CORPORATE AND SUPPORT SERVICES
PORTFOLIO PLAN – 2007/2010
Mid – Year Monitoring Report
Corporate and Support Services – Portfolio Plan 2007-2010
To provide excellent political leadership for Corporate and Support Services, including
ensuring that the Council can become a top performer.
1 To meet the needs of people with differing needs within South Ribble by working in
partnership with other organisations, including tackling deprivation.
2 To achieve stronger, more active, sustainable communities throughout the borough and
encourage community and civic pride.
3 To maximise access to the Council, ensure exceptional customer service and
communication throughout the authority.
4 Overseeing the effective development and delivery of Personnel, Legal, Democratic,
Office, Revenues, Benefits, Benefit Investigation and Information Services.
Glossary of terms
BVPI - Best Value Performance Indicator
CAPS – the Council‟s Corporate Land and Property System
CRM – Customer Relationship Management System
ICT – Information and Communications
LAA – Local Area Agreement
LGIU – Local Government Information Unit
NNDR – National Non-Domestic Rates
This progress report has been produced in accordance with the guidance in the corporate
Performance Management Framework.
2. Summary of Progress
Detailed progress on the key actions is shown in the attached tables.
The progress being made is summarised below.
a) Overall position
Taken overall, good progress is being made.
b) Areas of significant progress / achievement
- Based on the recently published deprivation indices, the situation in the borough
has improved, as there are no longer any super output areas (parts of wards) in
the top 10% most deprived areas nationally.
- The review of Community Engagement is on track fir completion by the end of
- The “My Place” campaign and annual community consultation programme have
been completed and a “My Place” web-site has been established.
- Successful “Who runs this place?” events were held during Local Democracy
- The March 2010 target to resolve 90% Gateway enquiries at first point of
contact has been achieved already.
- Almost 86% of customers are satisfied with the way they are treated when
contacting the Council, which exceeds the 2009 target of 85%.
- The new ICT training facility opened in November 2007.
- The new Committee Admin. System (EGenda) is now live for internal purposes
and will be available to the public by May, 2008.
- Collection figures for both Council Tax and Business Rates (NNDR) are ahead
of last year‟s figures.
- Legal Services has retained the LEXCEL (Quality Standard) accreditation.
- A recent inspection from the Office of Surveillance Commissioners to assess
our compliance with the covert surveillance rules, was successful.
- The Benefits Services is on track to meet the challenging targets in the Plan.
c) Areas for Action/Concern
- The project to purchase a new electronic document and record management
system is running around three months late due to unexpected difficulties in
- The project to purchase a new Fraud Case Management System has been
delayed due to difficulties in finding suitable reference sites and the need to
ensure that the very latest Government requirements are available. A report on
the way forward will be presented to Cabinet in February 2008.
PORTFOLIO KEY TARGETS/PIs - POSITION AT 31/12/07 KEY ACTIONS KEY TARGETS/PIs - 2008/10 OBJECTIVES 2007/08
Supporting People with Differing Needs
1. To meet the needs of 1.1 Work with partners to 1.1 Revised approach 1.1 The borough‟s three most A team of research officers from people with differing undertake agreed with Partners deprived super output areas partner organisations in South needs within South neighbourhood profiling by 28 February 2008. rank outside the top 20% of Ribble Partnership have been Ribble by working in and develop a co- deprived areas by 2010. analysing the data held on our partnership with other