Howe School of Technology Management
Stevens Institute of Technology
MIS 686/810: Administrative Systems in Healthcare
Faculty: S. Vincent Grasso, D.O.
Office: Stevens campus
The course begins with an overview by which management pursues systems acquisitions, implementations and support. It also discusses project management tools and techniques for following „best practices‟ concerning vendor management. The mid
portion of the course details several business to business (B2B) applications including those pertaining to Group Purchasing, Electronic Data Interchange (EDI), Enterprise Portals, and Regional Health Information Organizations (RHIO). Additionally, systems
pertaining to the financial services sector including Supply Chain Management (SCM) and Revenue Cycle Management (RCM) are discussed. The last section of the course details the discipline of Evidence Based Medicine (EBM) and its related systems. Additionally, tools utilized to support operational decision-making such as Data Mining, Predictive Modeling, Reporting and Analytical based are discussed. The course concludes with a summary discussing the interrelationships between the prior 13 modules.
The delivery of healthcare is rapidly moving away from a centralized to a decentralized model where significantly greater resources and skill sets are required to meet the associated IT and administrative demands. These demands include expectations of a delivery organization‟s ability to exceed preexisting clinical outcomes at a lower operating cost. This course aspires to enhance the preexisting knowledge base concerning administrative systems of veteran information technology (IT) professionals and provide a core foundation to those newly trained or aspiring to work within the healthcare vertical. In addition, this course complements two other MIS courses that focus on clinical and patient-centered eHealth systems, namely MIS 687 and MIS 688.
Students will gain the knowledge to:
; Describe the various elements and processes associated with administrative
system acquisitions, implementation and support
; Discuss the role of project management tools and techniques in supporting a
„best practice‟ organizational protocol concerning vendor management
; Examine several specific business to business (B2B) applications including those
undergoing rapid evolution such as the Regional Health Information Organization
; Explore the overall value propositions of several financial service related systems
individually and collectively
; Understand the importance of Evidence Based Medicine (EBM) and how it
impacts the use and selection of various systems
; Examine the role of sophisticated analytical tools utilized in supporting
operational decision making
; Summarize the value proposition of integrating the various administrative
systems and tools within the overall healthcare delivery value chain
Course Delivery and Materials
The course content will be delivered in seven modules using the Stevens‟ WebCampus
(WebCT) platform. Some course materials will be provided online, including the instructor‟s introductions to each module and assignment descriptions. Links will also be provided to copies of readings that do not need to be purchased, and are accessible via the Stevens library or public Web sites.
In addition, all students will be required to purchase several case studies and other reading materials from the Harvard Business School Press; the total materials costs are less than $100.
WebCampus collaboration tools will be used for postings to Discussion forums, communicating with class members about current issues, submitting some assignments and receiving feedback from the instructor, and communicating with invited “guests”
from the healthcare industry for a specific week‟s topic.
Most weekly assignments involve writing up responses to questions about the assigned readings and conducting some Web-based research on specific topics. Some of your findings will be shared using the Discussion forum tool on WebCampus. A term paper assignment enables each student to study in-depth an HIT topic of particular interest. The course also includes online quizzes to ensure student understanding of important HIT concepts.
Section 1: System Development Life Cycle
System Acquisition, Implementation and Support Concepts
Section 2: Best Practices in IT Vendor Management and Healthcare IT Policy
Project Management Tools and Techniques
American Recovery and Reinvestment Act of 2009 (ARRA) Health Information Technology for Economic and Clinical Health Act (HITECH)
Section 3: B2B Applications
Electronic Data Interchange (EDI)
Regional Health Information Organization (RHIO)
Section 4: Financial Services
Supply Chain Management
Revenue Cycle Management
Section 5: Evidence Based Support
Evidence Based Medicine (EBM)
Section 6: Analytical Tools
Analytics and Reporting
Data Mining and Predictive Analysis (DMPA)
Section 7: Class Summary
Term Project: Paper for Instructor, Summary of Class