BUSINESS ANALYST - Trang ch? - Ngân hàng Commonwealth

By Terry Mason,2014-03-27 23:25
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BUSINESS ANALYST - Trang ch? - Ngân hàng Commonwealthn,ng,Ng,Trang,trang,n g


Company Profile:

The Commonwealth Bank (Group) is Australia’s leading financial institution. It

    commenced operations in 1912 and since then it has been providing banking, investment, insurance, brokerage and other financial services to more than 10 million customers in Australia and around the world. The Group is also growing internationally with investments and operations in Australia, New Zealand, the US, Europe, Japan and the Asia-Pacific region.

Commonwealth Bank of Australia welcomes you to its first branch in Vietnam located

    in Ho Chi Minh City. Our branch offers a range of banking products and services such as personal and business banking accounts, home, personal and business loans, foreign exchange and international trade services. Our banking products are also supported by leading customer service and convenient access to your money using the hundreds of VNBC ATM machines in Ho Chi Minh City and across Vietnam.

Work for Australia’s leading bank – now operating in Vietnam

    When you choose a career in Vietnam with us, you will join a team of more that 40,000 people all over the world.

    Our people strive to deliver one shared vision:

    “To be the finest financial services organization through excelling in customer


    At the Commonwealth Bank we aspire to:

    _ Make our people feel valued

    _ Provide a service experience our customers appreciate

    _ Be respected and admired in our community

Contact Information:

Company name:


Company address:

    65 Nguyen Du Street, District 1, Ho Chi Minh City

Company website:

Company size:


Job Description:

    Are you a dynamic, energetic and self-motivated person looking for a challenging and rewarding career in an international bank? This is an excellent opportunity to build a career with the Commonwealth Bank of Australia Australia’s leading retail Bank. We

    are looking for a qualified Vietnamese national to work in our Head Office in Ho Chi Minh City in the position of Business Development Officer.

Key Responsibilities:

    ; Interact with customers both face-to-face and by phone to develop customer

    relationships, follow-up on sale opportunities and facilitate customer retention

    ; Pro-actively identify opportunities to better serve customers by demonstrating a

    high level of product knowledge gained through participation in ongoing training

    ; Resolve and respond to customer queries/complaints in a timely and effective


    ; Achieve customer service excellence by understanding and practicing the Bank’s

    customer service standards

    ; Achieve personal sales targets by adhering to the Bank’s sales and service


    ; Be alert for cross sales opportunities at every stage of customer interactions

    ; Develop and maintain internal and external referral sources and proactively seek

    external referrals from existing clients who are satisfied with the service provided

    ; Undertake training and coaching of internal lead referral sources

    ; Apply sales tools to assess financial risk within your position’s expertise, to

    protect the Bank’s assets and enhance the financial development opportunities of

    the customers

    ; Consistently maintain sales records and identify and explain any variances to your

    set targets

    ; Optimise the branch’s income by collecting appropriate customer fees

    ; Act as the ATM custodian

    ; Assist customers with account maintenance issues

    ; Assist the branch in achieving its overall sales targets by actively participating in

    any planned promotional activities and setting of sales targets

    ; Deal with overseas transactions as required, in full compliance with foreign

    exchange regulations and documentation requirements and other relevant laws

    and regulations of Vietnam

    ; Undertake home loan interviews as required

    ; Ensure customer applications are compliant prior to delivery to Loans Processing

    Centre and Lending Support cells

    ; Undertake any other tasks as required.

Job Requirements:

Year of experience: 1 - 3 year(s)

    Minimum career level: Experienced (Non Manager)

    Minimum education level: Bachelors


    ; Minimum 3 years experience in Banking, preferably within a sales / lending


    ; Bachelor degree in Accounting or a Finance related discipline

    ; Ability to work in a busy, commercial, competitive and target-driven environment

    ; Ability and willingness to develop sales and service skills

    ; Ability to interact with a wide range of customers and colleagues

    ; Demonstrated business development skills

    ; A desire and capacity to deliver excellent customer service

    ; The willingness to accept coaching and to coach others


    Interested candidates should send a cover letter and full curriculum vitae (CV) in English including your contact details and expected salary by email to

    Only short-listed candidates will be contacted via phone or email within two (2) weeks of your application for an interview.

The closing date for applications is 10 April 2012.

General Information:

Job Type: Full-Time Permanent

    Location: Ho Chi Minh

    Salary: Negotiable

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