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5460midtermdoc - MIS Midterm Exam 81205

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5460midtermdoc - MIS Midterm Exam 81205

    MIS Midterm Exam April 2006

    The 50 Objective questions are worth 2 points each.

    The 5 short-Answer questions are worth 5 points each.

    You are welcome to write comments and assumptions supporting your answer(s).

    jbarlow@fit.edu by Monday, April 10. Please send your exam answers to

    1. The infrastructure for e-business is:

    A) paper-based systems

    B) networked computing

    C) mainframe computing

    D) local-area networks

    E) desktop computing

    2. Large corporations in mature industries use Web-based systems to do which of the

    following?

    A) reduce costs

    B) improve customer service

    C) increase productivity

    D) enhance operations

    E) all of the above

    3. The global networked environment is called:

    A) international networking

    B) intranet

    C) internet

    D) extranet

    E) supernet

    4. In general, the collection of computing systems used by an organization is called:

    A) local area networks

    B) wide area network

    C) the Internet

    D) information technology

    E) the intranet

    5. The digital divide is an example of which type of societal pressure? A) social responsibility

    B) government regulations

    C) protection against terrorism

    D) ethics

    E) information overload

    6. An organization's _____ consists of the physical facilities, IT components, IT services, and

    IT management that will support the entire organization. A) information technology architecture

    B) information technology infrastructure

    C) information technology

    D) information system

    E) computer-based information system

    Page 1

    7. A process that collects, processes, stores, analyzes, and disseminates information for a

    specific purpose is a(n) _____.

    A) information technology architecture

    B) information technology infrastructure

    C) information technology

    D) information system

    E) computer-based information system

    8. A set of devices that together accept data and information, process them, and display them

    is _____.

    A) hardware

    B) software

    C) database

    D) network

    E) procedures

    9. A set of programs that enable the hardware to process data is _____.

    A) hardware

    B) software

    C) database

    D) network

    E) procedures

    10. A collection of related files, tables, and so on that stores data and the associations among

    them is _____.

    A) hardware

    B) software

    C) database

    D) network

    E) procedures

    11. A connecting system (wireline or wireless) that permits the sharing of resources by

    different computers is _____.

    A) hardware

    B) software

    C) database

    D) network

    E) procedures

    12. The set of instructions about how to combine the information system components to

    process information and generate desired output is _____. A) hardware

    B) software

    C) database

    D) network

    E) procedures

    Page 2

    13. _____ has been organized to have meaning and value to a recipient.

    A) data

    B) information

    C) knowledge

    D) experience

    E) wisdom

    14. _____ conveys understanding, accumulated learning, and expertise as they apply to a

    current problem.

    A) data

    B) information

    C) knowledge

    D) experience

    E) wisdom

    15. _____ is the use or development of information systems by the people who use the

    systems' outputs.

    A) transaction processing systems

    B) executive information systems

    C) decision support systems

    D) management information systems

    E) end-user computing

    16. _____ supports employees who are working with customers or business partners outside

    the physical boundaries of their companies. A) telecommuting software

    B) mobile computing

    C) local-area networks

    D) business intelligence

    E) transaction processing system

    17. Supply chain systems are which type of information system?

    A) departmental information systems B) enterprisewide information systems C) interorganizational information systems D) end-user computing systems

    E) individual information systems

    18. Clerical workers are supported mainly by _____. A) transaction processing systems

    B) management information systems

    C) decision support systems

    D) office automation systems

    E) intelligent systems

    Page 3

19. Older systems that remain central to the operations of a business are called:

    A) management information systems

    B) decision support systems

    C) legacy systems

    D) executive information systems

    E) end-user computing systems

    20. It is very difficult to manage data for which of the following reasons? A) amount of data increases exponentially over time B) data are scattered throughout organizations C) increasing amount of external data must be considered D) data security is easily compromised

    E) all of the above

    21. Sources for external data include which of the following? A) commercial databases

    B) sensors

    C) satellites

    D) government reports

    E) all of the above

    22. Web mining can perform all the following functions except: A) resource discovery

    B) information extraction

    C) trend analysis

    D) discovery of general patterns

    E) transaction processing

    23. Internet communications services include which of the following? A) e-mail

    B) Weblogs

    C) instant messaging

    D) Internet telephony

    E) all of the above

24. Communication in a meeting room is an example of which type of communications?

    A) same-time/same-place

    B) same-time/different-place

    C) different-time/same-place

    D) different-time/different place

25. A telephone conference call is an example of which type of communications?

    A) same-time/same-place

    B) same-time/different-place

    C) different-time/same-place

    D) different-time/different place

    Page 4

    26. Internet telephony is an example of which type of communications?

    A) same-time/same-place

    B) same-time/different-place

    C) different-time/same-place

    D) different-time/different place

    27. Same-time/different-place communications includes which of the following?

    A) videoconferencing

    B) instant messenger

    C) screen sharing

    D) Internet telephony

    E) all of the above

    28. Electronic business includes which of the following? A) buying and selling

    B) servicing customers

    C) collaborating with business partners

    D) conducting electronic transactions within an organization E) all of the above

    29. In this type of e-commerce, the sellers are organizations and the buyers are individuals.

    A) collaborative commerce

    B) consumer-to-consumer

    C) consumer- to-business

    D) business-to-consumer

    E) none of the above

    30. In this type of e-commerce, consumers make known a particular need for a product and

    organizations compete to provide it.

    A) collaborative commerce

    B) consumer-to-consumer

    C) consumer-to-business

    D) business-to-consumer

    E) none of the above

    31. If you are an employee managing your fringe benefits over your company's intranet, you

    are engaging in which of the following?

    A) B2B

    B) B2C

    C) C2C

    D) B2E

    E) G2E

    32. Parking meters that you can pay via your mobile telephone is an example of:

    A) mobile banking

    B) wireless electronic payment

    C) wireless wallet

    D) brokerage service

    E) money transfer

    Page 5

    33. Invisible, everywhere computing that is embedded in the objects around us is:

    A) distributed computing

    B) pervasive computing

    C) telemetry

    D) wireless computing

    E) client/server computing

34. All data from a firm's transaction processing systems are usually kept in an organization's

    data warehouse.

    A) True

    B) False

35. _______________ is a global network of computer networks.

    A) Extranet

    B) Simnet

    C) Intranet

    D) Internet

36. ERP systems can only be used to automate and integrate processes within a particular

    business organization. These systems cannot be used to establish electronic linkages

    with customers and suppliers.

    A) Fasle

    B) True

37. Transaction processing systems only process data in batches.

    A) False

    B) True

38. This part of the supply chain includes all the processes involved in delivering the

    product to the final customers.

    A) internal

    B) downstream

    C) upstream

    D) extended

    39. ___________was the dominant computing architecture until the mid-1980s. Very few

    organizations use this type of architecture exclusively today due to its inflexibility and

    poor price-to-performance ratio.

    A) PC computing environment

    B) Distributed computing environment

    C) Mainframe computing environment

    D) Client/Server computing environment

    Page 6

Which of the following is not a characteristic of a transaction processing system? 40.

    large amounts of data are processed A.

    sources of data are mainly internal B.

    high computation complexity C.

    high level of accuracy, data integrity, and security D.

    high level of detail E.

The _____ function in an organization is responsible for the processes that transform inputs into usable 41.

    outputs.

    human resources A.

    finance B.

    accounting C.

    marketing D.

    production/operations E.

Enterprise systems support the entire enterprise or major portions of it. 42.

    True A.

    False B.

Packaging, assembly, or manufacturing takes place in the upstream segment of the supply chain. 43.

    True A.

    False B.

Problems along the supply chain come from uncertainties and the need to coordinate activities, internal units, 44.

    and business partners.

    True A.

    False B.

Vertical integration is the strategy of integrating the upstream part of the supply chain with the internal part, 45.

    typically by purchasing upstream suppliers, in order to ensure availability of supplies.

    Page 7

    True A.

    False B.

    Enterprise resource planning software is extremely complex to implement. 46.

    True A.

    False B.

    Sourcing or procurement occurs in which segment of the supply chain? 47.

    upstream A.

    internal B.

    downstream C.

    none of the above D.

    A major source of supply chain uncertainties is the _____. 48.

    demand forecast A.

    supply forecast B.

    revenue forecast C.

    coordination among business partners D.

    coordination with customers E.

    Page 8

    The major goal of _____ software is to integrate all departments and functional information flows across a 49.

    company onto a single computer system that can serve all the company's needs.

    supply chain management A.

    decision support B.

    integration C.

    enterprise resource planning D.

    logistics E.

    The _____ level of e-CRM includes the minimum necessary services such as Web site responsiveness, site 50.

    effectiveness, and order fulfillment.

    foundational services A.

    customer-centered services B.

    value-added services C.

    transactional services D.

    networking services E.

1. Briefly describe a useful way in which RFIDs (radio frequency identifiers) can be used. 5

52. Briefly describe the purpose of a TPS (Transaction Processing System) and list at least three characteristics of

    a TPS.

    53. Briefly describe an interesting application of mobile commerce.

54. Briefly describe what a Customer Relations Management (CRM) is and how a firm can use an Enterprise

    Resource Planning (ERP) system to support CRM?

55. Briefly describe what a Supplier Relations Management (SRM) system is and how a firm can use an

    Enterprise Resource Planning (ERP) system to support SRM?

    Page 9

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