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Craftsmanship PG

By Danny Watson,2014-07-17 22:09
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craftsmanship

    Module 54

    Module

    TitleQuality ToolsInstructor

    Participant Guide

    Craftsmanship

    The subject matter contained herein is covered by a copyright owned by:

    FORD MOTOR COMPANY

    CORPORATE QUALITY DEVELOPMENT CENTER

    DEARBORN, MI

    Copyright ? 2001 Ford Motor Company

    This document contains information that may be proprietary. The contents of this document may not be duplicated by any means without the written

    permission of Ford Motor Company.

    All rights reserved

Participant GuideCraftsmanship

    Table of Contents

     Introduction................................................................................................... 6

     Fit with CurriculumHow This Course Relates to Other Courses................................... 6

     AgendaAgenda............................................................................................................ 10

     Purpose........................................................................................................................ 10

     Goal.............................................................................................................................. 10

     Objectives..................................................................................................................... 13

     Objectives..................................................................................................................... 14

     Background................................................................................................. 16

     Craftsmanship dDefined.............................................................................................. 16

     The Areas That that Vehicle Craftsmanship Addresses.............................................. 16

     Deliverables.................................................................................................................. 19

     Core Functions............................................................................................................. 19

     Relationship to Customer Satisfaction......................................................................... 19

     Craftsmanship Process............................................................................... 21

     The pProcess — sSimplified........................................................................................ 21

     Craftsmanship Targets................................................................................................. 25

     Vehicle Rating System................................................................................................. 25

     Demerits and Customer Enhancements...................................................................... 30

     GCARS and Implementation Plan Process................................................................. 34

     ............................................................................................................................... ..... 36

     GCARS and Implementation Plan Process................................................................. 38

     Implementation Plan and Workbook............................................................................ 40

     Implementation Plan and Workbook............................................................................ 41

     Roles and Responsibilities.......................................................................... 44

     Working with the PMT.................................................................................................. 44

     Working with the Supplier............................................................................................ 44