+ people to provide 24/7 level 2 server support in the Best Buy Data Center for Wintel, Unix and Linux platforms.
; Recognized by peers as a trusted advisor and role model.
; Conducted JAD Business Case sessions for several managers to redesign their services. ; Successfully transferred support to offshore teams using a co-located, „follow the sun‟ model.
; Consulted internally to other managers as a Business Architect on offshore transition model. ; Created an innovative application turnover methodology (MIRE).
; Responsible for acceptance testing for re-engineered IT processes as part of IT re-alignment. ; Improved team efficiency - created Dashboards in SharePoint from Remedy, SQL and Pivot Tables. ; Developed SharePoint applications: Task Tracking, Change Order Tracking, Training and Customer
Surveys. Created workflows using webparts, document storage libraries, lists and workspaces. ; Gave individualized training for other teams exploring SharePoint.
Created knowledge bases and reports:
SharePoint 2007; Created workflows; webparts, libraries, lists and workspaces
SharePoint 2007; Site Administrator for rights and permissions
SharePoint 2007; Developed Task Tracking, Change Order Tracking, Training, Surveys
Intranet site; Defined User Interface, Administered site using Frontpage
Remedy; Defined migration project plan, support flows and definitions, created reports
Data Center Operations Process Analyst – Best Buy 2000 to 2004
Developed and improved support processes, tools and training for a large-scale enterprise Data Center. Accomplishments:
; Created transition plan - Reduced Mainframe ticket escalations to Batch team over 50%. ; Improved inbound call process - Reduced call volume 82% thorough Interactive Voice Response. ; Converted application from Expert Advisor to Remedy - Expanded interaction of support teams. ; Created system architecture for online/intranet procedures website (Opsweb). ; Identified and established key performance metrics Dashboard for team workload performance. ; Standardized Websphere support; transitioned in 2 weeks.
Created knowledge bases and reports; Intranet HTML; Expert Advisor, Remedy
HTML; Defined User Interface, Hosted and Administered site
Expert Advisor; Defined support flows and definitions, created reports
Operations Manager - Best Buy Dot Com 1998 to 2000
Led and managed a team of 10 responsible for supporting the Best Buy website. Accomplishments:
; Created transition strategy and managed project for Data Center support of Dot Com systems 24/7. ; Improved interaction with support teams by converting from BatchMon to Expert Advisor. ; Created Business Intelligence Dashboard of key Dot Com performance metrics for CEO. ; Managed QA/Performance testing lab for Dot Com.
IT Director – Opus 1998 to 1998
Managed all IS functions for a national construction company, reporting to the CFO. Determined I. T. strategy to help senior executives achieve business objectives. Managed department capital and expense budgets. Assembled and led a 5-member technical team.
; Led deployment of the document management project for architecture blueprints. ; Initiated Year 2000 project, completed one year ahead of deadline.
; Developed Internet access policy and security standards.
; Developed remote access security strategy and implementation plan.
Client: Network Consultant – Dougherty Financial 1998 to 1998
Short term assignment with finance industry client for their Open Systems networking projects. ; Seamlessly integrated different business units' network applications and services. ; Advised on LAN/WAN design and managed the successful project to upgrade LAN hardware.
Client: Business Analyst / Consultant - Deluxe 1997 to 1998
Short term assignment with a check printing company. Helped keep project on schedule, resolved communication bottlenecks between departments; Developed test plans to verify system programming; Developed technical diagrams and reports for communication with upper management and team members.
Nellcor Puritan Bennett – IT Systems Manager 1996 to 1997
Managed all IS functions for a medium-sized medical device manufacturing company. Accomplishments:
; Identified business needs and deployed cost-effective remote access solution. ; Developed strategy to improve sales communication using IVR system, designed to increase sales. ; Oversaw IS consolidation activities due to mergers and acquisitions.
HB Fuller – Sr. Network Engineer/Project Manager 1994 to 1996
Responsible for creating strategy, infrastructure and Wide Area Networks for Fortune 500 global manufacturer. Key leadership role in developing a cohesive, distributed support environment. Accomplishments:
; Led national PC training project. Set standards, selected vendor and managed rollout. ; Managed a nationwide Sales Force Automation project. Reduced data entry errors. ; Coordinated nationwide custom application development project teams.
; Created policies and procedures for LAN Administrators.
; Reduced travel costs by coordinating and implementing videoconferencing nationwide. ; Trained LAN Administrators in network support and successful approaches to customer service. ; Trained end users in classroom settings and provided superior desk-side support.
Dataserv - PROJECT LEADER, NETWORK CONSULTANT 1993 TO 1994
Provided external LAN/WAN network consulting services for major accounts. Accomplishments
; Increased network performance over 100% on customer WAN‟s and LAN‟s.
; Established procedures and manuals for training new field personnel.
; Received prestigious employee recognition “Reach For Excellence” for outstanding customer service.
Dataserv - LAN ADMINISTRATOR 1992 TO 1993
Administered all daily activities of a large network. ; Migrated applications and data across platforms with no downtime or customer disruptions.
; Designed a course to train technicians in hardware repair. ; Promoted to Project Leader.
; How to Write and Deliver Great Speeches, Toastmasters (2010) ; Executive Presentation Skills Master Class, Dr. Rich Allen (2008) ; Certified International Business Coach, International Business Coach Institute (2007)
; Mini-MBA?, University of Saint Thomas, Minneapolis, MN (2007) ; Mentoring Essentials, Online course series (2006)
; Accounting And Finance Basics For Business (2006)
; Data Analysis With Excel (Self Study, 2004)
; Business Analysis With Excel (Self Study, 2004)
; Information Technology Infrastructure Library (ITIL) Fundamentals, Pink Elephant (2003)
; Managing IT Projects, George Washington University (2000)
; Project Management, Fissure (1999)
; Lean Thinking (1998)
; Visual InterDev 6.0, Best Buy (1999)
; Running An Effective Help Desk (1998)
; Intermediate Access ‟95, New Horizons (1996)
; FOURTH SHIFT Manufacturing Accounting Software System Administration (1996) ; Associates Degree, Electronics, Northwestern Electronics Institute, Columbia Heights, MN (1989)
AWARDS, AFFILIATIONS AND BOARD MEMBERSHIPS
; Received Dataserv‟s most prestigious employee award, Reach for Excellence ; Former member of the Minnesota Multi-Housing Association (MMHA) ; Founding member, Best Buy Enterprise Architecture Board ; Awarded provisional patent an on innovative new project management methodology
; Former Executive Board Member – The Whole Learning School
; Army Achievement Medal, Overseas Service Ribbon, MN Good Conduct Medal
REPORTS, VIDEOS AND BOOKS AUTHORED
; Workshop: Discover your Workplace Value – Resume Critique (2010)
; Workshop: Social Media For Beginners (2010)
; Workshop: Social Media For Employers (2010)
; Workshop: It‟s Not Working, Now What? (2010)
; Workshop: Finding The Right Fit (2010)
; Video: Women In Transition Promotional (2009)
; Video: Jobs For Veterans Promotional (2009)
; Video: Employment Action Center Promotional (2009)
; Video: Global Community Transformation Promotional (2008) ; Video: Opportunities in Crisis (2008)
; Video: Selling Value (2008)
; Ebook: Applying Transformation Principles (2009)
; Ebook: Trade Based Corporate Structures (2008)
; Report: Support Turnover At Best Buy (2001)
; Report: E-Commerce In The Data Center – Leveraging the Data Center For Competitive Advantage