By Ralph Campbell,2014-02-10 19:59
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     TITLE Train The Trainer

    TARGET GROUP Departmental Trainers,

    Supervisors & Managers

    DURATION Day 3 of 3



    TRAINED BY Training Manager


    To create skilful, enthusiastic Departmental Trainers who support quality standards by

    competently delivering and evaluating department-specific training.


    ; Participants are selected by HOD‟s

    ; Useful for a team member who is keen to develop their career but is not yet ready

    for a supervisory position

    ; This is one of the required programmes for all Supervisors & Managers


    By the end of this session participants will be able to: 1. List the 5 stages of the Training Cycle

    2. Identify Training Needs within their department

    3. Explain the role of a Departmental Trainer

    4. Write a Monthly Departmental Training Calendar that is responsive to business needs

    5. Complete Departmental Training administration forms and processes 6. Write and deliver to the group a 15 minute task training session that shows

    improvement in all areas from the previous presentation including:

    a. Delivery style

    b. Participation by trainees

    c. Flow of ABCDE steps

    d. Body language

    e. Confidence

    7. Evaluate their own performance and the effectiveness of their training sessions


    Every day Just for today Games

    Flipcharts, marker pens & A plant String and spoon

    blue tac

    Pen & highlighters per Training Evaluation Forms Potato Power (if you have

    person time)

    AV Equipment: Data Happy Sheets Happy Sheet

    projector, CD player &

    music, Laptop, digital


    Sticky Tape, hole punch, Video camera, tripod,

    stapler, paper clips blank tapes/DVD‟s

    Chocolates for rewards;

    Table Toys: balloons,

    squeezy cush balls

    things to play with

    Attendance Sheet

    ROOM SET-UP: Cabaret, mints on tables, Water / tea, coffee. Arrange biscuits/danishes

    1 Train the Trainer Day 3

    for morning and afternoon tea

Outline Timing Content

     Pre-session set up

    Setting the scene 15 min Welcome & introduction

    8.30am Icebreaker String and spoon (+ mix up tables


    Daily Review 30 min Daily Review

    Today‟s overview 10 min Today‟s Objectives



    Training Cycle 5 min

TNA 35 min WB Activity

    ; Activity: Identify training needs

    th each month Plan & Design 35 min ; Monthly Training Calendar by 26

    ; Fill in WB questions Training

    MT Break 15 min Morning Tea Break


    Deliver Training 5 min ; Activity: Brainstorm trainers tips

     ; Attendance form

    Evaluate Training 15 min ; Continuous improvement: Eval Forms x 2

     ; One of our People Training Strategies Records and 20 min ; Training Records

    Reports ; Monthly Training report (HOD responsibility)

    Role of a 15 min ; HOD role and tasks in departmental training departmental ; Their role


    Brief re-cap 10 min ; Key things to remember

    ; Tick off learning objectives covered - FC 1 Presentation 15 min ; Timings & chief timer

    preparation ; Assessment Feedback forms

     ; Write order of presentations on F/C 12.00pm 70 min Presentations commence!! (4)

LUNCH 45 min Lunch


    2.15pm 70 min Presentations!! (4)

    AT Break 5 min Quick Afternoon Tea break bring coffee back

    3.35pm to the tables

    3.30pm 70 min Presentations!! (4)

    General debrief 10 min Clean up and re-set room

    4.45pm Debrief

    Wrap-up 30 min ; Happy Sheets

    4.45pm ; Assessment & details of certificate


    ; Evaluation Forms

    ; Wrap up

    2 Train the Trainer Day 3

    Time Topic Learning Activity Resources

     DAY 3

    20 Pre-session Music playing Slide 1 mins set up Flipcharts prepared

    prior AV equipment set up

    to F/C 1 on wall (Objectives)

    start Other relevant posters on walls

    Opening presentation slide on screen

    15 Welcome & ; WELCOME BACK! min introduction ; Please sign attendance list Plant on table

    ; Q: Why do you think I have this plant on the table?

    A: Because a plant represents us here growing! (not green! ;)

    - the seed has been planted (new role as a departmental trainer)

    we‟ve nurtured it and fertilized it with lots of information and practice.

    Q: will the plant keep on grown if it‟s giving the correct environment?

    A: YES! And it will grow new seeds and new suckers and make new

    plants to follow in it‟s place! As you will when you training your

    colleagues back in your departments!

    Icebreaker String and Spoon see Kempi Games 2 spoons with


    3 Train the Trainer Day 3

    Time Topic Learning Activity Resources

    30 Daily Review Before we look at new content today let‟s review what we‟ve covered Slide 2 & 3 min so far.


    Each group must brainstorm, write on a flip chart and then present

    what has been covered See Slide 3

    Many flip charts per table, everyone must have a turn presenting

    (this is a warm up to this afternoons presenting of sessions)

    10 Today‟s Slide 4 min overview ; WHAT we‟ll cover today WB pg 1

     ; review Flip Chart (F/C) 1 and say there are 5 training F/C 1

     administration forms that you will learn how to use today Learning

    ; Talk about Presentations & Assessment (from me and peers) Objectives

    ; HOW we‟ll work same as before, reminder to borrow library

    books. F/C 2: list the

    ; WHEN could finish at 6pm (earlier if we don’t mess around 5 forms

    between sessions, have shorter breaks & lunch, everyone - Calendar

    goes to time) - Task

    ; Breakdown

    ; WHY are we here? - Attendance

     - Evaluation

    Q: Why are we subjecting ourselves to scrutiny and feedback from Self

    our peers today? evaluation

    Q: What do you want to get out of today? - Monthly

    Q: How do you best achieve that? report

    4 Train the Trainer Day 3

    Time Topic Learning Activity Resources

    5 min Training Cycle Training Cycle Overview WB pg 4

     Slide 5

    The training cycle is a model to encourage a systematic approach to

    training and development. It helps us identify the series of steps

    needed to ensure quality training which makes a positive impact on

    business operations and individuals.

    The steps should be viewed as a whole and not just seen as a series of

    isolated activities. This means that the outcome of one stage provides

    the inputs for the next stage and the absence of any stage would

    undermine the quality of the whole process.

    5 Train the Trainer Day 3

    Time Topic Learning Activity Resources

    15 Training Good trainers do not just decide on the spur of the moment to carry

    min Needs out any training they fancy doing.


    Q: What do you think happens first?

    A: Identify the needs through what is called a Training Needs

    Analysis or TNA

    Key point: TNA‟s are undertaken so that training is based on the

    needs of the business/operation and not what we would “like” to train


    Table Team Activity

    Work in teams to answer the questions on WB pg 5 WB pg 5

    Discuss answers (see Appendix 1 at the end of this session plan)

    The ten examples illustrate two different types of training needs. We

    can call them proactive training needs and corrective training needs.

    Q: What do you think is the difference between the two?

    A: Proactive training can occur whenever it is possible to anticipate a

    training need i.e. before any problems occur.

    Corrective training (or reactive) occurs to bridge a gap between the

    required standard of performance and the current standard being


    Key point: Be proactive in TNA, as this will reduce the amount of

    corrective training needs.

    6 Train the Trainer Day 3

    Time Topic Learning Activity Resources

    20 Training Have a participant read aloud the Ways To Identify Training Needs WB WB pg 6 min Needs pg 6



    ; Form groups of trainers from the same department

    ; Discuss and write down your departments training needs BE

    SPECIFIC. For example, don‟t just write „Guest Relations‟ write

    the specific needs greeting guests, handling complaints,

    assisting children

    10 Plan & Design After conducting a TNA with your colleagues and HOD, you next need Slide 6 min Training to plan your training.

    The key task in this stage of the Training Czcle is writing a Monthly Slide 7

    Training Calendar.

     Slide 8

    People Training Standard no. 3 Slide 7 WB pg 7

    Look at the example Monthly Training Calendar on WB pg 7

    Discuss the elements of the calendar:

    ; Names of HOD & trainers

    ; Dates

    ; Locations

    ; Topics

    ; Who‟s attending

    ; Add pictures to attract interest and add appeal

    7 Train the Trainer Day 3

    Time Topic Learning Activity Resources

    20 Monthly Turn to WB pg 8 WB pg 8

    min Training

    Calendar Discuss the following questions have participants write the answers

    in their workbook (reminding them that to write something down

    increases the chance of retention!)

    Write down points to remember when planning your Departmental

    Monthly Training Calendar

    Where do you find the template?

    ; Write on whiteboard/flip chart the file path name for the shard

    drive (you will have placed all Departmental Training Templates

    on the shared drive previously)

    What are your responsibilities as Departmental Trainer regarding the


    ; Collaborate with HOD, managers and other Departmental

    Trainers to 1) discuss training needs (TNA) 2) write the calendar th3) post it by 26 of each month

    What are the responsibilities of your HOD regarding the calendar?

    ; Same as above but also HOD‟s must email the Calendar to the thTraining Manager by 26 of each month

    What can you do if your HOD is too busy to collaborate with you?

    ; Respectfully encourage them to make time to meet

    ; If no success, speak with the Training Manager

    8 Train the Trainer Day 3

    Time Topic Learning Activity Resources

     Monthly What business needs do you need to consider?


    Calendar cont. This is tricky because managers often use „it‟s too busy‟ a reason to

    cancel training. Effective managers factor in training when they are

    writing rosters and planning staffing and commit to sending

    participants along unless there is a unexpected emergency of a

    significant size.

    That being said, training need to be flexible and responsive to

    business needs. You should therefore consider the following factors

    when developing a training calendar:

    ; Special events

    ; Busiest days of the week

    ; Shift times and busy periods during the day

    ; Meeting room availability

    ; Corporate training which you team must attend

    ; Trainers vacations

    When and where should the calendar be posted?

    ; On your department notice board (try to print on A3 paper) th; By 26 of each month

    9 Train the Trainer Day 3

    Time Topic Learning Activity Resources

    5 min Plan and Q: After developing a calendar for the following month what do you

    design then need to do?

    training A: Design the training i.e. write your Session Plan as we did in the

    last sessions

    Q: Do you have to write a new session plan every session?

    N: Once they have been written (and saved to your departmental

    drive) you can reuse them over and over just be sure to update

    them annually

    People Training Standard no. 3 Slide 9: The ultimate goal is for WB pg 9

    every department to have a session plan/task breakdown for every

    task perfect training tools! You may be writing these! (Review the Slide 9

    Task Breakdown/Session Plan template WB pg 9

    15 Morning Tea Break & stretch!


    5 min Deliver Delivery style was discussed yesterday WB pg 10

    Training Slide 10

     Q: What were some of the tips we discussed yesterday about being a

    „star‟ trainer?

    A: Be yourself, prepare, smile etc.

    The form to be used when delivering training Attendance Form

    ; Hand around during a session for participants to sign

    ; File in departmental office talk to your HOD about some filing

    cabinet space for all training records

    ; Keep for 18 months then shred

    Q: Why do we use Attendance Sheets? Slide 11

    A: People Training Standard no. 3 requires every employee to receive

    2-4 hours of departmental training per month records are evidence

    of this

    10 Train the Trainer Day 3

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