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CTC_TECT_CNT_AA

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CTC_TECT_CNT_AA ...

    AAS and Certificate in the Computer and Networking Track Telecommunications Electronics and

    Computer Technology

    Educational Effectiveness

    Assessment Plan

    Version 3.0

    Adopted by

    The Telecommunications Electronics and Computer

    Technology CNT faculty: May 7, 2009

    Submitted to

    The Dean of the Community and Technical College: May 7, 2009

    The Office of Academic Affairs: May 7, 2009

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    TABLE OF CONTENTS

Mission Statement ________________________________________________________________________________ 2

    Program Introduction _____________________________________________________________________________ 3 Assessment Process Introduction ____________________________________________________________________ 3 Program Outcomes________________________________________________________________________________ 4 Table 1: Association of Assessment Measures to Program Outcomes _______________________________________ 5 Assessment Measures ______________________________________________________________________________ 6 Table 2: Program Outcomes Assessment Measures and Administration ____________________________________ 6 Assessment Implementation & Analysis for Program Improvement _______________________________________ 7

    General Implementation Strategy _________________________________________________________________ 7

    Method of Data Analysis and Formulation of Recommendations for Program Improvement ___________________ 7

    Modification of the Assessment Plan ______________________________________________________________ 7 Appendix A: CompTIA A+ and Net+ Industry Certification Tests ________________________________________ 8

     CompTIA A+ industry certification test 8

    Measure Description: __________________________________________________________________________ 8

    Factors that affect the collected data: ______________________________________________________________ 8

    How to interpret the data: _______________________________________________________________________ 8

     CompTIA network+ industry certification test ______________________________________________________ 10

    Measure Description: _________________________________________________________________________ 10

    Factors that affect the collected data: _____________________________________________________________ 10

    How to interpret the data: ______________________________________________________________________ 10 Appendix B: ccna certification test _________________________________________________________________ 11

    Measure Description: _________________________________________________________________________ 11

    Factors that affect the collected data: _____________________________________________________________ 11

    How to interpret the data: ______________________________________________________________________ 11 Appendix C: icsa certification test __________________________________________________________________ 12

    Measure Description: _________________________________________________________________________ 12

    Factors that affect the collected data: _____________________________________________________________ 12

    How to interpret the data: ______________________________________________________________________ 12 Appendix D: course case studies ___________________________________________________________________ 13

    Measure Description: _________________________________________________________________________ 13

    Factors that affect the collected data: _____________________________________________________________ 13

    How to interpret the data: ______________________________________________________________________ 13 Appendix E: course practical final exams ____________________________________________________________ 14

    Measure Description: _________________________________________________________________________ 14

    Factors that affect the collected data: _____________________________________________________________ 14

    How to interpret the data: ______________________________________________________________________ 14 Appendix H: case study and practical final rubrics ____________________________________________________ 15

    MISSION STATEMENT

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    The Computer and Networking Technologies (CNT) track of the CET department provides entry level skills and ongoing career education to meet the demand for well-trained technicians in networking and computer system operations. CNT offers opportunities for student success in achieving their ongoing goals in advanced academic programs.

    PROGRAM INTRODUCTION

    The Telecommunications, Electronics and Computer Technology Department (TECT) provides entry-level skills and career education to meet the demand for well-trained technicians in the computer electronics, telecommunications and electronics industries. The TECT Department offers an Occupational Endorsement Certificate in Cisco Certified Network Associate (CCNA) and two undergraduate certificates in the specialized areas of Telecommunications and Electronics Systems (TES), and Computer and Networking Technology (CNT). Both certificates require 3 full-time semesters to complete. An Associate of Applied Science degree in Telecommunications, Electronics and Computer Technology can be earned by completing additional required technical and general education courses.

    Graduates from the TECT program can be employed as skilled technical support workers in fields including communications, microchip manufacturing, and computer support and repair in private industry as well as municipal, state and federal agencies.

    ASSESSMENT PROCESS INTRODUCTION

    This document defines the educational objectives and expected outcomes for the Computers and Networking Technology Track of the Telecommunication Electronics and Computer Technology (TECT) program and outlines a plan for assessing the achievement of the stated objectives and outcomes.

    The development of the objectives and outcomes consisted of consultation between the TECT curriculum committee and the Chairperson of the Computer and Electronics Technology Department (CET).

    The faculty met and accepted the objectives, outcomes, and assessment processes.

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    PROGRAM OUTCOMES

    The specific educational outcomes that support the program objectives are to produce graduates who

    are able to demonstrate:

    ; Proficiency in the ability to perform PC hardware and operating system installation,

    troubleshooting and repair.

    ; Proper customer service skills.

    ; Entry-level tasks for planning, design, installation and troubleshooting Ethernet and TCP/IP

    networks.

    ; Entry-level employment skills for computer and network technicians.

    ; Computer literacy in PC applications and operating systems.

    ; Proficiency in the ability to perform Cisco router installation and configuration in multi-

    protocol inter-networks.

    ; Proficiency in the ability to perform Cisco switch and VLAN installation and configuration. ; Configuration and maintenance of network and computer system security settings. ; Ability to think critically and solve problems.

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    TABLE 1: ASSOCIATION OF ASSESSMENT MEASURES TO PROGRAM OUTCOMES

    Outcomes

    Tool A

    Tool B Proficiency in PC hardware and operating system installation, 1 0 0 1 1

    Tool C troubleshooting and repair.

    Tool D Proper customer service skills. 1 0 1 0 0

    Tool E Entry-level tasks for planning, design, installation and 1 1 0 1 1 troubleshooting Ethernet and TCP/IP networks.

    Entry-level employment skills for 1 1 1