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Craftsmanship PG

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craftsmanship

    Module 54

    Module

    TitleQuality ToolsInstructor

    Participant Guide

    Craftsmanship

    The subject matter contained herein is covered by a copyright owned by:

    FORD MOTOR COMPANY

    CORPORATE QUALITY DEVELOPMENT CENTER

    DEARBORN, MI

    Copyright ? 2001 Ford Motor Company

    This document contains information that may be proprietary. The contents of this document may not be duplicated by any means without the written

    permission of Ford Motor Company.

    All rights reserved

Participant GuideCraftsmanship

    Table of Contents

     Introduction................................................................................................... 6

     Fit with CurriculumHow This Course Relates to Other Courses................................... 6

     AgendaAgenda............................................................................................................ 10

     Purpose........................................................................................................................ 10

     Goal.............................................................................................................................. 10

     Objectives..................................................................................................................... 13

     Objectives..................................................................................................................... 14

     Background................................................................................................. 16

     Craftsmanship dDefined.............................................................................................. 16

     The Areas That that Vehicle Craftsmanship Addresses.............................................. 16

     Deliverables.................................................................................................................. 19

     Core Functions............................................................................................................. 19

     Relationship to Customer Satisfaction......................................................................... 19

     Craftsmanship Process............................................................................... 21

     The pProcess — sSimplified........................................................................................ 21

     Craftsmanship Targets................................................................................................. 25

     Vehicle Rating System................................................................................................. 25

     Demerits and Customer Enhancements...................................................................... 30

     GCARS and Implementation Plan Process................................................................. 34

     ............................................................................................................................... ..... 36

     GCARS and Implementation Plan Process................................................................. 38

     Implementation Plan and Workbook............................................................................ 40

     Implementation Plan and Workbook............................................................................ 41

     Roles and Responsibilities.......................................................................... 44

     Working with the PMT.................................................................................................. 44

     Working with the Supplier............................................................................................ 44

     Summary.................................................................................................... 46? 2001 Ford Motor Company Version: June 2001Pilot — April 2001i

Key Points.................................................................................................................... 46

Additional Resources.................................................................................. 50

Subject Matter Expert (SME)....................................................................................... 50

Participant GuideCraftsmanship

? 2001 Ford Motor Company Version: June 2001Pilot — April 2001iii

Participant GuideCraftsmanship

    This Page

    Intentionally

    Left Blank? 2001 Ford Motor Company Pilot — AprilVersion: June 20011

    CraftsmanshipInstructor Participant GuideNotes:

    2Version: June 2001Pilot — April 2001? 2001 Ford Motor

    Company

Participant GuideCraftsmanship

    Craftsmanship? 2001 Ford Motor Company

    Introduction

    ACTIVITY/MEDIACONTENT/INSTRUCTOR NOTES? 2001 Ford Motor Company Pilot — AprilVersion: June 20013

    CraftsmanshipInstructor Participant Guide

    Estimated time for this section20 10

    minutes

    Display: Slide: Craftsmanship.

    Welcome the class.

    Introduce yourself.

    Display: Slide: Fit with Curriculum.

    Discuss: where this course fits in the curriculum by

    referring to the curriculum map.

    Indicate other courses in the curriculum

    that relate specifically to Craftsmanship.

    Learners will have previously participated

    in the one-day Sourcing and Focusing

    Resources module training.

    This course is taught in relationship with

    the other Quality Tools courses.

    Review: the Agenda.

    Notes:

    4Version: June 2001Pilot — April 2001? 2001 Ford Motor

    Company

Participant GuideCraftsmanship

? 2001 Ford Motor Company Pilot — AprilVersion: June 20015

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