DOC

Itil Foundation Certificate In It Service Management (Exin) v1.0 158Q

By Donald Carter,2014-09-24 15:16
12 views 0
Itil Foundation Certificate In It Service Management (Exin) v1.0 158Q

EXO-100

    ITIL Foundation Certificate in IT Service

    Management (EXIN)

    Edition 1.0

    ? 2003-2004 Test Killer, LTD All Rights Reserved

    1 http://www.testkiller.com

    http://www.troytec.com

    Congratulations!!

    You have purchased a Testkiller Ltd. Study Guide.

    This study guide is a complete collection of questions that have been directly taken from the real exams and answers that have been researched and verified by our professional expert team. Study and memorize the following questions and answers for approximately 15 to 20 hours and you will be prepared to take the exams. We guarantee it! Remember, average study time is 15 to 20 hours and then you are ready!!!

    GOOD LUCK!

    DISCLAIMER

    This study guide and/or material is not sponsored by, endorsed by or affiliated with Microsoft, Cisco, Oracle, Citrix, CIW, CheckPoint, Novell, Sun/Solaris, CWNA, LPI, ISC, etc. All trademarks are properties of their respective owners.

    Guarantee

    If you use this study guide correctly and still fail the exam, send a scanned copy of your official score notice at: support@troytec.com

    We will gladly refund the cost of this study guide. However, you will not need this guarantee if you follow the above instructions.

    This material is protected by copyright law and international treaties. Unauthorized reproduction or distribution of this material, or any portion thereof, may result in severe civil and criminal penalties, and will be prosecuted to the maximum extent possible under law.

    1. What does CMDB stand for & what is it used for?

    Configuration Maintenance Database, used for recording all maintenance on Configuration Items and their relationships to

    other items.

     Continuity Management Database, used to record all details pertaining to IT Service Continuity Management

     Configuration Management Database, used to records all information relating to Configuration Items and their relationships to

    other items.

     Continuity Maintenance Database, used to record all information relating to IT Service Continuity Maintenance, including

    preventative maintenance.

    Answer : C

    Explanation : The Configuration Management Database is a data store where all information relating to Configuration Items (CI's) is recorded including their relationship to other CI's.

    2. Some of the key benefits of providing a well established Service Desk include: 1 Improved Customer Satisfaction

    2 Less likelihood of changes failing

    3 The provision of more accurate information for Management

    4 A single point of contact for customers

    5 More efficient usage of support resources

     1, 2 & 3