A guide to the Application for Public Housing
There are nine sections in the Application for Public Applying for public housing Housing. Public housing provides shelter and security for people in Please check which Sections you need to complete: need - especially those who have recently been homeless or need support. ; If you are a single applicant and not pregnant, fill out Sections A, B, C and D. You can skip Sections E The application is designed to give people who are eligible and F, and go to Section G on page 25 and continue for public housing the best possible chance of being to the end. housed.
; If you have depandents or you are pregnant, fill out That’s why, if you have recently been homeless or you
Sections A, B, C, D and E, then go to section G on have special support needs, or you require disability
page 25 and continue to the end. modifications you should use this opportunity to tell us.
Your circumstances may entitle you to be housed before
; If you have other household members aged 18 other people on the public housing waiting list.
years or older, fill out sections A, B, C, D, E and F,
This guide will help you fill in the Application for Public then go to section G on page 25 and continue to the
Housing. end. We can provide additional copies of Section F if
you have more than one household member
Please read the guide carefully all the way through before
Make sure that you sign the Acknowledgement, you begin.
declaration and consent on page 31.
If you need help Complete the checklist on page 33 of the form to make sure you have included all the information and If you need help to fill in the application, you could ask a documents we need. community service organisation, family member or friend to help you. When you have filled in the application and attached all the documents we have asked for, send your application Your local Housing Office can tell you about community to GPO Box 4057, Melbourne, Victoria 3001 or take it service organisations that can help, or arrange an into your local Housing Office. interpreter to help you. We will write to you within fourteen days from the date Our staff can provide you with advice, however we cannot we receive your application to tell you if your application fill out the application for you. has been approved or to ask for further documentation or information if required. How to fill out the application Need more information? Write in CAPITAL letters. If you have any questions, visit our website at Give us all the information and documents we ask for. If www.housing.vic.gov.au/applying-for-housing or contact you do not do so, it may take us longer to give you an your local Housing Office. answer about your application. A list of our Housing Offices is also available on our Generally, documents must be original documents (not website, and in the White pages government directory photocopies). Staff at your local Housing Office can under “Human Services”. photocopy documents for you.
This is so we can work together to provide you with the Section A best assistance possible. About you and your contact details Section D Here we ask for your personal information including your
Your housing history name, your date of birth, your sex, your marital status, your contact details, your residency status, your preferred
language and whether or not you need an interpreter. We ask where you are currently living and where you
were previously living so that we can better understand
your housing needs. Section B Income and assets If you are homeless or you have a history of being homeless, we may be able to house you sooner than Here we ask about the money you receive and the assets other people on the waiting list. you own. We also ask if you want to be the only person in your Your income and assets must be within our limits. We household who can get information about your housing usually update our income and asset limits every six application. We ask you for a password and a question. months. Please ask for our current Income and Assets This will help us to protect your privacy. sheet for the most up to date information. If there are other household members, they will not be Assets generally include money in the bank, shares, able to get any information about your application. mobile homes, real estate, and businesses and so on. Providing a password and question will also allow you to Assets generally do not include personal belongings, your get information about your application by phone. car or furniture, but may include superannuation funds if you are able to access them. Section E
Your dependants If you own or part own a house or flat you are not eligible
for assistance. However, special provisions may apply if
you are unable to sell or live in this property. Please ask You only need to complete this section if you for further information about this.
; have children in your care
There’s more information about income and assets and ; are expecting a baby
the documents we need on pages 5 and 6 of this guide. ; are a foster carer approved by the Department of Human Services The Income Confirmation Service makes it easier for us to assess your eligibility and may mean a quicker We ask you for information about their name, date of answer. birth, sex, residency status and their income and assets. If you use the service, you’re allowing Centrelink to tell us Section F about any payments you’ve received, your Centrelink Other household members deductions, income, assets, confirmation of your current address, confirmation of your marital status, and the You only need to complete this section if there are other number of dependants you have and your percentage of members of your household who are 18 years or older care of them. who are also applying for housing on this application. If you want to use the Income Confirmation Service, tick We ask the same questions about them, and ask for the the Yes box at question B2 and go to question B6. same documents that we ask you for. Please ask for a Remember to sign the Income Confirmation Authority on copy of the Section F insert if you have more than one page 32 of the application. household member. If you use the service, you don’t need to tell us directly Section G about your income or assets, apart from real estate or land,
Primary Applicant and lump sum payments.
Here we ask about your specific housing needs, for Section C example whether you Housing support ; have a history of recurring homelessness Here we ask about support you may be getting from an ; need disability modifications to the property individual or organisation, and for your permission to ; are living with severe overcrowding or family contact your support person to discuss your housing violence needs. ; are unable to have your children live with you because of where you live.
The information you give us here will help us work out If you need to live in a particular type of housing, for whether you can be offered housing before other people example if you use a wheelchair, you can ask for a on the public housing waiting list. property without steps or with other modifications.
We ask if you would like information about other housing If there are special reasons why you need to have assistance. This includes access to a particular location or need to live in a
particular type of property, ask your health professional
to explain these reasons to us by completing an ; Aboriginal Housing Victoria
Application for Special Accommodation ; a bond loan to help you rent privately
Requirements. ; registered housing associations and providers ; rental housing cooperatives This form is available from your local Housing Office, or ; rooming houses on our website at www.housing.vic.gov.au/applying-for-; the Department of Human Services movable unit housing . program. The Primary applicant’s responsibility With your permission, we can send your housing application to Please read page 30 of the application very carefully, as it tells you about the things you must do as the Primary ; Aboriginal Housing Victoria applicant. ; registered housing associations and providers ; rental housing cooperatives These include ; rooming houses ; signing the declaration on page 31 to increase your chances of finding long term suitable ; understanding your responsibility for this housing housing. application ; consenting or confirming consent for all referrals and Section H sharing of information Where you want to live ; telling us if there are any changes to this application at any time in the future, including a change in your We ask you to choose up to three areas where you would household or if you move to another address. like to live. It is very important to always tell us when you move Although you cannot choose a specific suburb or town, house before we offer you housing. you can choose the areas that you would like to live in by writing in up to three broadband areas. If we are unable to contact you about your application, your name may be removed from the public housing Some broadband areas are made up of a number of waiting list. adjoining suburbs and towns that are linked by public transport. You could be offered a property in any one of Income confirmation service the suburbs within your chosen waiting list areas. The Income Confirmation Service allows Centrelink to There is a list of broadband areas and the suburbs they tell us about any payments you’ve received, your include on pages 7 to 11 of this guide. Centrelink deductions, income, assets, confirmation of your current address, confirmation of your marital status, Staff at your local Housing Office can also tell you more and the number of dependants you have and your about broadband areas. percentage of care of them. Section I Each member of your household who wants to use the Primary Applicant Centrelink Income Confirmation Service must sign the Authority on page 32 of the application to allow Here we ask about your current housing and whether or Centrelink to release information about them to the not it is suitable for your household members. department. We also ask about special accommodation requirements Checklist that you may have. Please read carefully through the checklist to make sure If you have a medical condition that can only be treated at you have included all the information we ask for and all a specific hospital or by a specific doctor, you can ask for the documents we need. housing in an area that allows you to travel to these services. If you do not give us all the information and documents we need, it may take us longer to give you an answer
about your application.
Some common questions How long will I have to wait for housing? Waiting times vary between broadband areas. Waiting times can also be affected by the number of applications ahead of you on the waiting list because of their special housing needs, the number of homes being sought in a given area, and how often vacancies arise in each location. The Application for Public Housing asks you questions that will help us work out your housing need and if you should be housed before others on the waiting list.
How many offers of housing will I get?
If your application is approved, you will receive an offer of housing when a property becomes available.
If you do not accept this offer, you will receive one more offer. If you do not accept either offer, your name will be removed from the waiting list.
If you are approved to be housed sooner than others on the waiting list due to your special circumstances, you will receive only one offer as soon as a property becomes available to suit your needs.
If you refuse that offer, you will remain on the general waiting list and will receive a second offer when your name reaches the top of the list and a property becomes available. You may have to wait a long time for your second offer.
If you owe us money from a previous public housing tenancy or bond loan, you must repay or start to repay this debt.
Your application can be approved, but you will not be offered housing until all the money you owe has been repaid.
Exceptions can be made in certain circumstances, but you must enter into a repayment agreement and make regular repayments.
Income information and documents
If you are using the Income Confirmation Service, you do not need to give us details of your income. However, for
each household member including yourself not using the Income Confirmation Service, please tell us:
This includes wages, Centrelink payments, Austudy payments, Veterans’ Affairs pensions, child maintenance payments, income from self employment
or a business, overseas pensions, WorkCover, superannuation, income from
mobile homes, compensation payments, and income from any other source, for
example rental income if you own a tenanted property.
The amount of gross weekly income before tax or any other deductions received by each household member.
Your Centrelink reference number (CRN), if you get any income from
Your Veterans’ Affairs number if you get any income from Veterans’ Affairs.
Please give us documents to confirm your income. These documents must be less than two weeks old. You may
be able to get the documents we need by telephoning the organisation or agency who paid you the income.
These are the documents we need for each type of income you may receive.
A statement from Centrelink showing the income you get and when payments
A statement from your employer showing your gross weekly or fortnightly earnings before tax or any other deductions for the last thirteen weeks or if less
than 13 weeks, the date you began working there. This includes overtime,
allowances, loadings, bonuses, salary sacrifice and fringe benefits.
You can also give us payslips or a signed letter from your employer stating
your gross income for the period. Your wage statement must be dated and
signed by your employer.
A letter from the Department of Employment Education and Training showing the income you get and when payments started.
A letter from the institution or school body providing the funds showing the income you get and when payments started.
A letter from the Department of Veterans’ Affairs showing the income you get
and when payments started.
A letter from Child Support Agency, Centrelink income statement or
Family Court Order showing the payments you get and when the payments
If your child maintenance payments are not regular or change from time to time, we need a letter from the Child Support Agency showing all payments
received. If you have a private maintenance arrangement, we need a letter
from the person making the payments showing the payments being made.
A copy of the latest thirteen week minimum profit and loss statement (including a Statutory Declaration) from your accountant or prepared by you if you do not
use an accountant.
We also need details of all other income over the same period.
We carry out random audits to cross check Australian Taxation Office Notices of Assessment with profit and loss statements.
A letter from Centrelink, overseas pension organisation, bank account
statements or copy of bankbooks showing details of the payments you got for
the last thirteen weeks.
A letter from Workcover showing the date payments started and the amount
you got for the last thirteen weeks.
A letter from your superannuation fund showing the payments you got for the
last thirteen weeks and the total amount you have invested.
A letter from the Caravan Park or your copies of the receipts showing the rental
payments you received.
Legal documents showing dates when income was lost, the date of settlement,
the Centrelink preclusion period (if applicable) and the payments you got.
A copy of the most recent lease agreement and evidence of gross rental
income you got for the last thirteen weeks.
Documents showing income from any other source.
Please speak to the staff at your local Housing Office about the type of
documents we need, depending on the source of this income.
Investments Asset information and documents
Please tell us about any investments (for example; If you are using the Income Confirmation Service,
bonds, shares, superannuation funds, debentures or you do not need to give us details of your assets,
annuities) that earn interest or dividends for any apart from real estate or land, and lump sum
household member, including payments.
; the name of each account holder or investor However, for each household member including
yourself not using the Income Confirmation Service, ; the amount of money invested
we need information and documents about all their
assets. Please also give us a letter from your bank or
financial institution showing the amount invested.
Land and property
Please tell us about each household member’s bank
accounts, including Please tell us about any vacant or occupied land or
property owned by any household member. This
includes houses, units, flats and commercial ; the name of each bank account holder
properties, including ; the amount of money in the account
; the date the account was opened (if it is a new
; the name of the property owner(s) account since your last application).
; the address of the property
Please also give us ; the current market value of the property
; your equity held in the property, and ; original account statements covering at least the ; the date of settlement of the property.
last eight weeks for all bank accounts, and
; original or clear photocopies of bankbooks Please also give us
covering at least the last eight weeks, clearly
showing the name of the account holder. ; the most recent valuation notice from your local
council giving the current market value, and An ATM (automatic teller machine) statement can be ; evidence from your financial institution showing used, but only if your card number appears on the your equity in the property. print out and shows that you are the cardholder. If you are receiving rental income from this property, We can make copies of original documents and give please include the gross weekly rent as income. the originals back to you.
You will be offered the first property that becomes available in any suburb or town within a broadband area that you
write in your accommodation preferences. You can choose up to three broadband areas.
You can only choose a broadband area that has properties the size (number of bedrooms) you are eligible for. For
example, if you are eligible for a one bedroom property, you can only choose a broadband area that has one
You can check the size of properties available in the areas you want to live in by asking the Housing Office that
manages that area.
This list of broadband areas tells you the suburbs and towns in that broadband, and the Housing Office that
manages that area.
Alexandra Seymour Office Alexandra
Altona, Altona Meadows, Altona North, Brooklyn, Footscray Office Altona
Footscray, Kingsville, Laverton, Newport, Seddon,
Spotswood, Tottenham, West Footscray, Williamstown,
Williamstown North and Yarraville
Anglesea, Aireys Inlet and Torquay Geelong Office Anglesea
Apollo Bay Geelong Office Apollo Bay
Ararat Ballarat Office Ararat
Avoca Ballarat Office Avoca
Bacchus Marsh and Darley Ballarat Office Bacchus Marsh
Bairnsdale Bairnsdale Office Bairnsdale
Ballan Ballarat Office Ballan
Barwon Heads and Ocean Grove Geelong Office Barwon Heads
Beaufort Ballarat Office Beaufort
Beechworth Wangaratta Office Beechworth
Clifton Springs, Drysdale, Leopold, and St. Leonards Geelong Office Bellarine
Benalla Benalla Office Benalla
Bendigo, California Gully, Eaglehawk, East Bendigo, Bendigo Office Bendigo
Epsom, Golden Square, Kangaroo Flat, Kennington, Long
Gully, Newbridge, North Bendigo, Quarry Hill, Spring Gully,
Strathdale, Strathfieldsaye and White Hills
Beaconsfield, Beaconsfield Upper, Berwick, Bunyip, Dandenong Office Berwick/Pakenham
Cockatoo, Doveton, Endeavour Hills, Eumemmerring,
Fountain Gate, Hallam, Koo Wee Rup, Narre Warren,
Narre Warren North, Narre Warren South, Officer and
Birchip Swan Hill Office Birchip
Boolarra Morwell Office Boolarra
Boort Bendigo Office Boort
Ashburton, Balwyn, Box Hill, Box Hill North, Box Hill South, Box Hill Office Box Hill
Bulleen, Burwood, Burwood East, Camberwell, Doncaster,
Doncaster East, Donvale, Glen Iris, Hawthorn, Hawthorn
East, Kew, Kew East, Mitcham, Mont Albert, Mont Albert
North, Notting Hill, Ringwood North, Surrey Hills,
Templestowe, Templestowe Lower and Warrandyte
Bright Wodonga Office Bright
Broadford, Kilmore and Wallan Seymour Office Broadford
Attwood, Broadmeadows, Campbellfield, Coburg, Coburg Broadmeadows Office Broadmeadows
North, Coolaroo, Craigieburn, Dallas, Fawkner, Gladstone
Park, Glenroy, Greenvale, Jacana, Meadow Heights, Oak
Park, Pascoe Vale, Pascoe Vale South, Preston, Roxburgh
Park, Tullamarine and Westmeadows
Camperdown and Terang Warrnambool Office Camperdown District
Cann River and Mallacoota Bairnsdale Office Cann River
Carisbrook Bendigo Office Carisbrook
Casterton Warrnambool Office Casterton
Campbells Creek, Castlemaine and Maldon Bendigo Office Castlemaine
Alfredton, Ballarat, Buninyong, Delacombe, Mount Clear, Ballarat Office Central Highlands
Mount Pleasant, Redan, Sebastopol, Wendouree
Charlton Bendigo Office Charlton
Churchill Morwell Office Churchill
Clunes Clunes Ballarat Office
Cobden Cobden Warrnambool Office
Cobram Cobram Benalla Office
Cohuna Cohuna Swan Hill Office Colac and Elliminyt Geelong Office Colac
Coleraine Warrnambool Office Coleraine
Corryong Wodonga Office Corryong
Cowes Morwell Office Cowes
Cranbourne, Cranbourne North, Cranbourne West, Dandenong Office Cranbourne
Hampton Park, Lang Lang, Langwarrin, Lyndhurst, Skye
Creswick Ballarat Office Creswick
Aspendale, Aspendale Gardens, Carrum Downs, Chelsea Dandenong Office Dandenong
Heights, Dandenong, Dandenong North, Dandenong South, Dingley Village, Keysborough, Noble Park, Noble
Park North, Patterson Lakes, Springvale and Springvale
Dartmoor Warrnambool Office Dartmoor
Daylesford Daylesford, Hepburn and Hepburn Springs Ballarat Office Deans Marsh Geelong Office Deans Marsh
Derrinallum Warrnambool Office Derrinallum
Dimboola, Jeparit and Rainbow Ballarat Office Dimboola
Donald Bendigo Office Donald
Drouin Morwell Office Drouin
Dunkeld Warrnambool Office Dunkeld
Dunolly Bendigo Office Dunolly
Echuca Bendigo Office Echuca
Edenhope/Apsley Edenhope and Apsley Ballarat Office Eildon Seymour Office Eildon
Elmore Bendigo Office Elmore
Euroa Benalla Office Euroa
Airport West, Ascot Vale, Avondale Heights, Essendon, Ascot Vale Office Flemington
Essendon North, Essendon West, Flemington, Keilor East,
Moonee Ponds, Niddrie, Strathmore and Strathmore
Foster Morwell Office Foster
Frankston Aspendale, Bonbeach, Carrum, Chelsea, Crib Point, Frankston Office Edithvale, Frankston, Frankston North, Frankston South and Seaford
Bell Park, Bell Post Hill, Corio, Geelong, Geelong West, Geelong Office Geelong North
Hamlyn Heights, Herne Hill, Lovely Banks, Manifold
Heights, Norlane, North Geelong and North Shore
Belmont, Breakwater, East Geelong, Grovedale, Highton, Geelong Office Geelong South
Newcomb, Newtown, South Geelong, St Albans Park,
Thomson, Wandana Heights, Waurn Ponds and Whittington
Girgarre Bendigo Office Girgarre
Gisborne and New Gisborne Bendigo Office Gisborne
Gunbower Bendigo Office Gunbower
Hamilton Warrnambool Office Hamilton
Heathcote Bendigo Office Heathcote
Eaglemont, Heidelberg, Heidelberg Heights, Heidelberg Preston Office Heidelberg
West, Ivanhoe, Macleod, Rosanna, Viewbank and
Heywood Warrnambool Office Heywood
Horsham, Murtoa, Natimuk and Rupanyup Horsham Office Horsham
Inglewood Bendigo Office Inglewood
Abbotsford, Alphington, Burnley, Clifton Hill, Collingwood, Fitzroy Office Inner Metro East
Fairfield, Fitzroy, Fitzroy North, Northcote, Richmond and
Brunswick, Brunswick East, Brunswick West, Carlton, North Melbourne and Inner Metro North
Carlton North, East Melbourne, Fitzroy North, Kensington, Carlton Offices North Melbourne, Parkville, and West Melbourne
Albert Park, Armadale, Balaclava, Elsternwick, Elwood, South Melbourne and Inner Metro South
Melbourne, Middle Park, Port Melbourne, Prahran, Prahran Offices Ripponlea, South Melbourne, South Yarra, St Kilda, St
Kilda East, St Kilda West, Toorak and Windsor
Inverloch Morwell Office Inverloch
Cairnlea, Deer Park, Delahey, Kealba, Keilor, Keilor Sunshine Office Keilor/St Albans
Downs, Keilor Park, Kings Park, St Albans, Sydenham,
Taylors Lakes and Tullamarine
Kerang Swan Hill Office Kerang
Bayswater, Boronia, Ferntree Gully, Knoxfield, Lysterfield, Ringwood Office Knox
Rowville, Scoresby, The Basin, Upper Ferntree Gully,
Wantirna and Wantirna South
Koondrook Morwell Office Koondrook
Koroit Warrnambool Office Koroit
Korumburra Morwell Office Korumburra
Kyabram Bendigo Kyabram
Kyneton Bendigo Kyneton
Lake Boga Swan Hill Office Lake Boga
Lakes Entrance Bairnsdale Office Lakes Entrance
Lancefield Bendigo Office Lancefield
Lara Geelong Office Lara
Leitchville Bendigo Office Leitchville
Leongatha Morwell Office Leongatha
Lismore Warrnambool Office Lismore
Longwood Benalla Office Longwood
Macedon Bendigo Office Macedon
Maffra Sale Office Maffra
Manangatang Bairnsdale Office Manangatang
Mansfield Benalla Office Mansfield
Maroondah Bayswater North, Blackburn, Blackburn North, Blackburn Ringwood Office South, Chirnside Park, Croydon, Croydon Hills, Croydon North, Croydon South, Forest Hill, Heathmont, Kilsyth,
Lilydale, Mitcham, Montrose, Mooroolbark, Nunawading,
Ringwood, Ringwood East, Ringwood North, Vermont, Vermont South and Warranwood
Maryborough Benalla Office Maryborough
Marysville Seymour Office Marysville
Meeniyan Morwell Office Meeniyan
Diggers Rest, Hillside, Kurunjang, Melton, Melton South Sunshine Office Melton
and Melton West
Merbein Mildura Office Merbein
Merrigum Merrigum Shepparton Office Irymple and Mildura Mildura Office Mildura
Miners Rest Ballarat Office Miners Rest
Mirboo North Morwell Office Mirboo North
Moe Morwell Office Moe
Ashwood, Chadstone, Clayton, Glen Waverley, Box Hill Office Monash
Hughesdale, Huntingdale, Mount Waverley, Mulgrave,
Oakleigh, Oakleigh East, Oakleigh South, Syndal and
Blairgowrie, Dromana, McCrae, Mornington, Mount Eliza, Frankston Office Mornington
Mount Martha, Portsea, Rosebud, Rosebud West, Rye, Peninsula Safety Beach and Tootgarook
Morwell Morwell Office Morwell
Mount Beauty Wodonga Office Mount Beauty
Moyhu Wangaratta Office Moyhu
Murchison Shepparton Office Murchison
Myrtleford Wodonga Office Myrtleford
Nagambie Nagambie Seymour Office
Neerim South Morwell Office Neerim South
Newborough Morwell Office Newborough
Newstead Bendigo Office Newstead
Kaniva and Nhill Horsham Office Nhill/Kaniva
North Cheltenham Armadale, Bentleigh, Bentleigh East, Carnegie, Caulfield, Cheltenham Office
Caulfield North, Caulfield South, Chadstone, Cheltenham
North, Glen Huntly, Glen Iris, Kooyong, Malvern, Malvern
East, McKinnon, Murrumbeena and Ormond Barmah, Nathalia and Numurkah Shepparton Office Numurkah/Nathalia
Nyah West Swan Hill Office Nyah West
Omeo Bairnsdale Office Omeo
Orbost Bairnsdale Office Orbost
Ouyen Mildura Office Ouyen
Paynesville Bairnsdale Office Paynesville
Port Fairy Warrnambool Office Port Fairy
Portland Warrnambool Office Portland
Bundoora, Epping, Greensborough, Kingsbury, Lalor, Preston Office Preston
Mernda, Mill Park, Montmorency, Preston, Reservoir,
South Morang, Thomastown and Whittlesea Pyramid Hill Bendigo Office Pyramid Hill
Quambatook Swan Hill Office Quambatook
Point Lonsdale and Queenscliff Geelong Office Queenscliff
Red Cliffs Mildura Office Red Cliffs
Robinvale Mildura Office Robinvale
Romsey Bendigo Office Romsey
Rosedale Sale Office Rosedale
Rushworth Bendigo Office Rushworth
Rutherglen Wangaratta Office Rutherglen
Sale Sale Office Sale
Balaclava, Black Rock, Brighton, Brighton East, Cheltenham Office Sandringham
Elsternwick, Gardenvale, Hampton and Sandringham Sea Lake Swan Hill Office Sea Lake
Seymour Seymour Office Seymour
Kialla, Mooroopna, Shepparton, Shepparton East and Shepparton Office Shepparton
Skipton Warrnambool Office Skipton
Beaumaris, Cheltenham, Cheltenham East, Clarinda, Cheltenham Office South Cheltenham
Clayton, Clayton South, Hampton East, Heatherton, Highett, Huntingdale, Mentone, Moorabbin, Mordialloc,
Oakleigh South and Parkdale
Stanhope Bendigo Office Stanhope