Essential question: What is culture?
Cert III in IT, workbook pages 141-143
Review homework on page 141.
How would you deal with angry callers?
- Listen to the vent without interrupting
- Provide feedback to show you are listening
Discuss: What is culture?
“The behaviours of a particular social, ethic or age group.”
Is culture just to do with people coming from different cultures? Do different aged people have different cultures? Youth culture. Are there different social groups within the schoolyard? Has anyone been overseas and experienced a different culture?
24. What are some of the cultures that exist in your classroom? Elicit answers and then give time to write.
Questions: In your school? In Wodonga? In Albury?
What are some of the benefits of having people from different cultures in our area?
Tell story about teaching in Thailand.
- Blowing nose
- Bowing (wai) to principal
- Head at lower level than teachers when walking in the staffroom
- Don’t point your feet
What are some of the ways we can accommodate different cultures? -prayer rooms, no exams during ramadam, talk about teaching at RMIT and arguing with the existing
teachers about having exams on the days that the students were fasting. 25. Why is it important to accommodate different cultures? What happens when we don’t?
- There are anti-discrimination laws. These laws apply to everyone in the workplace and not
just the boss.
What are some cultural differences you can think of? 26. What are some ways to accommodate these differences in a school or workplace?
Eg, prayer rooms, religious holidays
Could conflict come up because of these differences? 27. What happens if there is conflict in the classroom? What conflict might happen? What would you do to resolve it? Could the same sort of thing happen in the workplace? How will conflict affect the workplace?
28. How do you think you might cope or how did you cope with different cultures when you are
working or have worked?
At Coles? During work experience?
Lots of IT business deals are made with China.
Do not use large hand movements. The Chinese do not speak with their hands. Your movements may
be distracting to your host.
Personal contact must be avoided at all cost. It is highly inappropriate for a man to touch a woman
Do not point when speaking.
To point do not use your index finger, use an open palm.
It is considered improper to put your hand in your mouth.
Always arrive on time or early if you are the guest.
Do not discuss business at meals.
Do not start to eat or drink prior to the host.
As a cultural courtesy, you should taste all the dishes you are offered.
Introductions are formal. Use formal titles.
The decision making process is slow. You should not expect to conclude your business swiftly.
Many Chinese will want to consult with the stars or wait for a lucky day before they make a
Present and receive cards with both hands.
Never write on a business card or put it in your wallet or pocket. Carry a small card case.