By Randy Weaver,2014-02-10 19:58
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By the end of today you will be able to:

1. Write a logical Task Breakdown

    2. Explain the elements of ‘SMART’ standards

    3. Describe the features of effective questioning techniques 4. Explain how to respond to correct and incorrect answers given by


    5. Identify the ‘sandwich’ technique for giving feedback

    6. Write and deliver a 15 minute task training session that:

    ; uses the ‘A B C D E” training format

    ; adheres to Adult Learning Principles

    ; maximizes retention

    ; respects different Learning Styles of participants

    ; demonstrates effective questioning skills and encourages


    7. Give effective verbal and written feedback to participants


    Although we may not realise it, we do many actions almost automatically because we are so used to doing them, like changing gear in a car. In order for the trainee to achieve the standard, it is essential that the trainer gives them sufficient information and detail about the task. In order to do this, the task must be broken down into steps, identifying at each step the things which are relevant and important to the successful completion of the step, i.e. the standards.

When planning the ‘Breakdown’, the following must be considered:

; Breakdown the task into logical STEPS.

    ; ‘Chunk’ the information

    ; Remember that steps which are ‘obvious’ or ‘common sense’ for an

    experienced worker may difficult or new information for a trainee. ; Remember information on safety, hygiene and legal requirements ; Ensure that the correct amount of information is given i.e. enough to

    enable satisfactory completion of the task but not too much to result in


When training in the ‘Breakdown’ section, the following must be considered:

    ; The trainer introduces, demonstrates and explains one stage at a time. ; The trainer should explain and ask questions during the demonstration

    to involve the trainee and to help them think about the task. ; Proceed at a pace and level that suits the trainee adjust the speed of

    your your training if necessary.

    ; Give the trainee feedback when they answer your questions praise

    and encourage them to build confidence.

    ; If the trainee has difficulties , take time to explain and demonstrate


    ; Finally, ensure that the trainee is:








Welcome: (What will you do to make the trainees feel more comfortable?)

What: (What are they going to learn)


    (How will you gain trainee’s interest and attention? Tell a real-life story, show picture, make a joke anything to make the trainees feel more motivated to learn about the topic)


    (Link to a practical need they will have for learning this new task)


     Breakdown Standard Questions

     To (do this task) you will



Breakdown Standard Questions


Breakdown Standard Questions



    Performance Standards

    For each job task identified, a corresponding Performance Standard must be set. A performance standard defines the level at which the task is performed satisfactorily or in accordance with the expectations of guests and management.

Specific: clear and detailed information specific enough to be evaluated

    Measurable: Measurable items include: Time, Dates, Days, Frequency (once, twice, etc.), Distance, Quantity, Brands, Colours, Sizes, Job Titles, Weight (50 gm, 1 kg), Measures (teaspoon, ? up, etc.), Clock (place to garnish at 12 O’clock), Percentage

    Agreed: all SOP‟s should have been approved and signed off by all levels of management

    Realistic: Standards must be realistic and attainable within a reasonable time frame.

Timeframe: standards should state how long it takes to complete each task

    A trainers knowledge of the standards set must be impeccable. The entire business could otherwise be affected due to the trainers important role in employee performance level.

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