I CAN Learn Remote Access User Guide

By Alexander Sanchez,2014-07-01 22:37
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I CAN Learn Remote Access User Guide


    The following information is to help parents and students use the I CAN Learn?

    program from outside the classroom more effectively.

    ; I CAN Learn? remote access works using Windows Internet Explorer, Apple Safari, or Mozilla Firefox web browsers. Other popular web browsers like Google Chrome or Opera will not work thoroughly, meaning they may allow you to log in, but video display and program functionality will not fully work.

    ; No "http://" or "www." prefixes necessary in the website address. Just type in the address bar and click LAUNCH in the

    center of the homepage to get started (see attached screen shots).

    ; If you receive a notice that states some of the settings on your computer are not compatible, please read that screen carefully. You may be asked to install one or more programs (which you can download for free from the web), or to change the resolution of your computer screen.

    o If you are prompted that a program called JAVA is not installed, go

    to and click on the blue FREE JAVA DOWNLOAD button

    on the homepage. Follow the installation instructions carefully. This is a

    small program that should take about 5 minutes to download and install.

    o If you need Adobe? Flash (for video playback) or Adobe? Reader (for the

    Independent Practice problems under TOOLS), go

    to and click on the GET ADOBE READER or GET

    ADOBE FLASH PLAYER buttons on the homepage. Follow the

    installation instructions carefully.

    o Your screen resolution should be set to either 800 X 600 pixels or 1024 X

    768 pixels. To change your screen resolution (on a PC):

    ; Click START button

    ; Select CONTROL PANEL (or SETTINGS and then CONTROL

    PANEL on some PCs)

    ; Select DISPLAY

    ; Select the SETTINGS tab

    ; Find the SCREEN RESOLUTION box and use the slider to change

    the resolution to one of the settings recommended above

    ; Click APPLY -- your screen will go black for a few seconds and

    then re-display the new resolution settings

    ; Another box will appear and prompt you to confirm the change

    within 15 seconds -- click YES in this box to save the change

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    ; Students will be able to work through the Lesson Presentations, Tutors,

    Independent Practices, and Practice Tests while in remote mode.

    o Advancing to the next Lesson Presentation (bypassing the quiz):

    ; Once you complete the IP, you will be returned to the homepage

    and the next section will read QUIZ. Click START LESSON at this


    ; You will receive the usual quiz time limit box, where you are

    prompted to either RETURN TO HOMEPAGE or CONTINUE. Click


    ; You will automatically be re-routed to the homepage next. Notice

    that your placement has changed to the Lesson Presentation of the

    next lesson in the class.

    ; Click START LESSON here once more to begin note-taking during

    the Lesson Presentation.

    Below is a list of commonly experienced problems with logging on to your I CAN Learn? student account remotely, and their solutions.

    ISSUE: Student cannot log on, receiving 'Username and/or password incorrect' message.

    Explanation: Usernames/passwords are exactly the same in remote mode as they are on-campus, so something must be different with how the student is entering this information.

    Solution: Make sure that CAPS LOCK is turned off from the keyboard (unless the student password is in all caps). If typing numbers from the 10-key section on the right side of the keyboard, make sure NUM LOCK is turned on.

    ISSUE: Student cannot log on, receiving 'Your account has been locked' error message.

    Explanation: Student did not select his/her correct school from the drop-down menu once they reached the remote website.

    Solution: Student should delete TEMPORARY INTERNET FILES, COOKIES, and BROWSING HISTORY from their web browser and then relaunch

    ; Using Windows Internet Explorer (version 7 or 8), go to TOOLS and then


    ; If you are using an earlier version of Explorer, go to TOOLS > select

    INTERNET OPTIONS. Then under the GENERAL tab, click the DELETE

    button below BROWSING HISTORY.



    ; Close all Internet Explorer windows and then reopen the program.

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    ; Using a Mac (Safari browser), go to Safari > Preferences... > Security > Show

    Cookies > Remove/Remove All

    ; Using Mozilla Firefox, go to TOOLS > CLEAR RECENT HISTORY > select

    EVERYTHING from the TIME RANGE TO CLEAR drop-down menu > click

    the DETAILS drop-down arrow and make sure that the box next to COOKIES

    is checked > click CLEAR NOW

    Next, type into the web address bar to restart the program. The SELECT SCHOOL drop-down menu page will re-display. Please select your actual school from the list. All Hillsborough County schools on this list begin with “FL –“ for


    ISSUE: student is receiving VERSION FILE NOT FOUND OR CANNOT REACH THE MEDIA SERVER error message on the homepage.

Explanation 1: Student is not opening the correct web page.

    More details: As soon as the page displays, the web

    address immediately changes to something like this:

    Once the appropriate school is chosen from the drop-down menu, the address changes again to reroute the student to the remote server. Some students are bookmarking this 2nd or 3rd web address instead of "" exactly. If students

    return to this "mathXX . . ." website on subsequent visits, they will receive the "Version file not found" error.

Solution: Always, Always, ALWAYS make sure that the web address

    is every time you start work from home.

    Explanation 2: The server which controls remote use of I CAN Learn? is not functioning properly.

    Solution: Contact your teacher so that he or she can in turn contact the district Information Technology support desk and begin investigating the problem.

    ISSUE: Student is being prompted to enter a location password following their first use of the program from home.

    Explanation: similar to 'version file' error message issue above. Student is going to a different web address than

    Solution: re-type in the web address bar to access the I CAN LEARN? STUDENT EDITION ‘LAUNCH’ window and log on as usual from that


ISSUE: Student is being prompted to pay for access to the website.

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    Explanation: Student has logged on to a different website designed for home-schooled children and supplemental tutoring for non-ICL students. This site carries a monthly subscription charge.

Solution: Always, Always, ALWAYS make sure that the web address

    is every time you start work from home.


    Type into your web browser address bar and hit ENTER. You will see the screen shown below. Find your school in the drop-down menu, click on it once to select it, and click CONTINUE.

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    The familiar STUDENT LOG ON box will display next, as in the image above. The only difference from use in-class is the message in red that YOU ARE USING THE SYSTEM REMOTELY.

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