AAS and Certificate in the Computer and Networking Track Telecommunications Electronics and
The Telecommunications Electronics and Computer
Technology CNT faculty: May 7, 2009
The Dean of the Community and Technical College: May 7, 2009
The Office of Academic Affairs: May 7, 2009
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TABLE OF CONTENTS
Mission Statement ________________________________________________________________________________ 2
Program Introduction _____________________________________________________________________________ 3 Assessment Process Introduction ____________________________________________________________________ 3 Program Outcomes________________________________________________________________________________ 4 Table 1: Association of Assessment Measures to Program Outcomes _______________________________________ 5 Assessment Measures ______________________________________________________________________________ 6 Table 2: Program Outcomes Assessment Measures and Administration ____________________________________ 6 Assessment Implementation & Analysis for Program Improvement _______________________________________ 7
General Implementation Strategy _________________________________________________________________ 7
Method of Data Analysis and Formulation of Recommendations for Program Improvement ___________________ 7
Modification of the Assessment Plan ______________________________________________________________ 7 Appendix A: CompTIA A+ and Net+ Industry Certification Tests ________________________________________ 8
CompTIA A+ industry certification test 8
Measure Description: __________________________________________________________________________ 8
Factors that affect the collected data: ______________________________________________________________ 8
How to interpret the data: _______________________________________________________________________ 8
CompTIA network+ industry certification test ______________________________________________________ 10
Measure Description: _________________________________________________________________________ 10
Factors that affect the collected data: _____________________________________________________________ 10
How to interpret the data: ______________________________________________________________________ 10 Appendix B: ccna certification test _________________________________________________________________ 11
Measure Description: _________________________________________________________________________ 11
Factors that affect the collected data: _____________________________________________________________ 11
How to interpret the data: ______________________________________________________________________ 11 Appendix C: icsa certification test __________________________________________________________________ 12
Measure Description: _________________________________________________________________________ 12
Factors that affect the collected data: _____________________________________________________________ 12
How to interpret the data: ______________________________________________________________________ 12 Appendix D: course case studies ___________________________________________________________________ 13
Measure Description: _________________________________________________________________________ 13
Factors that affect the collected data: _____________________________________________________________ 13
How to interpret the data: ______________________________________________________________________ 13 Appendix E: course practical final exams ____________________________________________________________ 14
Measure Description: _________________________________________________________________________ 14
Factors that affect the collected data: _____________________________________________________________ 14
How to interpret the data: ______________________________________________________________________ 14 Appendix H: case study and practical final rubrics ____________________________________________________ 15
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The Computer and Networking Technologies (CNT) track of the CET department provides entry level skills and ongoing career education to meet the demand for well-trained technicians in networking and computer system operations. CNT offers opportunities for student success in achieving their ongoing goals in advanced academic programs.
The Telecommunications, Electronics and Computer Technology Department (TECT) provides entry-level skills and career education to meet the demand for well-trained technicians in the computer electronics, telecommunications and electronics industries. The TECT Department offers an Occupational Endorsement Certificate in Cisco Certified Network Associate (CCNA) and two undergraduate certificates in the specialized areas of Telecommunications and Electronics Systems (TES), and Computer and Networking Technology (CNT). Both certificates require 3 full-time semesters to complete. An Associate of Applied Science degree in Telecommunications, Electronics and Computer Technology can be earned by completing additional required technical and general education courses.
Graduates from the TECT program can be employed as skilled technical support workers in fields including communications, microchip manufacturing, and computer support and repair in private industry as well as municipal, state and federal agencies.
ASSESSMENT PROCESS INTRODUCTION
This document defines the educational objectives and expected outcomes for the Computers and Networking Technology Track of the Telecommunication Electronics and Computer Technology (TECT) program and outlines a plan for assessing the achievement of the stated objectives and outcomes.
The development of the objectives and outcomes consisted of consultation between the TECT curriculum committee and the Chairperson of the Computer and Electronics Technology Department (CET).
The faculty met and accepted the objectives, outcomes, and assessment processes.
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The specific educational outcomes that support the program objectives are to produce graduates who
are able to demonstrate:
; Proficiency in the ability to perform PC hardware and operating system installation,
troubleshooting and repair.
; Proper customer service skills.
; Entry-level tasks for planning, design, installation and troubleshooting Ethernet and TCP/IP
; Entry-level employment skills for computer and network technicians.
; Computer literacy in PC applications and operating systems.
; Proficiency in the ability to perform Cisco router installation and configuration in multi-
; Proficiency in the ability to perform Cisco switch and VLAN installation and configuration. ; Configuration and maintenance of network and computer system security settings. ; Ability to think critically and solve problems.
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TABLE 1: ASSOCIATION OF ASSESSMENT MEASURES TO PROGRAM OUTCOMES
Tool B Proficiency in PC hardware and operating system installation, 1 0 0 1 1
Tool C troubleshooting and repair.
Tool D Proper customer service skills. 1 0 1 0 0
Tool E Entry-level tasks for planning, design, installation and 1 1 0 1 1 troubleshooting Ethernet and TCP/IP networks.
Entry-level employment skills for 1 1 1