ITIL Foundation Certificate in IT Service
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1. What does CMDB stand for & what is it used for?
Configuration Maintenance Database, used for recording all maintenance on Configuration Items and their relationships to
Continuity Management Database, used to record all details pertaining to IT Service Continuity Management
Configuration Management Database, used to records all information relating to Configuration Items and their relationships to
Continuity Maintenance Database, used to record all information relating to IT Service Continuity Maintenance, including
Answer : C
Explanation : The Configuration Management Database is a data store where all information relating to Configuration Items (CI's) is recorded including their relationship to other CI's.
2. Some of the key benefits of providing a well established Service Desk include: 1 Improved Customer Satisfaction
2 Less likelihood of changes failing
3 The provision of more accurate information for Management
4 A single point of contact for customers
5 More efficient usage of support resources
1, 2 & 3